Jeulia UK Avis 446

Similar to someone else's issue, item arrived at post office near me (later than it should) but was sent back to sender due to address label not stating my address, luckily I brought it through Klarna and managed to get my money refunded, emailed the company stating the issue, now they are pressuring me to provide up to date address details as apparently they can't arrange for it to return, if they can update them with my address they can certainly do it with theirs and handle the return. Avoid this company like the plague folks

Despite a load of reviews saying the delivery was awful, I did express this to them whilst it was processing and they kept reassuring me which was great and it has showed up on time and in time for Valentine’s Day. Therefore great customer service and necklace looks great!

Easy and simple great price great ring just one thing the gift for first time users worked but i fell asleep with the site open and when i woke up the site was gone i went back on put my email in for the free gift and it wasnt there anymore and i couldnt get it back even though im still a first time customer and its the first time ive used the email

The best jewelry online, highly recommend 5*

Would give zero if possible ordered wedding set and it arrived small only offered 1p refund would not give return address . Ring very pretty when arrived but communication is shocking after refusing refund or swap ring he said was only getting 1p so avoid at all costs .they will ask you to return but at this point still max would offer was 15 pounds went through bank together refund who were very helpful and said I was not only one to have issues.

Just have to say the jewellery you have appeals so much giving great details and photos plus reviews so that you have confidence when ordering online.

Ayer hice un pedido en tienda, por que no estaba muy segura de mi talla,fuy atendida por Elena, el trato fue inmejorable, muchas gracias Elena por tu atención y amabilidad sin duda volveré a comprar fue un placer.

I wasn't sure at first I loved all the lovely products advertised but I wasn't sure about the price till I got given a discount code and a free gift which was so lovely I just couldn't say no.

Great shopping experience, did not expect extra gift that was randomly added with the purchase super cannot wait to gift it to my partner.

I thought it looked amazing

Looking like a truly wonderful present. Thank you so much for an easy shopping experience

dont deal with this company they are absolutely crap at helping and take your money and offer nothing in return when asked to return items (store credit ) didnt buy it with store credit so should be refunded in full not what the company wants its the customer who is right

Ordered ring before Christmas it arrived at post office near me on the 6th Jan but was sent back to sender due to address label not stating address I mentioned this in several emails but must wait till they receive it again I thought it to be British company then find out it's Chinese how I wish I had looked a little deeper ... So now I wait with low expectations
God awful company

This website sells jewelry intended for children and teenagers; however, I would not recommend purchasing from this store based on my negative experience. A gift that was ordered with the expectation of arriving before Christmas was not delivered on time, which forced us to purchase an alternative gift elsewhere.
The package eventually arrived only after January 7, well after both Christmas and New Year. Despite the significant delay, the store refused to issue a refund or accept the return of the items.
While the products themselves may appear attractive and suitable for children or teenagers, the poor delivery performance and the refusal to resolve the issue appropriately make my overall experience unsatisfactory.

Beware of scammers. Not only does the product shown in the picture not match the item I actually received, but they were also a whole week late with the delivery, even though they promised delivery within a maximum of 15 days. I had to buy another gift because I needed something to give, and this jewelry was no longer needed. I decided to return it, but they refused to accept the return, claiming that I purchased the item at a discount and that discounted items are non-refundable. Be careful — these are real scammers, with terrible service and awful people I had to communicate with.I tried to leave a review about the quality of the jewelry and the service on the website and gave it one star, but it was simply not published on the site.
The store presents itself as an English company, but the products are shipped from Hong Kong. So before choosing a product to buy from this store, make sure it truly suits you, otherwise you’ll have a hard time trying to return it.

Very easy great prices good discount. I'll be happy when i receive my tracking number. Which I'm sure will be tomorrow

Firstly they have misleading information on their website. I was looking for a jewellery set, the image was of a jewellery set but actually it was just the ring that I ordered despite the image above showing earings and necklace.
Beyond that, I still haven't received the ring a month after ordering it. Was supposed to arrive before Christmas, it's now 13th January. Been chasing through their customer service since the 27th and they just say be patient we are looking for it. Shocking service, no idea on the quality of product as yet to receive it

Lovely choice of rings,easy to order.I can't wait to receive it.