I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Voir plus
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Very very poor quality items and dont answer you when you want to return item now going through my credit card services to fight for refund! The reply from jesse london below is not helpful...i have... Voir plus
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Absolutely awful company , dresses are of very poor quality and nothing like the pictures online despite emails sent offered only 10% refund back . Website did not make it clear it was not in UK now b... Voir plus
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After waiting a very long time for my order to turn up I was so very disappointed to find the size was not true and the quality was terrible. The return policy is scandalous and not worth bothering wi... Voir plus
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1,2
Mauvais
731 avis
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** AVOID AVOID AVOID **
** AVOID AVOID AVOID **
WHAT A LOAD OF CRAP
Shoes have just arrived after 10 weeks
2 sizes too big
made from cheapest materials
Misleading you to believe London store
all this expensive rubbish is from china
too expensive to send back 😡 be warned people.
22 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your disappointment with your order. We understand how frustrating it is to experience a long delivery time, receive shoes that do not fit as expected, and feel that the quality did not match your expectations. We regret that your experience has left you feeling dissatisfied and appreciate you sharing your feedback with us.
Our products are dispatched directly from our warehouse in China, which enables us to keep production and packaging costs down. We are also aware that international returns can be a hassle, and we apologise for the frustration this has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID – EXTREMELY POOR RETURNS EXPERIENCE
AVOID – EXTREMELY POOR RETURNS EXPERIENCE
I wish I had read the reviews before ordering.
The item I received was not what I expected, so I followed Jesse London's return process exactly as instructed. I was provided with a return form and a return address in China and paid £54.90 of my own money to return two parcels.
I supplied the company with the tracking numbers they requested and kept them updated throughout the process.
After several months, I was repeatedly told that my parcel was "still in customs". However, one of the parcels was eventually returned to me in the UK. Tracking showed that it had reached China and been processed before being returned.
When I asked Jesse London for the specific reason the parcel had been returned, they admitted they could not provide any evidence or documentation explaining what had happened. Instead, I received repeated emails suggesting various possible reasons, including customs fees, address issues and customs declarations, but no proof was ever provided.
Despite the parcel being returned to me and despite spending £54.90 on return postage, Jesse London refused both to arrange collection and to issue a refund unless the parcel was successfully delivered to their warehouse.
The most frustrating part was the constant repetition of template responses which failed to address the evidence I provided.
I have spent months trying to resolve this issue and am still left with the goods, no refund, and significant postage costs.
My advice to anyone considering a purchase is to carefully research the company's returns process before ordering and, if you believe there may be a problem, contact your bank or payment provider as soon as possible because time limits can apply to disputes and chargeback claims.
Based on my experience, I would not purchase from this company again.
UPDATE AFTER JESSE LONDON’S PUBLIC RESPONSE
Jesse London publicly replied to this review stating that they wished to review my case and work towards a fair resolution.
I contacted them as requested and supplied my order details.
Unfortunately, no resolution was offered.
Instead, I received the same response I have been receiving for months.
Jesse London still cannot tell me why my returned parcel was sent back to me, cannot provide any evidence explaining the return, will not arrange collection, and will not issue a refund unless the parcel reaches their warehouse.
Despite admitting that they do not know why the first return failed, they continue to expect me to pay further international shipping costs to send the parcel to China again.
I therefore feel that the public response posted to this review has not resulted in any meaningful attempt to resolve my case.
I am updating this review so that potential customers can see both the public statements and the actual outcome.
22 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to read about your experience and understand the frustration caused by the length of time spent trying to resolve this matter. We appreciate the detailed information you have provided regarding the return shipment, tracking updates, and the difficulties you encountered throughout the process. We regret that you feel your concerns were not adequately addressed and that the outcome has left you dissatisfied.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Day-light Robbery - Poor Quality Item Delivered
I am extremely disappointed with my experience. I ordered an outfit for my niece's wedding, but it arrived late and looked nothing like the item advertised on the website. The material was of very poor quality and felt cheap, making it completely unsuitable for such an important occasion.
When I contacted Customer Services to request a refund, I was told that I would need to return the outfit to an address in China at my own expense or accept a 15% discount on a future purchase. Given the poor quality of the item I received, I have no confidence in placing another order, and the cost of returning the item is unreasonable.
Had I known the true quality of the garment and the difficulties involved in obtaining a refund, I would never have ordered from this company. My experience has been frustrating, disappointing, and costly. I would strongly advise potential customers to research carefully before purchasing.
26 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand how disappointing it must have been to receive an outfit that did not meet your expectations for such an important family occasion. We regret the delay in delivery, the concerns you raised regarding the quality of the garment, and the frustration you experienced while seeking a resolution. Your feedback is important to us, and we appreciate you taking the time to share these concerns.
Our products are shipped directly from our warehouse in China, which helps keep production and packaging costs lower. We understand that international return shipping costs can be frustrating, and we appreciate your feedback regarding this experience.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not buy from here
Do not buy from here.
Shoes are awful and return policy non existent. They ensure you keep shoes so don’t waste your money.
Sharks!
Will never buy from them…
21 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that you were disappointed with the shoes you received and with your experience regarding returns. We understand your frustration and regret that we did not meet your expectations. Customer feedback is taken seriously, and we would appreciate the opportunity to look into your concerns and review your case.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Never buy from this company
Never buy from this company. Very bad quality clothing, and if you want to return it, they will ask you to send the item to China which the cost of mailing is far more expensive than the cost of the item.
25 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear that you were disappointed with the quality of the clothing and your experience with the return process. We understand how frustrating it can be when a purchase does not meet expectations and when return costs become a concern. Your feedback is important to us, and we regret the dissatisfaction this has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful company so not be fooled by the…
Awful company do not be fooled by the London in the name! Ordered two dresses both appalling quality tried to refund, had to pay the return postage only to be left at customs and now being returned! This seems a running theme with them!
Absolute scammers will be reporting to trading standards do not use !
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your experience and understand how frustrating this situation must have been. We regret that the dresses did not meet your expectations and that you encountered difficulties during the return process. We take customer concerns seriously and would appreciate the opportunity to review the details of your case and investigate what happened.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful
Awful, after placing an order I emailed & tried to phone (number given not recognised) after 30 days my order arrived, it was very very poor quality & colour nothing like in the photos. Going by peoples comments on returns I think I will just put it in the recycling bin. Do not buy from these scammers 😡
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand your frustration. Waiting an extended period for your order, experiencing difficulty reaching us, and then receiving an item that did not match your expectations in quality or appearance is understandably disappointing. We regret that we have let you down and would appreciate the opportunity to review your concerns further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Don’t even consider ordering!! It’s not worth it
I ordered the Rosie Sandals. Carefully measured before ordering to select correct size. Ordered a size 41 and what arrived, I would say, is about 3 sizes smaller. In fact the length of the sandal is smaller than the foot length specified for my size.
Ordering from China is always with some risk, but the returns policy is ridiculous and not even worth considering - read it. Sent the company photos and had a prompt reply to tell me sandals were the correct size! They are clearly not. They have offered a 15% refund and I get to keep the tiny sandals. Not impressed. Just don’t bother. I’m off back to Birkenstock, where at least I know I won’t get ripped off. Hey ho.
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that the sandals you received did not fit as expected despite carefully following the sizing guidance. We understand how disappointing and frustrating this must be, especially after providing photos and still feeling that your concerns were not properly resolved. Your feedback regarding sizing and the return experience is appreciated, and we regret that this purchase did not meet your expectations.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Long wait for items and quality not goid
Long wait for items and quality not good
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that you were disappointed with both the delivery time and the quality of the items you received. We understand how frustrating it can be when a purchase does not meet expectations, and we sincerely apologize for the inconvenience caused. Your feedback is valuable to us and helps us improve our products and service.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful shoes
The shoes I ordered took a long time. I wish I'd read reviews first. Terrible quality. Plastic not leather as described. I thought the company was in london not china so returns would be easy. Looking at their returns system it looks very difficult and expensive. Do not order from this company.
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery time, the quality of the shoes, and the concerns you have about the return process. Customer feedback is important to us, and we regret the frustration this situation has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Please, Please, Please Don't use Jesse-London
Please, please, please don't go anywhere near Jesse-London. Complete rip off. Clothes although XL were like a 14. Clothing quality was dreadful and not as shown on their website.
No invoice with prices and return information included. Email quoted did not work. Trading standards should be involved in this and it should be shut down.
I sent two emails to customer service with no response. A resolution can only be found if the trader provides clear return information and responds to email requests.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear that your purchase did not meet your expectations. We understand your disappointment regarding the sizing, product quality, and the difficulties you experienced when trying to obtain return information. This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Order shirt haven’t sent it out refuse…
Order shirt haven’t sent it out refuse to reply to my emails they are scammers avoid this company
17 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your experience and understand how frustrating it is when you are waiting for an order and feel that your messages have gone unanswered. We sincerely apologize for the inconvenience and disappointment this has caused. We would appreciate the opportunity to review your order and address your concerns directly.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
very very bad quality product
bad quality product. for hte price total sham. looks like even temu/shein do better quality. The customer service is never replying to email how to return. by giving a return code. Scam and fraud company steer clear.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that you were disappointed with the quality of your purchase and the support you received. We understand how frustrating it can be when an item does not meet expectations and when you feel your return request has not been addressed promptly. Please accept our sincere apologies for the inconvenience and frustration caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid this site at all costs
Avoid this site at all costs! Shipped from China. Quality? What Quality? Absolutely dreadful. Stuff ordered looks nothing like the picture. Dreadful cheap material. Would send it back but would probably cost an absolute fortune!
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are truly sorry to hear that the items you received did not meet your expectations. We understand how disappointing it is when a product differs from what was anticipated, particularly regarding its appearance and quality. Your feedback is important to us, and we regret the frustration this experience has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
ITS A SCAM WEBSITE AVOID IT
never buy something from them
very poor quality products
you cannot send it back and cannot get your refund back as well
also they promising to return only 10 % refund because of other costs which they’re keeping
very disappointing website
SCAM SCAM SCAM AVOID
1 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that you were disappointed with the quality of your purchase and your experience with our return process. We understand your frustration and regret that we have not met your expectations. Feedback like yours is taken seriously, and we would appreciate the opportunity to review your concerns and look into what happened.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Company says they accept return and…
Company says they accept return and refunds but no one ever gets back to you. This is a disgrace and I wish I never purchased anything from them, all I want to do is return an item and get a refund.
2 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand how frustrating it must be to feel that your return request has not been addressed. We apologize for any delay in communication and for the disappointment this has caused. Customer satisfaction is important to us, and we would like the opportunity to review your case and assist further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Warning do not buy from this company!
WARNING! Absolutely awful! DO NOT buy from here! Item was nothing like the image and to top it off you can only return at own cost to china or accept 10% refund and not ship at extortionate cost, so not worth returning. I would advise no one to buy from here and also this company be reviewed as not following consumer law correctly as the site does not make it clear goods come from china! As looks London based. This business should be shut down by companies house for failure to meet standards.
8 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to read about your disappointment and understand your frustration with the item you received and the return process. It is upsetting to hear that the product did not meet your expectations or match what you anticipated from the listing. We take feedback like yours seriously and would welcome the opportunity to investigate your concerns and review the circumstances of your order.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Refund problem - no response.
I have emailed Jesse London twice as I wanted to return the 2 dresses I ordered as they were far too big. I didn’t need to try them on to know this.
I want a full refund for them both asap or I will take further action.
I am aware I have to pay for the cost of returning these items.
Order no. #JL518565
Please reply to this message.
Thank you.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that the dresses did not fit as expected and understand your frustration regarding the delay in receiving a response. We sincerely apologize for any inconvenience this situation has caused. Your feedback is important to us, and we would like the opportunity to look into this matter and assist you further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This company provides poor quality…
This company provides poor quality goods which are not standard UK sizes. They come from China - which is not made clear - and take 5-6 weeks. They ignore requests for refunds but miraculously reply to marketing emails after the refund window expires - DO
NOT BUY FROM THESE PEOPLE - akin to fraudulent business practices.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and regret that the items did not meet your expectations. We understand how frustrating it can be to experience sizing concerns, longer delivery times, and difficulties when seeking assistance. Customer satisfaction is very important to us, and we would appreciate the opportunity to review your concerns in more detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Shoddy practice
Dress way too small, not size I ordered (looks at least 2 sizes smaller) and size label actually cut out! Very convenient!! No other label to be seen. No tags on dress at all. Took a fortnight to receive as well. Had to suffer about 10 emails from them whilst waiting. After what I've now read about this company (too late) I won't even bother to try to return. A charity shop may be grateful for the dress. DON'T BUY FROM THIS COMPANY!!!
15 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your experience and completely understand your frustration. Receiving an item that does not match the expected sizing, especially with missing labels and a long delivery time, is understandably disappointing. We also regret that our communication during the shipping process added to your frustration rather than helping reassure you.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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