Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Voir plus
L'entreprise a répondu
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Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Voir plus
L'entreprise a répondu
Poor quality item, different in product material and colour from images shown online. Returned item to Asia only to be in customs for weeks then refused. Avoid Jesse 'London'
L'entreprise a répondu
I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Voir plus
L'entreprise a répondu
1,2
Mauvais
743 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive an item that did not meet your expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I would give zero stars if I could
I would give zero stars if I could. Website states “hassle free returns” but he custom charges are £40. Misleading. Quality was terrible so chances are high you will want to return the items so better off not buying anything in the first place. Terrible customer service too. Avoid!
28 mars 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the return costs, product quality, and customer service. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return policy and would like the opportunity to review your case and feedback in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid
Avoid! The products are cheap and nasty, if you're not happy you have to pay for the return to China which cost as much as their horrible products. Appalling customer service and appalling products!
30 avril 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, customer service, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Would give zero stars if I could
Would give zero stars if I could. Scam company. Do not buy from them. YOU HAVE BEEN WARNED......
17 avril 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointed and frustrated you are. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take all customer feedback seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I purchase a suit for a special…
I purchase a suit for a special occasion from this company . Never receive it ,due to incorrectly label . I was lie upon initially that l refused delivery. Now my item is on way to this company. I sincerely requested a refund and them to keep item . Jessie London is giving me the most painful shopping experience. I am being told lies every day . It hurts to be rip off of 97 £ . Avoid shopping here. I only wish l had read reviews first .
Update 09/05/2026
Got an email from Jessie London , again they have refuse to issue refund 94 £ plus .Item order over one month. I believe the reply l got here is not sincere. I really hope the relevant authorities can look into this company bossiness ethics . No customers show spend money and get unfair service in the end .
Update 13/05
Royal Mail has confirmed that you are in possession of the item.
Under customer legal rights, I believe I am entitled to a refund. I previously left a review on your website and was asked to contact you directly by email.
At this stage, I am becoming increasingly concerned, as the lack of resolution is making me feel like a victim of fraud.
I would appreciate an urgent update regarding my refund and the next steps to resolve this matter.
Avoid this company everyone . If l had read these reviews first it would had save me.
7 avril 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, especially given the importance of the occasion you purchased the suit for. Please accept our sincere apologies for the inconvenience caused and the distress surrounding the delivery and refund process. This is not the standard we aim to provide, and we take concerns like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and the delivery details in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid at all costs
Avoid at all costs. I ordered a what I believed to be a gorgeous leather jacket and I received a horrible plastic product instead.They are constantly changing terms and conditions and they expect customers to pay for return to China that often costs more than 30£.It’s a scam!
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the material quality and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scam company
Ordered a suit for a wedding on the 12/4/26. It was expected to be received quickly as it was advertised as next day dispatch. Automated response stated there were unavoidable dispatch delays. No refund options as the money had already been taken, I was told to wait until it was actually received before returning for a refund. The suit is awful and not as described. Colour, material and buttons are cheap. The suit resembles a pyjama set for a 10 year old boy!
Requested a return label via email but was informed it would cost £40 to return to china!
On line scam, avoid purchasing anything from this company. £89.92 lost!
6 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially given the importance of the occasion you ordered the suit for. Please accept our sincere apologies for the delays, the quality concerns, and the inconvenience surrounding the return process. This is not the standard we aim to provide, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful … they advertise as Zara ordered…
Awful … they advertise as Zara ordered a jeans disgusting quality waste of money .
1 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive an item that did not meet your expectations in terms of quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
RIp OFF
The one star is for keeping me updated on delivery.
Then silent clothes are cheap nasty ill made.
They portray themselves as a London company but Chinese returns at your expense.
They really are awful AVOID.
8 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to feel let down by the product quality and return process after being kept informed about delivery. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and the concerns you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s a minus 100
It’s a minus 100
What a scam this site is!!!
Absolute cheap tat and they offer you 10% refund or you have to pay about £25 to return item
STAY CLEAR OF THIS AND DO NOT BUY ANYTHING FROM THEM
CON ARTISTS
7 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and the concerns you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scam
Scam. Terrible quality. Awful return policy. Never buy from this company!
6 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointed you are with the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take all feedback seriously and would like the opportunity to review your order and concerns in detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
If I could give zero or less I would
If I could give zero or less I would, cheap, disgusting, rip off. Customer service appalling, returns expensive and no refund even after 7 months. They say it’s customs, but I paid for everything to get the goods returned, they are a scam company based in China, cloths probably made in a sweat shop.
Don’t purchase from them, utterly disgusting.
7 octobre 2025
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this must have been, especially after such a long time waiting for a resolution. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding returns and refunds very seriously and would like the opportunity to review your case and the return details in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid
Avoid , Avoid , Avoid …., Chinese company sending out utter garbage .
They confirmed they hadn’t shipped my order so asked them to cancel … they said sorry , can’t do that . Now want me to pay to return the garbage to China
6 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the cancellation request and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and the concerns you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
The order took a while to arrive but I…
The order took a while to arrive but I was kept informed of the progress. The clothes were nicely packaged and needed to be fully ironed before wearing but I am hopeful that they won't crease too much when I start wearing them in the warmer weather.
7 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you were kept informed throughout the delivery process and that your order arrived nicely packaged. We also appreciate your comments regarding the garments and preparation before wear, and we hope they serve you well during the warmer weather.
Thank you again for your support, and we hope you enjoy your items.
Kind regards,
The Jesse London Team
Ordered a dress that took over 3.5…
Ordered a dress that took over 3.5 weeks to arrive. When it did arrive it wasn't the dress I ordered. Not only was the dress the wrong dress but it was of such a cheap fabric it wasn't worth the cost of the postage let alone the £80+ I paid. Very dissapointed!
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to wait so long for your order only to receive an incorrect item that did not meet your expectations in terms of quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and what happened in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Total rip off!
Ordered the dress for a funeral with ‘express shipping’ and received an email immediately stating that shipping would be delayed, I requested to cancel the order but was told it was not possible. Had to order another dress from elsewhere for the occasion. When the dress eventually arrived I found it to be of cheap quality and nothing like the dress pictured, it is really over priced for the £45 I paid. The dress is fairly comfortable, but not worth £45 at all. I’m keeping the dress as it is too expensive to return to China at my own expense. Internet is becoming less and less safe to shop
6 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially given the importance of the occasion you ordered the dress for. Please accept our sincere apologies for the delay, the inability to cancel your order in time, and the disappointment with the quality of the item received. This is not the standard we aim to provide, and we appreciate you taking the time to share your feedback.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not buy from this company
Do not buy from this company. I waited a long time the dress that I ordered, when it arrived it was not what I had ordered. The cost of returning the dress was too much and the company would only give me 10% refund if they did not get the dress returned.
6 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to wait a long time for your order and then receive an item that was not what you expected. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and refund process and would like the opportunity to review your case in detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID BUYING FROM THIS SCAMMER
AVOID BUYING FROM THIS SCAMMER! I bought a jacket back in October 2025, and NOW IS MAY 2026 and it still hasn’t arrived.
Delivery attempt failed TWICE and accused me for giving wrong address, when I asked for a picture the second time they wanted to redeliver, to check the address they put on the parcel, they refused. I have no problems with other big companies selling legit stuff to my address but this one is so ridiculous.
Requested for a refund MANY TIMES but they told me when the parcel has arrived back to them but when it did, they said refund cannot be done. Bullshit.
You took my hard earned money and took no responsibility to mend my request, I pray to God your business won’t succeed! Gth scammers
13 octobre 2025
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, especially after such a long period of waiting and the difficulties surrounding the delivery and refund process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order history and the communication regarding the failed deliveries and refund request.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Another dreadful review
Another dreadful review. Please avoid. Bought a suit naively. Took weeks to arrive, which made sense once I checked the website address in china. It eventually arrived to look nothing like the original and likely made of toilet paper. On requesting a return they advised Id have to pay postage to china. Fair play they actually respond to my emails quite quickly, just a shame its a scam from the outset. They so graciously offered me a 20% refund. After a lot of me objecting against this insulting offer, i reluctantly gave in to salvage some of my loss. This was definitely their game plan from the start. I have received the 20% refund at least. Lesson learned for me, but please listen to all these bad reviews and dont get burned like us!
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery time, product expectations, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you acknowledging the communication from our team, but we also understand your concerns regarding the overall resolution and will ensure your feedback is taken seriously.
Please email us at info@jesse-london.com with your order number if there is anything further you would like us to review regarding your case.
Kind regards,
The Jesse London Team
How sad
How sad, for my brothers funeral, not only did it not turn up but I also pinned my hopes on this being the fact the colour was a colour he wished to have at his funeral, but also to then find out it is this company is absolutely heartbreaking. You took money from a young woman grieving for her brother to not only not deliver it, but to also email her back a generic email with absolutely no intention of solving the matter.
Shame on you, I can’t wait to put this all over the news, social media, you name it.
Karma does come back around.
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
I’m truly heartbroken to hear about your loss and the additional distress this situation has caused you. I want to sincerely apologize for the way this has unfolded and for any lack of care you’ve felt from us. This is not the experience we ever intend for any customer. Please email us at info@jesse-london.com with your order details, and we will do everything we can to address this as quickly and respectfully as possible.
Kind regards,
The Jesse London Team
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