James Madison High School Avis 

I wrote a review around a month ago and things have gotten worse... the school has entirely switched to a new website and it is terrible. I am being charged fees I know nothing about and the website will not let me pay them, they are also charging taxes on fees now.

I cannot access any of my course materials and was told I will not be able to complete any courses or access my work for 3-5 days while they review my ticket. When I spoke to a representative I asked a question and was responded to with "Thank you!" and she ended the chat. Their communications are terrible. My parent has been on the phone 12 minutes and counting after being told it was a 2 minutes wait to try and pay this fee we owe. I can not complete any school work, the website has no way for me to create a ticket, and we cannot contact anyone.

I am so disappointed because I have loved this program so much.

Also my program percentage was 71% complete and when the portal switched it dropped to 65%.

UPDATE: after having to call the school again they sent my account to collections for the late fee of $20. We were not contacted about an issue with our payment prior to this. The new portal sat open on three devices and over the course of nearly an hour could not finish calculating the total cost to allow payments. After paying the fee over the phone my materials was released. I really love this school but they urgently need better communication.

I tried to enroll my granddaughter in your school. I asked if they took home school kids and gave them credit for their work so I enrolled her. Then they told me that I had to send her transcripts from her high school. I told them she was home schooled. Now they weren't sure if she was accepted. This went on for two weeks, me calling them and them ignoring me or sending me from person. Finally they said they would send me a transcript that I could fill out and send back and she would have to take a CAT test before they could admit her. I was tired of being ignored and having to call all the time so I looked for another school. I called James Madison to cancel her enrollment and they told me I owed them 329 dollars for the enrollment fee. I protested and they said you have 5 days to cancel its in the enrollment form. I filled out the form in Aug and 2 days ago I still didn't know if she would be accepted. This is some sleazy outfit. Be very careful

I was told that as soon as I paid off my school I would be able to download my digital diploma. This is a lie. I have been waiting two days and still nothing yet popping up on my account, Went to the FAQ page and it says to go to parchment to purchase a transcript. DId that and the transcripts have diploma not awarded, I am pissed off with this school.

James Madison worked well for my son. He's self-motivated and already had a strong background before starting. We came here when he was 14 so he could graduate early to begin college. 18 months later, he was done and obtained his high schoo diploma. He just graduated from a local state college. Since it's SACS accredited, he was able to get the HOPE scholarship. While I wish there had been a bit more teacher support, his learning to self-teach was invaluable.

Enrollment for my grandson 17 months ago was very encouraging especially discussions of payment plan.Billing office is the only available number for contact.Emails to the AU-Registrar are answered weeks later unsigned and not helpful.Transcript can't be found but in the meantime payments are deducted on time.No one will speak to me about my concerns.I have been wasting money for 17months which is very dishonest on their part.I am retired and his only guardian.

I’ve been calling to speak with an academic advisor and the only department that was available was the financial department. You cannot book appointments online to speak with an academic advisor because it’s unavailable. I’m sadden about the whole experience. This school does not care about their students graduating they just want the MONEY! I guess filling a complaint with the Georgia Department of Education will shine some light on the school.

Poor customer service you try to make a ticket, but we behold you are greeted with them telling you to go to a student portal that is useless and they close out your ticket without a phone call I would never recommend this

Do NOT waste your time or money!!! I enrolled my daughter and one month later was still not able to gain access to their school portal. After DOZENS of phone calls over the course of three weeks I demanded my money back. Nobody returns your calls, you wait forever to speak to anyone, and they make it near impossible to cancel! I would NEVER recommend them to anyone.

My stepdaughter attended this school for two years. Now she is enrolled at a public high school and they refuse to provide transcripts to either us or the school. Her current school has no idea where she is academically and she will have to start high school over at the age of 17 after spending a fortune on tuition at this scam of a “school.” Do not give your money to these people.

They are happy to take your money, but when a refund is requested they arent so friendly. Seventeen hundred enrollment fee, if your lucky to get any kind of a refund it will be at most 400. Crooks

I was very disappointed to learn two weeks after I started the program that this is NOT an at your own pace program! There's a maximum number of tests you can take per week, extending the program months longer than necessary. I was not told of this until after the 5 day withdrawal period had passed.

I have had 2 children graduated with James madison, now my husband has 4 classes left, i am very happy with this program and glad we found it! Thank you James madison!

My mother recently died in November and I called to cancel the program and now I am being harassed by them for something that I cannot pay. I explained this and they are calling me and harassing me after learning my mother died. Do not attend this school unless you want to be harrassed daily.

I'd give them zero stars if I could! I enrolled my son with them because we moved to a place that I did not like the public school district, we moved back to where the public school is good, so I wanted to put my son back in public school. I called them well before school started, the beginning of August, to get his transcripts. I was told to cancel his subscription and pay the remaining balance and then call back and order them. I did this. When I called back to order them they told me I had to do so through their student portal. When I tried it kept telling me academic hold. So I called back and they said I could no longer do it from there because his subscription was canceled. They told me to go on parchment.com I did this and parchment.com said I couldn only do this through the student portal. So I called back was told that's the only way they can do it because they don't order transcripts. She was very rude and hateful. So I hung up and called again talked to another person and she said she'd get them ordered it would take 5-10 business days. Those days came and went. I called again, it is now September, they kept giving me the run around. Finally on a Monday they said I'd have them within 2 business days Wednesday came and went I did not get them. So I called Thursday morning and she said she does not know why I was told 2 days it will be more like 5-10 business days, but that she talked to her leader or whatever and they were going to expedite it but she could not give me a time frame as to when I'd receive them, but to call back the beginning of next week to check on them. A load of crap! I have been going at this for almost 2 months and needless to say I STILL DON'T HAVE THEM!! WHAT A BIG FAT JOKE, BUT NOT A FUNNY ONE! My son is getting behind in school because of you incompetent morons!!! Never will I recommend this program to anybody! I used to but nope not anymore!

I'm having trouble getting into my school, is their a reason why it says runtime error, when I try to sign in? It won't let me even go to my dashboard. Please let me know, immediately, why this issue is taking place. Thank you in advance.

I graduated earlier this year and have been accepted to one community College(CCCC) and one 4 year college (Campbell University) I chose to attend Campbell University and will begin classes in September. Still waiting to hear from financial aid. But it's official.

the worst . Don’t make the mistake I made. Their so called contact service is so rude. I tried to contact . No one answers in 30 minutes?

I have been enrolled 4 years working at my own pace while juggling my family life I’m a back to school mother and wife and I love how I can work at my own pace! I can’t say I have had any of these terrible experiences these people are talking about. My work is always graded within 7 days and I have never had a problem opening courses. I am finally at the end and am so close to graduating with only two courses left, I will update to let you know my final experience with JMHS.

i was trying to redue my quiz they never answered what my next step should be neither did they give me a good advice and now that I read that the diploma is not worth it I can say that this is by far a waist of money and a big disappointed to me the worst service.

My son likes it and I like the dashboard to easily check on his grades and progress.