JoomlArt Avis 23

I used to use templates from another company which Joomlart bought out (or took over), so I joined Joomlart to maintain my original templates — gradually transitioning to using Joomlart templates exclusively.

After 15 years and paying over $1,200 in subscription fees, Joomlart stopped fulfilling their promise to generate 12 templates per year, with one new template design each month.

To date, it's been over two years since Joomlart created a new template, even though the subscription states they will do so. The company continues to take subscribers' money while failing to fulfill their side of the subscription contract.

I made the difficult decision last year to abandon doing business with Joomlart.

Product demo doesn't work, 'buy now' feature on their T4 Pagebuilder doesn't function, contacting sales is nothing but an online forum you need sign up for. Considering their price, this seems like one sketchy product subscription to sign up for.

I needed to upgrade Joomla 3.11 to 5. On my own, I could not. I hired a coder from Joomla Art and here I am with latest Joomla with no issues. Thank you so much @Heinz!

A miserable experience. they only seem to have one support guy Saguaros dealing with all of the support tickets. He’s an A1 guy but swamped and perpetually fighting fire. It's been 9 months of pure misery trying to get the issues resolved and $300 wasted. Read their forums, scroll through and see for yourself before spending your money.

Support Anfragen werden nicht beantwortet, weder über das Kontaktformular noch E-Mail.

Totale Zeitverschwendung, nichts funktioniert. Ich bin Webdesigner und kaufe Templates um Zeit zu sparen. In diesem Fall verschwende ich Zeit um Fehler zu beheben, wo einfachste Dinge schon im Standard nicht funktionieren.

I wanted support with bugs in what is a free template. It's an updated version of something I've used and customised many times before but now for Joomla 5. I asked in their forum and was ignored. I decided to register for paid support and added "premium" support. For some reason I couldn't checkout, it just kept dumping me back at the page I came from. I asked sales support to help and their reply was that I cannot have support until I've paid for support, so I was in a catch 22. It seems they did fix it though, the next day I was able to checkout. There was a 25% discount code which I used. I did not get the 25% discount. Then I submitted my ticket. They replied claiming not to be able to login and sent me a screenshot of the failed login. The password in the screenshot was hidden (***********), they could have clicked the button to make the password visible in the screenshot but didn't. Very suspicious.

I now notice their own website is buggy, menus appearing behind content on mobile and not being clickable. Once your session has timed out you cannot log back in without closing the tab and starting again, you just get an error.

When you buy premium support it specifically says "even at weekends". Once you get to opening a ticket it says the opposite, weekdays only.

Looks like I wasted my money, spent to get going quickly. It's good Friday now so I've almost certainly lost another 4 days to get my own website for a new business developed.

I notice some of the positive reviews here make no sense. One mentions chat support. Chat support is a robot and only ever tells you to use the forum for support. IT also says "love to buy more in future". Their model doesn't work like that, you buy a 1 year subscription, not a single product. It's clearly a fake review. Another talks about a single purchase and a successful refund request, again, it's a subscription, not a product purchase.

I have been a customer for several years and in the past, they provided good templates and decent support. Not anymore. The vast majority of their templates are only working on outdated Joomla versions, their last updates are 2+ years ago and "support" is not responding. Their forums are full of messages around the broken functionality of almost all templates and complaints about not getting support/fixes.

DO NOT WASTE YOUR TIME AND MONEY THERE!!

Affiliate program is closed and never been informed about and all the sale is gone support has no knowledge about it. Coupon codes not valid however still shows on the site. Some nice joomla templates but not worth it because support is very poor for the price. Coupons can be used only if you have active subscription which is very poor!!

Templates are extremely difficult to work with. I downloaded two templates and could not get either to function properly with logos without jumping through hoops. Could not imagine dealing with the rest of the site if I couldn't even get the logo to display correctly.

Asked for a refund after a couple of weeks and was told I was out of the 7 day refund period. I asked to be prorated even 6 months and they would not do it. Would not recommend this site.

I had several terrible experiences with these guys and their buggy software, and stayed away for years - but made the mistake of giving them another chance recently. I was looking to move to Joomla 4 and needed a new template, and also wanted to migrate from K2 to com_content, which they provide an extension for.

I purchased a "ProPlus" membership from their sister site Gavick.com (GK), which was supposed to give me access to "Everything in GK Pro plus full access to Joomlart". (I have a screenshot of the offer).

Now, for those unfamiliar with Joomlart, they make (poorly programmed) extensions as well as templates - all of which are housed on Joomlart.com. To me "full access to Joomlart" means "full access to Joomlart" - but to this company, apparently, it means "access to the Joomlart templates but not the Joomlart extensions". This is explained exactly nowhere on their site.

After buying my subscription, I was unable to download the extension I needed. I opened a support ticket immediately to ask for a refund.... they have a "100% money back guarantee - no hassles, no questions asked". I did not hear back, and did not hear back... so followed up a couple of weeks later. Their response was that it was now too late to issue a refund - even though they had documented my same-day request and also acknowledged the website text describing the subscription I had purchased was incorrect.

Support is brutal. Brutal. May I repeat... BRUTAL. I have given up on trying to deal with them directly, and just lodged a dispute via my credit card. Joomlart can fight with Visa now.

But this behaviour is simply a continuation of a trend as far as I am concerned. My two previous experiences with Joomlart involved (i) their Megafilter (which broke my site - and could not even be uninstalled properly, so I needed to call in external help for a fix); and (ii) a template that slowed my site down SOOOO BADLY that is was basically non-functional.

It is easy to get sucked into buying stuff from these guys, because they have decent designers and a slick marketing team. But... DO NOT DO IT.

non of the templates i tested works (joomla 3 + 4) like the quickstart template, so do not waist your money on it.
i tested all of their shop templates

I bought a template with the virtuemart extension from Joomlart for 89 EUR. The extension virtuemart does not work. The support offered me to fix the store for 180 EUR. I can only strongly advise against Joomlart. If you want, you can try out the functionality of the e commerce stores on the website. I have not found a single one where you can check the full functionality.

Very competent specialists. They help us quickly, thank you!

Excellent Template and Support team.
The All-new T4 templates are amazing and found support is very fast, I noticed review here and afraid to buy but after buy I found the bad review here are fake or by someone who only looking for money. Amazing support and products. love to buy more in future. Sometimes live chat support I feel should be more fast . Recommend to buy from Joomlart.com

The worst customer support anywhere. Their so called custom dept. is even worse then their template support. We paid 50% upfront to have a Joomla 2.5 website migrate to the latest version of Joomla. We gave them Super admin access to our live site for them to review and give us quote. They quoted price and we agreed and then paid 50% to get the job started. 2 weeks later they asked for more money saying the job was much bigger then they thought. They tried to double the price and we said no. We explained they must do job as quoted and agreed upon by both parties. Then almost 3 months went by and we had to keep asking them when job was to be done. They kept telling us they we working on it. We even created space on our host for them to use to do the job. They didn't know how to login to cPanel and told us the account we created didn't work. We had to teach them how to access it. And they still couldn't. They also managed to break the live site over and over. They don't provide updates and they don't even try to explain what they are doing or provide progress updates. We agreed to a critical path and they assured us job would be finished in two weeks. Well 3 months later still nothing and no communication. We finally asked for a refund and they sent the 50% back. We asked that they at least provide us the template and extensions we were paying for in job and they said NO they would not. We then tried contacting the CEO and he ignored our emails completely. So now we have a live site that they broke and we lost 3 months of waiting for them to finish the job we were paying for. We don't have the template and we have no compensation for wasting our time for so long. We could have had this job done in 2 weeks with a another supplier but we chose JoomArt because we used to be a paying developer for them for 4 years and we thought they would be the right choice. They have no loyalty to customers and really don't care. Bottom line is they are not capable and actually do not know how to do the work and yet claim they can.
Buyer beware! Stay away!

Fatal partner. Waste of money. They don't help at all to their products. Horrible!

I recently purchased a joomla component from these guys having previously used the Gavick templates and addons.

Initial paypal purchase was painless and the module performed as expected, but I decided not to pursue the idea further and asked for a refund under their 7 day refund policy.

On day 7 itself I raised a ticket to request a refund, less than 24 hours I had a response asking if I needed tech help with the component or had any other issues, but confirming my refund would be processed if necessary.

I explained the situation and they didn't argue or try any funny business and true to their word my refund is now showing as pending in paypal.

Based on this I will happily shop with them again if I need anything and will recommend them.

These guys are real jerks. Poor customer service. Avoid!