State Farm Avis 

We were a customer of State Farm over 30 years. When we had property damage and filed a claim, they basically paid nothing. The rates kept going up and they stopped paying claims. So we changed insurance companies, and when we told them we were changing insurance companies, they dropped us that day to be malicious. This caused us to have a 2 day lapse in coverage on our vehicle, which caused us to have to pay a $200 fine, which could so easily have been avoided had they not been so malicious. I would do business with anyone but State Farm because the rates went through the roof and they stopped paying claims.

I used this company for few years. I parked my car at a gas station for a few minutes. Someone backed in to my car and left. State Farm reported this as it was my fault. I wasn't even driving or anywhere near my car. Bunch of losers. Stop sending me mail...This company sucks.

We had a fire in our home almost 3 years ago. State Farm continues to delay payment and most recently stopped paying our housing rental when they are clearly responsible for the delay. Why provide home insurance if you have no intent on paying - this is fraud. The executive team at State Farm is no where to be found..this the experience you get after being a customer for 40 years!

I am writing to provide feedback regarding my recent experience with the State Farm claim resolution process.

My vehicle was totaled by a State Farm policyholder, and after two months of delay, I was ultimately forced to seek reimbursement through my own insurance provider. This delay was driven by appraisal issues and poor communication. Both my collision center and I repeatedly attempted to get updates, but struggled to receive timely responses.

The process was further complicated by having three separate specialists assigned to my case. Furthermore, when I requested to speak with a manager, I was informed that they declined to speak with me. I found this refusal to escalate the matter unprofessional.

I hope this feedback leads to improvements in the State Farm customer service and claim handling processes.

I'm a 30+ year State Farm customer.  Someone hit my car, very low impact, no injuries.  State Farm determined me not at fault.  Her insurance (Farmers) refused to also pay which forced me to file a claim w/my insurance.  Initial estimate was well within the amount that would keep it from being declared a total loss. 

The autobody shop found additional repairs needed once they took off the bumper.  It was still within the ratio for what should be been still under the total loss value.  I called to speak with the State Farm Claims adjuster and found that they fired all their claims adjusters and now you get to call essentially a fishbowl of "claims representatives", who are poorly trained, can only read from scripts and essentially will not help you.  I've had to go to my local agent just to be able to get SOME information, which has helped but mostly their hands are tied. 

Then, I find out despite telling State Farm MULTIPLE x that I wanted to know in advance if they were going to send an inspector to look at my car, I find out not only did not do that- they claim that an inspection happened on a Sunday when the autobody shop was closed.  The so-called inspection was done by AI, maybe a drone, I don't know.  State Farm won't tell me.  I did get a call from State Farm essentially ORDERING me to go get my things out of my car because they said I would need to sign over my title to them. 

I refused and said I would pick  up my car that they were not getting it.  I try to call this person back at State Farm corporate and they have an AI screener before  you can even try to get to a live human and if you don't answer the questions EXACTLY they way the bot expects, the call is terminated.  They don't respond to emails for days or even longer.  Say they will call and then don't call. 

Then, when they do call without any advance notice, like they think that I don't have a job and can be available at their beck n call.  I am absolutely disgusted with State Farm. 

All these insurance companies need to be busted up.  They no longer care about customer satisfaction.  It would seem CEO/ Pres, Joe Farney has very much lost his way starting as an intern in 1993.   Making $24.5M/year and all the bonuses he gets to find ways to scr3w their customers, they don't give a D@M about their customers, much less long term customers. 

SUE THE HELL OUT OF THEM!!!!  Hey, if someone can get this message to CEO, Mr. Michael Tipsord. 'm.tipsord .....statefarm.com' let  him know he has a VERY ANGRY CUSTOMER!!!!  I refuse to be a doormat just because they think they can bully people without consequences.

Statefarm will lie to not payout. They are not a good neighbor. You will have to sue them for them to pay you. If I told my experience with them it will be 3 pages long. They are scam artist that will do everything in their power to not payout your claim.

We were with State Farm in Reno NV for three and a half years. The local agents (C Phenix) were professional, helpful and responsive. It was definitely a good local office.
However, although the price of the homeowners policy remained reasonable, the prices of our umbrella policy and auto policies rose to the point of being unaffordable. We have not had a claim in our family for ANYTHING for over 45 years of being insured. We have had no accidents, no windshield wiper claims, no homeowners claims, no traffic violations, etc. EVER.

Also, when we did finally cancel and switch to a more affordable company, State Farm mistakenly charged us anyway for one of the policies. They are failing to refund the entire amount.

Underwriting is choosing to try to charge us a prorated fee on this fraudulent charge. They were not supposed to charge our card in the FIRST PLACE because we had canceled the policy exactly on the last day of our term.

There is no excuse for this degree of incompetence.

We will take State Farm to small claims court if necessary to get our money back that is an unauthorized charge on our credit card.

My State Farm adjuster has awarded the man at my auto accident, whom I believe was not insured, lied to my insurance adjuster and he did not provide proof of insurance at the scene, I feel that the man lied to my adjuster and my adjuster made the decision without looking at my photos of an accident with an uninsured person. The accident was at the bottom of the hill on a frozen slope,blocking all lanes blocking all traffic, both directions, I feel the adjuster made a decision, post haste, and didn’t want to change it when she got the facts and left the accident which I wasn’t even there for all my fault, State Farm adjusters have been in trouble before for this yet they still are making up their own facts that absolutely were not even possible. The actual date of this was January 19,2024.

I only gave one star but I would have gave you negative if I could don't trust Michael Church State Farm and Lansing Michigan this place was ready to left me to to die and my son to die and it took the months to call me after the accident and when they found out how bad my my experience was and how hurt I was and I wasn't at fault and then the guy realized oh this woman is so sick when the medical adjuster called me he had tears in his voice I could hear it he felt terrible and he's like we are at fault your insurance company here you have a good policy we are going to take care of you you have my word we are going to take care of you these bills are covered for the rest of your life and you need to sign up for your uninsured motorist no I never heard from that guy again and they did not hold up on that that's all recorded and I wrote them and wrote them and wrote them and then they would be mean me around and say well we're so sorry we want to make up for that well you're going to I went to whistleblower thing I rode to the government I wanted you guys to help me with what you did to me my son lost a testicle I had a broken skull with a catastrophic life-changing and amnesiac brain injury bulging discs my knees got all messed up and I couldn't sleep for a long time after that cuz the pain was so bad and I'm telling you right now Michael Church a State Farm in Lansing Michigan I'm going to make sure they get shut down before they hurt any more families

I have had State Farm literally all my life. Both of my parents were State Farm employees with one in claims and the other retired as my states underwriting superintendant. As my Dad had you pay your own bills I've had their car insurance for 55 years. Several days ago I discovered my insurance draft this month was going to be 500-600 dollars lower and called to find out what the issue was as I wanted to be sure it drafted correctly. It took my agent several days to run it down but I was finally told that State Farm was cancelling my policies effective 04/29/2026. When I questioned why I was told it was for excessive claims. I have had, in the last 3 years, 3 actual accident claims only one of which was at fault and it cost them $1700. There is a lot of road construction in my area and I have had some comprehensive claims, i.e. windshields the only ones of which I turned in were because they created a vision obstruction and violated the law. They are paid over a $1000 per month for this coverage (for years) and and have never had a bit of problem cashing my checks. Whoever is running this company now has turned it into a poor copy of what it used to be. To add insult to injury they never directly notified me they were doing this, it was just a short paragraph on a bill I admittedly don't read unless I make a change as it's paid by bank draft. Use them at your own risk but don't expect any loyalty from them as your tenure as their insured means nothing.

It has been close to couple of weeks since I had to file claim with this company and there is very little progress. The case is as simple of a blind folded slam dunk as it can be and the adjuster is behaving as if flushing a toilet is like a rocket science. I'm not asking them for a penny for property damage like damage to furniture, equipment, clothing etc. nor is there any bodily injury. Just want them to cover a basic water leak. Their communication is unacceptably poor and the claim handling is pathetic at the very best when I'm paying them 10k+ annually in premiums for last 15+ years. Just don't know if I can depend on them anymore and really worried about a more serious situation if and when that happens!

Review Title: ⚠️ Safety Compromised for Cost - 2025 GMC ADAS Windshield Claim Rating: 1 Star

Review: Think very hard before purchasing insurance from this office. No one in Kelly Cannon's office provided any meaningful assistance with a claim that directly impacts the federally mandated safety system on my vehicle.

The Facts: I have been a State Farm customer for over 20 years with Auto and Homeowners insurance and zero prior claims. I own a new 2025 GMC Denali Ultimate equipped with the Advanced Drivers Assistance System (ADAS).

The Issue: State Farm used Safelite to replace my windshield with non-OEM (aftermarket) glass. This decision was made despite the vehicle manufacturer, GMC, issuing a Position Statement (Feb 2025) that clearly advises against aftermarket glass for ADAS-equipped vehicles due to safety risks.

When I raised this critical safety concern, I was told the use of non-OEM parts was allowed by policy. In short: State Farm chose to save a small amount of money rather than ensure my vehicle was restored to its pre-loss safety condition.

I was promised a follow-up call from the agent, Kelly Cannon, to address this safety risk, but I never received one.

If you drive a modern vehicle with safety sensors, be aware that this agency may not prioritize your safety over their bottom line. I have cancelled my policy and moved to USAA.

Brittany at Caleb Cyprian State Farm. Very professional, knowledgeable excellent customer service skill .I will recommend her and her co-worker's
to friends and family.

I’ve been with State Farm for a year, and I’m increasingly frustrated by how my car insurance premium keeps rising month after month, despite having a clean driving record and no claims. I originally chose State Farm for their reputation and competitive pricing, but lately, the increases feel arbitrary and unjustified.

I’ve reached out for explanations but have only received vague answers about market conditions. Loyalty and safe driving don’t seem to count for much anymore. I'm seriously considering switching providers unless something changes.

Had renter’s insurance for two years and the one time I needed it (water damage ruined my stuff), they gave me the runaround and denied my claim. Said it was some “maintenance issue” not covered. I’m out over $800 in damages. What was I even paying for all this time?? Total joke.

Had renter’s insurance for two years and the one time I needed it (water damage ruined my stuff), they gave me the runaround and denied my claim. Said it was some “maintenance issue” not covered. I’m out over $800 in damages. What was I even paying for all this time?? Total joke.

They’re quick to take my money but slow to pay out claims. Rates keep going up for no reason, and customer service treats me like an afterthought. Definitely not feeling like a "good neighbor."

They lie , I had State Farm for about 8 years and always has been a great choice until I insure my 1982 Toyota truck , they told me $42 p month and then jumped to $159 and then more than $200.×× , that amount for old car?? Clean Record for years 4 cars and 3 properties , no claims for years , this is ridiculous.

Do not use state farm - my claim experience has been horrible so far. I am being shorted about 1500.00 dollars for the repair to my car!

Like a bad neighbor state farm is there!

I had a car accident that was deemed as total loss.
Not only did State Farm made me the runaround but in the end the settlement was for an amount that made me lose more than $6,000 in the purchase of a replacement car similar to what I had. With State Farm you lose big. Don't insure your car with them.