Jepsons Avis 

Réponse de Jepsons

5 juil. 2026

Thank you for taking the time to leave your feedback.

We're naturally disappointed to read your review. As an independent family business, our reputation means everything to us, and our team of 14 staff work hard every day to provide friendly, professional service to every customer.

Our in-store returns policy is a 7-day refund period, with up to 30 days for an exchange or store credit. We explain this at the point of purchase, display it clearly at our tills, print it on our receipts and publish it on our website.

When the item was returned, we were unfortunately outside our refund period. In line with our policy, our team issued a store credit, which can be used across both our menswear and womenswear departments.

At the time of the return, our team explained the policy, issued the store credit and understood that the matter had been resolved without issue. We were therefore disappointed to later read a review describing the experience as "terrible".

We completely understand that not everyone will agree with our returns policy, and we respect that. However, we also believe there is an important difference between disagreeing with a policy and the service provided by our staff, who simply followed our clearly communicated company policy in a polite and professional manner.

We will continue to apply our returns policy fairly and consistently to every customer while striving to provide the high standard of service that Jepsons has always been known for.

Réponse de Jepsons

9 juin 2026

Thank you for your kind review :)

Réponse de Jepsons

8 juin 2026

We're sorry to read this review, as it does not reflect the interaction that took place in store.

The item in question was a pair of sunglasses that had reportedly been purchased around a year ago. Unfortunately, no receipt or proof of purchase was available, and we were unable to locate the transaction on our system. Without any proof of purchase, we are unable to verify when the item was bought, the amount paid, or whether it was even purchased from our store.

Our staff remained polite throughout and attempted to help by suggesting alternative ways of locating the transaction, including checking a bank statement so that we could trace the purchase through our records. Unfortunately, we were unable to progress the matter further without this information.

We pride ourselves on our customer service and are disappointed that this experience has led to this review. We always try to assist wherever possible, but we must also follow procedures that protect both our customers and our business.

If you would like to discuss the matter further or are able to provide proof of purchase, please feel free to contact us directly.