Jonathan’s watches Avis 

If I could leave 0 stars I would! Bought a watch, which isn't new as states but 100% refurbished, the fact I couldn't find the watch on any main jewellers should have been a sign it was old stock. The box which it came in wasn't authentic and the quality was horrendous, I contacted them to return and when I sent them a photo with their plastic screen cover off they said I couldn't return. After a lot of back and forth they agreed to send me a new box, which arrived and was just as horrendous as the first! When i questioned the authenticity of the product they agreed I could return, I think it helped I had paid via klarna so stopped the payments. They eventually refunded me weeks after the return & deducted me a further £5 despite the fact I had to pay for the return postage.

The company is horrendous, the products are old refurbished stock and the boxes are not authentic.

Avoid!!

Similar to other reviews, purchased a watch and it was unsuitable so followed the returns process, paying for own return postage. It has taken 21 days after they received the watch back to give me the refund. Absolutely ridiculous to take that long. Had to chase numerous times and they just used Christmas as an excuse despite the watch arriving back 2 weeks before Christmas. Regardless, they should be prioritising returning people’s money as much as getting new orders out. Won’t be ordering from them again because of that reason

I ordered a watch which turned up fine no issues with the product- 1st Dec, just was not suitable as face of watch was too big (not their issue), followed their refund process the next day, did all they asked, paid for the recorded delivery of the watch back to them, they had received the watch back by 4th Dec and confirmed they would process the refund and this would take 4-5 business working days (10-11 dec) confirmed in a text message. I had to chase them twice and finally received my refund 19th December - 12 business days later. 1. the refund should have been returned within the time their policy/ confirmation message stated, 2. I should not have had to chase them twice for it. 3. if there was going to be a delay in the refund a curtesy message would have been appreciated rather than me doing the chasing.

Fast delivery and a beautiful watch. Communication was great and they responded to my query within an hour with more information. Would definitely recommend. If I ever purchase another watch, I'll be returning. Thank you.

Great Tissot watch! Not only is the price very competitive but the service is second to none - the company went well over and beyond to support us when i made a mistake with the order. Would 100% recommend!

Fantastic price and outstanding customer service – highly recommend!
I accidentally provided the wrong contact details when placing my order, but the team at Jonathan’s Watches sorted it out incredibly quickly and professionally. Thanks to them, my watch arrived right on time and exactly as described. Couldn’t be happier!

Great customer service . Answered my query swiftly. Product was delivered quickly and in excellent condition.

Great service, my watch was delivered safely within 3 days. Came in a lovely box, and the watch itself was in immaculate condition. I’m so pleased with my purchase. A great buy, thank you!

Update:
JW has now processed the payment as promised. Whilst the service was reasonable overall, communication could have been better and would have mitigated a lot of the concern in the returns process.

The sales process was flawless. Sales contact and updates were good and lots of open communication. Delivery was great. The watch was received quickly and in excellent working order, brand new and beautiful. It was a gift for my husband on our 10yr anniversary, he loved the watch but unfortunately he felt it didn't suit him, as the face and strap are quite wide. We initially asked for an exchange, which was accepted and processed. We were advised the price difference in the new watch (which was slightly more) could be settled once the initial watch was received. We sent back the watch and confirmed via post office it was delivered to the address on 18th Sept. My husband decided to try the new watch in a store before committing to the sale, so we asked Jonathans Watches to process a refund instead. JW agreed, but has not processed the refund. 11 days later and we have had no confirmation that refund has been issued and no further communication from the company dispite sending 2chaser messages. Very disappointing, especially given sales process was so good. I'll be pursuing a refund via my credit card company if I don't receive a response soon.

The watch was lovely and good value for price and I received it on time

Can’t speak highly enough of the customer service from Jonathans watches, from buying the initial watch to exchanging it for another one, the whole process was simple, easy and stress free.

I had bought a watch as a birthday present for my daughter which she was not keen on, even though I was past the returns day of 14 days, Jonathan's watches allowed me to exchange the watch for one that she liked, I was also given a refund of the difference in price of both watches.

Bought a beautiful watch for my niece's 18th birthday and it was very well received. Packaged well, customer service answered my question really quickly and the watch was delivered quickly! Would definitely recommend

Hi this is an update on 12 June 2026 as i have just realised they have tried to discredit me i will be reaching out to trust pilot so they can verify my evidence and hirrible interaction with them.

I would give zero if I could, the watch i ordered came and something just didnt add up with the serial number, I then sent it of to the the watchmakers of the brand this watch was supposed to be and the verified that the watch was not genuine it was a copy.

I sent the fake watch back to jonathans watches for a refund and weeks passed by without a refund I finally managed to get in touch with someone, their excuse was 'we are an online store when we sent it out to a customer they must have swapped it for a fake one' they did give me a refund for the watch but this again was a pain getting back with excuses like 'ill have to get in touch with our accounts department' and ' theres been a problem with our accounts system'

PLEASE STAY CLEAR AND IF YOU DO BUY FROM HERE ALL WATCH MAKERS HAVE A DEPARTMENT WHERE THEY WILL PERFORM TESTS TO SEE IF A WATCH IS GENUINE THE ONE I USED WAS FREE SO AS FAR AS MY KNOWLEDGE GOES I BELIVE THEY ARE FREE AND WANT TO GET RID OF THE COPYS

The watch I'd ordered for my son's birthday arrived quickly but the second hand dial was broken. I used WhatsApp to contact the customer service team and they were helpful. Originally the plan was for a replacement to be sent once I'd returned the faulty watch however a day or two later, they contacted me to say it was out of stock so I requested a full refund. This arrived back in my bank account 10 days after the faulty item had been returned. They blamed "technical issues" with their bank for the delay.

I purchased a watch that came not working (maybe battery, unsure). All fixed and replaced within 3 working days, true to their word. At no extra cost to myself. Nice product as well.Thanks

It was a gift to my brother. He liked it.
Excellent customer service throughout with updates via WhatsApp. They couldn’t do enough for you. The watch came quickly, was reasonable in price compared to other places and came in original packaging and certificate or authenticity and even with a free bracelet and free delivery.

Excellent customer service throughout with updates via WhatsApp. They couldn’t do enough for you. The watch came quickly, was reasonable in price compared to other places and came in original packaging and certificate or authenticity and even with a free bracelet and free delivery.

The watch was amazing.. one of the favourite purchases I've made... Quality was 💯 and price was reasonable too...on time delivery
Will definitely buy again and recommend others too... 🩷🩷

Brilliant speed and quality

Highly customer centric team.. totally recommend!