Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Voir plus
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Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Voir plus
L'entreprise a répondu
I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Voir plus
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Two pairs of ladies shoes were ordered size 5, but the shoes delivered were far too small and my partner could not even put them on. The quality of both pairs looked cheap and poorly... Voir plus
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741 avis
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Item took really to arrive and when it…
Item took really long to arrive and when it did the quality was really poor and item did not match the picture of the product complete waste of time and money
20 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery time, product quality, and the item not matching the description or photos shown online. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Réponse de Jesse London
Hi,
We’re very sorry to hear that your experience left you feeling this way. Please accept our sincere apologies for any disappointment or inconvenience caused. We take customer feedback seriously and would appreciate the opportunity to review your concerns and see if there is anything we can do to help resolve the situation.
Please email us at info@jesse-london.com with your order number, and our team will look into this further for you.
Kind regards,
The Jesse London Team
Would say 0 starts if an option these…
Would say 0 starts if an option these lot are conmen avoid at all costs scumbags what they are .. what u order and what I get are nothing a like never seen anying as bad as what they sent won’t give me refund unless send to china at a cost off £40 to me 😂
19 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This Company has to be banned from…
This Company has to be banned from trading ripping of customers who have problems with their items. I purchased from this company.
Boots badly packaged in plastic bag, no box for exspensive cowboy boots. They were crumpled and squashed on their journey from China.Out of shape but more importantly I can’t get my foot in the boots to small at the ankle.Promised me the earth to resolve this issue after dozen emails and pictures they offered me 15% off the retail price and for me to keep the boots that don’t fit and I cannot wear.
I never checked reviews before I bought this product Big Mistake, trust in what other people have experienced with Jesse London more like Jesse China!!! Stay away from this company Don’t buy a thing, if it’s wrong your going to get conned and have your money simply snatched away by this company and you’ll be just like me trying to warn others and report them to British trading standard. Is my next step if they don’t resolve my situation.
All i ask of them was to send me a returns label take accountability and refund us our money. But they say we have to pay shipping back to China there’s the catch and still received nothing from them.Ban this Company from trading now.!!!
20 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the packaging, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the resolution offered and the communication you’ve received so far.
We take feedback like this seriously and would like the opportunity to review your case in full. Please email us at info@jesse-london.com with your order number and any relevant photos or correspondence, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scammers
Wish I’d have read reviews before buying. I thought the company was based in London - it’s not! Their sizing is inaccurate. They say returns are easy…. But you have to pay to return to China and can’t do so anyway because they refuse to send you return details. Avoid at all costs!!!
Total scammers
2 avril 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and communication around returns. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Shocking company advertise free returns…
Shocking company advertise free returns but you have To pay to return to China
19 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the return process and costs involved. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding our returns policy seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your concerns so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I will be more cautious in future.
Ordered a pair of gents orthopaedic slip on clogs which looked good in the sales photo & description encouraging.
After awaiting 3 weeks for the delivery, to my horror upon opening the package I could not believe the quality of the shoes.
Absolute cheap tat !
When I ordered the shoes , within minutes I received an email from Jesse, London saying there would be a delay in delivery.
I immediately investigated the performance history of the company & to my dismay the reviews of the company were quite frightening , where numerous customers were portraying it as a scam.
I immediately contacted my Card company to see if payment had cleared.
Unfortunately , it had been taken & was recorded.
Additionally, there is no advise given when purchasing that goods need to be returned to China.
There is no question , in my opinion, Trading standards need to look into the validity of describing products & source of the goods & return policies accurately highlighted in their purchasing policy.
I will now be much more aware in future upon ordering through the internet.
Check out the History first !
19 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery delay, product quality, and concerns about the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding product expectations and return information, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Beware- this is a company to avoid
Beware - this is a company to avoid. They advertise a ‘hassle-free’ returns policy but it isn’t. They appear to be a Chinese business with a misleading London address. When they don’t acknowledge receipt of returns you are left with no goods and no money!
It feels like a scam.
19 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this must have been, especially regarding the return process and concerns about your returned item. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and return details in full.
Please email us at info@jesse-london.com with your order number and any return tracking information available, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scammers
As with similar reviews Jesse London is one to avoid. Their website is slick but don't let that deceive you - once you place an order they email saying due to 'high demand' there will be a delay in your order. This should have been made clear before placing an order. Ten minutes after emailing to cancel my order and demand a refund I got an update to say my order has now been processed! How convenient! I have emailed again to demand a refund or I'll contact my credit card company (Amex). Stay away!
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delay notification and your cancellation request. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding order processing and customer communication seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Dreadful company,I bought a £37 dress…
Dreadful company,I bought a £37 dress and the return coat would have been £25 .This advertising is misleading and the quality of the articles poor.
18 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the return costs and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!
My husband purchased a suit from these scam artists which I can only describe as tacky cheap overpriced and wouldn't even wear as pyjamas. They offered 10% refund and to keep the suit... keep it for what (plus it didn't fit) then they offered 15% or to send it back to China at his own cost to get full refund. But the return address on label is a London address.... makes no sense!! He is still battling with them now. They should be ashamed of themselves as this is clearly what they do take your money in exchange for unwearable items then refuse to refund you unless its at your cost again!!!!
17 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return instructions and refund options offered, and we would like the opportunity to review your husband’s case in full.
Please email us at info@jesse-london.com with the order number, and our team will review the matter so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s one star as you can’t put a minus
It’s one star as you can’t put a minus! Avoid at all costs, apparently my items are still waiting for clearance in china so I’ve no chance of a refund! It’s a joke of a company. I wish I had read these reviews before ordering.
17 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially regarding the delivery delays and refund concerns. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and shipping status in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Ripping people off
Ripping people off, they should be shut down, wish I’d bothered to check reviews before ordering, scam you’ll get nothing like what the pictures are and quality is shite, and the return process means you’ll not bother.
16 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointed and frustrated you are with the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Please Stay well clear of this scam…
Please Stay well clear of this scam company, there product is cheap tacky and expensive, and have major issues with there sizing, I bought a pair cowboy boots, the boots were crumbled and badly wrapped in plastic, No Box to protect them. But they badly made and would not fit, now they want me to return them to China, they offered me 10% discount to keep boots that don’t fit absolutely madness. Don’t be curious and buy from this company, this company should be struck off the internet, as non genuine.
17 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, packaging, and overall quality of the boots received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and refund offer, and we would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Clothing arrived really late the…
Clothing arrived really late the quality and fit are dreadful please don’t waste your money ordering clothes from them.
16 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially regarding the delivery time, quality, and fit of the items received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Nice design and excellent stuff
Nice design and excellent stuff
Thanks
O. Najim
15 mai 2026
Avis spontané
Réponse de Jesse London
Hi O. Najim,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with the design and quality of your order. Your support is truly appreciated, and we hope you continue to enjoy your items.
Kind regards,
The Jesse London Team
Wrong size
Wrong size, terrible quality, refused to accept they had delivered incorrectly. Total and utter rip off. How does our trading standards allow these absolute crooks to operate in the UK?
17 mars 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing issue and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scam?
Mum and dad ordered, it said it's been delivered but never arrived! Scam we reckon
11 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how concerning and frustrating this must be, especially if the tracking shows the order as delivered but it has not been received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery issues seriously and would like the opportunity to investigate this matter further.
Please email us at info@jesse-london.com with the order number and delivery details, and our team will review the case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I ordered an outfit 2 weeks ago and no…
I ordered an outfit 2 weeks ago and no sign of it tried to cancel order and request my money back they declined as was in transit shocking
15 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially while waiting for your order and trying to cancel it. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding delivery delays and order support seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid at all costs!! Scam company!
Avoid at all costs! Ordered a pair of orthopaedic trainers in a UK size 8, they've arrived and they're the most awful quality, cheap tat and sizing is ridiculously small. Won't even fit my size 5 child! Scam company. Will be doing a charge back!
11 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the sizing and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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