Jet Avis 

Wow, just wow. I placed an order for tires. If you know anything about tires or wheels, the size matters. So does the model.

I received the tires and they are both the wrong size AND model. When I saw they were shipping I scheduled the appointment to have them put on my car for the next day. I immediately contacted Jet and was basically told they looked it up and it was an error on their end. They then offered for me to keep the tire and they would refund the difference, or they would send pickup, then once they received them they would refund my money.

I let her know that these tires will not fit my car, to which she then actually told me that they should fit and to go ahead and put them on. Do you know how dangerous that is?!? Not only is she wrong but my car could be damaged or I could be hurt!!

I asked for the correct set to be overnighted to me and pick up the wrong ones at the same time. She told me JET does not do expedited shipping. Basically they told me there was nothing else they could do for me. I then asked to speak to someone else and was told there was no one around and they would call me back.

so now I sit with useless tires and I'm out $600. Worst company I have ever dealt with. Did nothing to resolve their own issue. Do not ever purchase from Jet.com. If they send the wrong item they will not fix it for you. Despite it being their mistake.

I ordered my son a razor crazy cart for Christmas shipping was extremely fast. I ordered it on a Friday and got it Monday it was supposed to come with a free helmet but it was only the crazy cart but they did refund me $60.00 for the price of the helmet since we didn't receive it. We set up the crazy cart Christmas eve and charged it all night for the full 12 hours and it wouldn't work at all ! I had one very disappointed son Christmas day. I called jet.com again and she's going to send a free shipping label and give me a full refund on 10-14 days. I left 2 stars only because they are extremely courteous and are very helpful for the issues at hand but I wouldn't risk ordering from this company again.

I never thought Amazon was all that great until I tried jet.com! It took 3 phone calls to find out why my item (for 11 y.o. Christmas present) still hadn't shipped and now it has taken 3 phone calls to find out where my refund is!
jet.com recommended I go buy my item at the local Walmart! How's that for internet shopping?!? I was not a fan or Walmart before and now jet.com has definitely lost a customer. I think I'll keep my Amazon Prime : )

I love Jet. I wonder about all these negative reviews?! I've been with them since they first launched. I purchased so many items from pantry to office supplies. The best customer service ever; no long wait on phone, with very nice and professional agents. I ordered a gallon of Nutiva organic coconut oil, and when I opened it, it smelled weird! I chat with the customer service online, and the agent issued me a free return label. Couple days, I discovered that I've to drive almost 20 miles to the nearest FedEx location to drop off my return. I immediately contacted the online customer service, and the agent issued me a full refund and asked me to get rid of this packet, I was really amazed! I'm a business school graduate student. I can tell that Jet will become a huge online retailer within a few years from now. Please, don't consider the negative reviews, and try it yourself, you'll never regret.

This is a very difficult company to deal with...attempted to purchase and they require multiple verification phone calls, not consumer friendly and they are nothing compared to to Ebay and Amazon, the time they take to verift credit cards, Amazon has almost delivered the order lol...Owned by Walmart, they should fix this company and replace the jetheads???

i bought clothes online on the 12 December and still haven't received them, the call center said it was deliver but the store says they didn't receive the package and the status on my profile says "in transit" now i want to know where the hell are my kids clothes Xmas is in 3 days what are they going to wear :(... ill never buy at this store

never got my order and the custom service is very rude

I ordered some furniture from them recently and while most pieces arrived with some damage, Jet.com was prompt in giving full and partial refunds to my satisfaction, as applicable. Mail order furniture is hit or miss, so that goes with any company (wayfair, etc), but the customer service was good enough that I'd try them again.

One thing is that they seem to ship from many partners (at least for what I ordered), so availability could be spotty since they don't stock the items like Amazon. We'll see if that comes back to bite them. FYI, discounts available through ebates referral, so check there first.

NEVER ORDER FROM THIS COMPANY... They messed up my order this close to Christmas then tell me they cant do anything about it. They cant get me my new order until after Christmas and they tell me they cant refund my money until the package gets back to the warehouse then there will be a 14 day processing fee. Then tells me to calm down when i said that doesn't work for me. Companies like this dont deserve business. They mess up i never even accepted the package because it was wrong and now i get stuck with no present or money for Christmas. They like to say there a growing company... they should not grow at all ever!!!

First time user. Excellent service! Price provided by Jet.com undercut everybody else online for Zenrx. I ordered 6 bottles.Product was as described. Delivery of product was on time as promised. Nobody else was offering free shipping on this product.I will be using Jet.com again! Definitely a player in the online retail business.

I've read some bad reviews but my experience was great. I ordered a Christmas present, I got a great deal on it, it arrived in a little over a week and it seems to be in good condition. I would recommend this company to others!

I just attempted my first order with Jet. I received a coupon in the mail good for $10 off my 1st 3 orders of $35 or more. I am a regular (almost daily) Amazon customer and thought Jet would be similar. No way! The coupon code would not work so I went to the chat, figuring they would make it right. Not so - and I was disconnected. I emailed the help line. They responded right away (to their credit) then went on to tell me the coupon was not honored because "the maximum number of people used it already". Nowhere on the coupon was any such maximum stated, only an expiration date almost 2 months in the future. No offer to make it right (as Amazon would have done). Very disappointed and will probably not add Jet to my list of online providers.

I have already chatted with a rep and emailed 3x. I have no plans on continuing this effort in vain.

I had an issue with a delivery as I am not able to be mobile I had ordered some items from Jet for groceries and the FedEx was supposed to deliver and it was loaded on the truck and then FedEx changed the status to pending. I was on the phone to Jet holding for over 30 minutes for a supervisor and the young lady who was the CSR never came back on the line to make me aware that she was getting a supervisor when he came on the line and was very rude and wasn't able to conduct a professional conversation with the protocol that would clarify the issue. He was rude and totally unprofessional with the way he handled the call. He hung up on me and refused to give any information. I find this type of service unacceptable.

"I ordered a Raymarine Pro 7 GPS from Jet. What I received was a Pro 4. Customer Service told me it was a online error. Somehow, the online error has been online for weeks, including through Black Friday and Cyber Monday. They offered me nothing other than to go through the effort of returning their error on my time. Poor proofreading =zero customer satisfaction. Good companies find a way to keep new customers. Jet finds ways to alienate them. One purchase......one return.......unhappy former customer

I heard great things about jet.com so undecided to get it out. I ordered a Samsung tablet and a nerf crossbow. The nerf crossbow was originally to be here December 4th. The crossbow is supposedly ready for shipment and gas been for 5 days now. I had them check on this I was told it is a highly wanted item. So it is still getting ready to be shipped. The tablet original date to be here was December 6th. It left the shipping origin and is now delayed in Jacksonville Fl. Delivery date of December 12. That would all be fine if they were for Christmas. These were to be a birthday gift for my son who's party is this weekend... I will never shop here again or suggest it to anyone.

Bought items on Cyber Monday, which is 27 Nov., but got cancellation late on 5 Dec, after I already returned something similar to outlet retail store. They just should not have taken the order from the beginning.

Will not shop this site again. Bought $150 perfume-nozzle clogged shortly after 30 day return period-company won't return. It's probably counterfeit. Customer service/satisfaction is seriously lagging-doesn't compare to Amazon.com

Wow, I have a copy of a transcript that I just had with Braiden from Jet. Boy did this person have a rough day!! I was not going to stand for someone being cynical with me over a chat. Customer service needs to get it together. What's the point in all these complaints if JET does nothing about the rude representatives. I can't wait to receive an email to review Braiden's customer experience. Braiden was super rude and welp I had to be sarcastic back. Amazing how people are still employed! BRAIDEN YOU HATE WHERE YOU WORK FIND ANOTHER JOB SIR!!!

I started to jet.com as an alternative to Amazon. First few orders went fine. But the test comes when something goes wrong. In my case the order was sent to the wrong address, in a different state. Amazon would have sent a replacement order as soon as they are notified. Jet just hung on for a week and now finally has arranged for a new shipment. So it’s back to Amazon for me.

My issue is not resolved. My order was past returned date.
I ordered through Wal-Mart.
I've been trying to return since November first. After visiting 4 different Wal-Mart's I finally reached someone who knew what they were doing. Realized it's was a third party transaction. My receipt which came with package stated to return to Wal-Mart. Nothing on receipt mentions Jet.com.
I followed instructions on my receipt. No mention of Jet.com on receipt only Wal-Mart. This is an oversight on jet.com for not supplying correct return instructions on my receipt which came with package.