If I could give 0 stars, I would. The company needs to provide a much clearer description of their charges. The $89 fee is only for the subscription or to see a prescriber, and the final price ends... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Service is fast, good prices. My weight was 211 now 149 in about a year. Doctor are a great help also customer’s service was amazing if you need help. Tara was amazing with a couple of problems I had... Voir plus
L'entreprise a répondu
Be warned they charge $89 for you to do a consultation. You have to set up an appointment and it’s a group of people on Zoom. It was somewhat informative, but it took time out of my day and a couple d... Voir plus
L'entreprise a répondu
So I am excited to start my journey to weight loss and can’t wait to get to my desire body weight. Giselle gave me a great experience by helping me with my purchase even guiding me on how to achieve m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
JRNYS is a innovative telemedicine platform dedicated to transforming healthcare by making it accessible, equitable, and personalized for everyone. Our mission is to break down barriers to healthcare, ensuring that people have convenient access to essential services, regardless of location, socio-economic status, or physical limitations. Specializing in critical areas like weight loss and sexual wellness, JRNYS offers tailored solutions that address the unique needs of our patients. Whether you're seeking effective weight management programs or support for sexual health, our platform connects you with experienced healthcare providers who provide compassionate, personalized care. We believe in a patient-centric approach, where your well-being is our priority. Our commitment to trust, confidentiality, and collaboration ensures that your interactions are secure and supportive, fostering a seamless healthcare experience. We also focus on empowerment and education, providing resources that help you take control of your health journey.
Coordonnées de contact
515 Congress Avenue, Unit 1515, 78701, Austin, Etats-Unis
- (512) 960-1075
- admin@jrnys.com
- jrnys.com
3,1
Moyen
69 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Love to give zero stars
If I could give 0 stars, I would. The company needs to provide a much clearer description of their charges. The $89 fee is only for the subscription or to see a prescriber, and the final price ends up being completely different. This feels misleading and makes customers feel taken advantage of.
When I requested a refund, it was denied, which made the experience even more frustrating. After already paying $300–$500, being charged an additional $45 for shipping is unacceptable. Overall, this experience felt dishonest and overpriced. I would not recommend this service to anyone
23 avril 2026
Avis spontané
Réponse de JRNYS
Hi Priya,
Thank you for sharing this. I’m really sorry your experience felt frustrating and unclear.
We understand how important pricing transparency is. The $89 fee covers your medical consultation and access to a licensed provider, while treatment and shipping costs vary based on what’s prescribed. These are shown before moving forward, but we hear you and understand that it should feel clearer and more straightforward.
Regarding refunds, our policy reflects the clinical and administrative work that begins once a consultation is completed, which is why refunds aren’t always able to be approved. That said, we do review each case carefully to ensure it’s handled fairly.
If you’re open to it, we’d be happy to take another look at your account. Please reach out to support@jrnys.com with your details.
We appreciate your feedback as it helps us improve.
Excellent program for a new life
Service is fast, good prices. My weight was 211 now 149 in about a year. Doctor are a great help also customer’s service was amazing if you need help. Tara was amazing with a couple of problems I had with the computer. I really appreciate the help that I received to get my weight down. Thanks for your patience and understanding.
21 avril 2026
Avis spontané
Réponse de JRNYS
Hi Dottie,
This made our day! Thank you so much for sharing your experience, and huge congratulations on your AMAZING progress!
We’re so glad you’ve felt supported every step of the way, and I’ll definitely pass this along to Tara — she’ll love hearing this.
We’re always here for you, and we’re really grateful to be part of your journey.
Be warned they charge $89 for you to do…
Be warned they charge $89 for you to do a consultation. You have to set up an appointment and it’s a group of people on Zoom. It was somewhat informative, but it took time out of my day and a couple days to get on the schedule once I did that they had me do a bunch of crap on the website and kept irritating me. Emailing me about things I already took care of. Then I told them what strength I was on and they proceeded to tell me to go to the checkout and it was over $400 so $489 would be the cost for me to go on Glp per month possibly over 500 so I will just stick with Remedy Meds who has been absolutely amazing and never made me feel harassed so just stay away from this company, they basically beat you in with the $89. You’re not going to pay only $89. You’re not gonna get away with paying less than $300 a month with this place do yourself a favor and find somewhere Else
15 avril 2026
Avis spontané
Réponse de JRNYS
Thanks for taking the time to share this. We understand how the experience could feel frustrating, especially if it didn’t match what you expected going in.
We want to clarify a couple of things that may have caused confusion. The group onboarding session is meant to provide general education about the program and answer common questions, while the clinical review itself is handled separately by a licensed provider based on your individual medical information.
Provider visits and care coordination happen at the individual level through the Patient Portal, not during the group session. We do our best to explain that during onboarding, but we recognize it may not always come across clearly.
On pricing, the $89 covers the provider’s clinical evaluation. Medication is a separate cost and can vary depending on the treatment plan, dosage, and pharmacy, which is why those details are shared after eligibility is determined. There is no obligation to move forward.
We also hear your feedback on communication. Our goal is to keep patients informed, but we understand how that can feel like a lot at times. We appreciate you sharing your perspective, and if you ever decide to revisit your options, we’d be here to support you.
Do not buy nothing from this place it's…
Do not buy nothing from this place it's a scam they take your money and they don't provide the service
12 mars 2026
Avis spontané
Réponse de JRNYS
Hi there,
We’re really sorry to hear that this was your experience. That’s not how we operate, and we take feedback like this seriously.
JRNYS is built around providing provider-guided care, and every patient who signs up is connected with a licensed medical provider for review and treatment planning. We do not charge for services that aren’t rendered, and we aim to be transparent about how our membership and care model works.
It sounds like something may have gone wrong here, and we’d truly appreciate the opportunity to look into your case and make it right. Please reach out to our support team directly or through your patient portal so we can review your account and assist you further.
We’re here to help and want to ensure you receive the experience you should expect from us.
Stay away from this place
Stay away from this place. The mislead you by saying the $89 is for the medication. My husband and I both read it this way. I had an "onboarding' session and it was not until then (after I had to inqire), that they I was informed the $89 was a monthly membership fee! The actual product including delivery was almost $300 a month and that is for the cheapest one. My real primary also informed me these injections are knock offs of the real thing. All I asked is my original $89 back due to fraudulent advertsing and they refuse. Stay away!
10 mars 2026
Avis spontané
Réponse de JRNYS
Hi there,
Thank you for taking the time to share your experience. I’m really sorry this felt misleading and frustrating. That’s not the experience we want anyone to have.
To clarify, the $89 fee is for the JRNYS membership, which covers your medical evaluation, provider oversight, and ongoing care. Medications, when prescribed, are separate and based on your individualized treatment plan. We aim to make this clear throughout the experience, but we understand how this may not have come across that way in your case.
If you’re open to it, please reach out to our support team in the Patient Portal so we can review your experience in more detail and make sure everything was handled appropriately.
We appreciate your feedback. It helps us continue to improve how we communicate and support our members.
There’s better services out there
I received my medication monthly in a timely manner and I did lose weight however there are cheaper options. The monthly subscription is $89/mo and then the medication is $200+ a month on top of that depending on your dosage way more. I had a package stolen and they would not send me another one and I had to dispute it with my credit card company.
3 novembre 2025
Avis spontané
Réponse de JRNYS
Thank you for sharing your experience. We’re glad to hear that you received your medication consistently and saw progress with your weight loss. That’s always great to see.
We also understand your feedback around cost. Our $89 monthly membership covers your medical evaluation, provider oversight, and ongoing care, while medication costs can vary depending on your prescribed treatment plan and dosage. We aim to be transparent about this structure so patients can make informed decisions.
I’m especially sorry to hear about your experience with the stolen package. Situations like that are frustrating, and we understand how important it is to feel supported when something goes wrong. While there are limitations once a shipment is marked as delivered, we do review these cases carefully and work to guide patients through next steps when possible.
We’d appreciate the opportunity to take another look at your situation and see if there’s anything further we can do. Please feel free to reach out to our support team so we can review your account in more detail.
Thank you again for your feedback. It helps us continue to improve the experience for all of our patients.
Will charge you fees and never send…
Will charge you fees and never send your medication. They charged me 2 payment with no medication. I sent them proof of my current medication and they wanted to send lowest dose. Never received a refund or anything from them..
21 décembre 2025
Avis spontané
Réponse de JRNYS
We apologize for any confusion with your account. At JRNYS, medication is only processed after a provider has completed a medical review and a treatment plan is approved. Once approved, prescriptions are sent to our pharmacy partners for fulfillment.
Based on your message, it sounds like there may have been a breakdown somewhere in that process, and we’d really like the chance to look into this for you. Our team can review your account, confirm what happened, and help resolve any outstanding issues.
Please reach out to us directly or through your patient portal so we can assist you as quickly as possible. We’re here to make sure this gets properly addressed.
Scam
Tell you that you can get a month supply of medication for 89 dollars and that's for the hidden monthly subscription fee. The medication is 200 to 300 per month. Scam!!!!
23 janvier 2026
Avis spontané
WORST WEIGHT LOSS COMPANY EVER
WORST WEIGHT LOSS COMPANY EVER. I signed up for Black Friday sale. JRNYS offered a visit with 24 hours and immediate shipping. I signed up, paid, and when I went to schedule the visit, it was 7 days away. I requested cancellation due to false advertising. JRNYS canceled the subscription. Then, a visit was scheduled. Someone called me, and I proceeded and requested reinstatement. Then, they wanted to charge me $80 more because the special had expired. I said, no, cancel it. Not only did they provide false advertisement, they also failed to disclose that the prices escalate up to $500 a month once you're in the program. They erred in allowing a visit, when I was told it was canceled. Not my issue, they should be more organized. I did not order a prescription. So, I paid $89 and $199, and received a 3 min phone call. Go somewhere else - DO NOT USE THIS COMPANY
1 décembre 2025
Avis spontané
Réponse de JRNYS
Hi there — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and confusion you experienced. This isn’t the smooth, transparent experience we want for any member, and we appreciate the opportunity to address it.
Our goal is always to provide clear expectations around visit availability, promotional pricing, and subscription details. It’s clear that in your case, the timelines and next steps were not communicated in a way that felt consistent or easy to navigate, especially during a high-volume holiday promotion. We understand how disappointing that can be. Visit scheduling windows can vary based on demand, and you should have been presented with accurate availability upfront.
We’d really appreciate the chance to take a closer look at your account, ensure everything is resolved correctly, and discuss options for refund or remediation if appropriate. Please reach out to our Support Team in the Patient Portal so we can assist you directly.
I have had a very bad experience with…
I have had a very bad experience with JRNYS, in my second month, I paid the medication, and I never received it, not sure if UPS had the incorrect address, but nobody there helped me, i just lost my money and I couldn't follow with my treatment.
1 octobre 2025
Avis spontané
Réponse de JRNYS
Thank you for sharing this, and we're truly sorry for the experience you had. You should never feel unsupported when something as important as your medication doesn’t arrive. Not receiving your order disrupted your treatment and your progress, and we understand how frustrating and discouraging that must have been.
While carriers like UPS manage the physical delivery, it’s our responsibility to help every step of the way: including investigating lost packages, working with the pharmacy, and making sure you’re not left without answers or a path forward.
We’d really appreciate the chance to review your case, confirm what happened with the shipment, and make sure you’re taken care of, including exploring replacement or refund options if applicable. Please reach out to us in the Patient Portal and our team will prioritize resolving this for you.
Thank you again for bringing this to our attention. Your feedback helps us continue improving the care and experience our members receive.
My Husband and I just joined and…
My Husband and I just joined and received ours extremely quick! The intake was very simple and they are very professional and on top of things. After looking in to several other options, we are so glad we went thru them. They are quick and make the process simple! I took my first injection today, so I can’t wait to see the results. Highly recommend Jrnys!
10 septembre 2025
Avis spontané
Réponse de JRNYS
We’re thrilled to hear that both you and your husband had a smooth signup, a quick turnaround, and a professional intake process. Making care simple, timely, and supportive is exactly what we aim for and it means a lot to know that it landed well for you.
We’re excited to be part of your wellness journey and can’t wait to see your progress as you continue treatment. If you ever have questions or need anything along the way, our team is always here to help.
Thank you again for the recommendation, we appreciate you both choosing JRNYS!
what a scam .
what a scam .. poor customer service!! and not very ethical either.. Don't invest in these folks!.
7 janvier 2025
Avis spontané
Réponse de JRNYS
We’re truly sorry to hear that your experience didn’t meet expectations. At JRNYS, we take feedback like this seriously and are committed to improving every step of the way.
We want to assure you that transparency and ethical care are at the core of what we do. Our pricing, terms of service, and cancellation policies are clearly outlined from the start, and our team is always here to walk patients through them. We strive to offer some of the most competitive rates —without sacrificing quality care.
That said, we never want you to feel unsupported. If there’s been any miscommunication or unresolved issue, we’d really appreciate the opportunity to make it right. Please contact our Member Experience in the Patient Portal and we’ll do everything we can to help.
I’m getting charge 89 dollars a month…
I’m getting charge 89 dollars a month for nothing I’m not getting prescripción or nothing even if got the prescripción I can’t afore it is way too expdnsive $1110 for a moth Supply
17 avril 2025
Réponse de JRNYS
Thank you for your feedback. We truly understand how frustrating it can feel to be charged without receiving the support or treatment you expected. That’s never the experience we want for our patients. Our goal at JRNYS is to make access to quality weight loss care, including GLP-1 medications, as affordable and transparent as possible.
Please know that our $89 monthly membership fee covers access to your dedicated provider, ongoing clinical support, prescription management, and care coordination. While medication costs can vary, we work hard to offer competitive rates and partner with pharmacies to reduce out-of-pocket expenses wherever possible. In fact, our GLP-1 pricing is often significantly lower than the national average, which can exceed $1,300 per month without insurance.
We’d love the opportunity to make things right. Please reach out to our Member Experience Team in the Patient Portal so we can review your account, clarify any misunderstandings, and explore more affordable options for your care.
I had an amazing experience with JRNY
I had an amazing experience with JRNY, the nurses are super responsive and the medication came in pretty fast. I was also very happy with the results, I was able to lose 4kg in a month using semaglutide.
30 avril 2025
Avis spontané
Réponse de JRNYS
Your story truly inspires us! With the right support and a bit of consistency, amazing things can happen—and dropping 4kg in a month is definitely something to celebrate.
We're proud to be part of your journey and excited to see what’s ahead for you!
Jrnys - Tirzepatide not good !
They are responsive, However; the product (tirzepatide) is not really good product, I don’t lose weight, I used 10mg, 20mg and 10mg again and then I finally loose one kilogram.
25 avril 2025
Avis spontané
Réponse de JRNYS
Thank you for sharing your experience and for acknowledging our responsiveness—we truly value your feedback.
We understand your frustration regarding your weight loss journey. While many patients see significant results with Tirzepatide, individual outcomes can vary greatly. Weight loss is influenced by numerous factors beyond medication, including dietary habits, physical activity levels, sleep quality, stress management, hydration, and even genetics or underlying medical conditions.
Our team is here to support you holistically, and we encourage you to check in with the medical team to evaluate your full health profile and determine the most effective and personalized path forward. Your well-being and success remain our top priorities.
Thank you again for being part of the JRNYS community.
Réponse de JRNYS
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that the product is working well for you. Our goal is to provide not only effective treatment options but also timely, compassionate support every step of the way.
If you ever have questions or need anything in the future, we’re here for you. Thanks for being a valued part of the JRNYS community!
Réponse de JRNYS
No problems at all? That’s music to our ears! Thanks for the love — we’re always here when you need us.
Meds delivered on time
Meds delivered on time. Professionalism.
The only issue that I have is that my medication is always few units about 20-50 units for last dose each month
21 avril 2025
Réponse de JRNYS
Thanks so much for your feedback—we’re glad to hear your meds are arriving on time and that you've had a professional experience with our team!
We're sorry to hear about the issue with the last dose running short. Please reach out to us directly through the patient portal so we can make it right and ensure you receive the full amount moving forward. We're here to help!
I want to unsubscribe the service
I want to unsubscribe the service. Please do not take any more money out o my account. I am receiving medication through my doctor
18 avril 2025
Réponse de JRNYS
Although we are sad to see you go, we completely understand your arrangement with your primary care provider and are here to support you.
To complete your cancellation, please send a request through your JRNYS patient portal. Once we receive it, we’ll promptly process it and make sure no further charges are made to your account.
Clunky communication at first but all good now
It seemed like the support agents at JRNYS went on the same page at first, but haven’t had any issues since the first week so I’ll say - it’s good!
19 avril 2025
Réponse de JRNYS
Thank you for your honest feedback and for giving us the opportunity to improve. We’re glad to hear that things have been running smoothly since the first week!
Your experience is important to us, and we’re always working to make sure our team stays aligned and provides the best support possible. If you ever need anything, we're just a message away in the Patient Portal. Thanks for being part of JRNYS!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.