JustFund Avis 

35
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I would not recommend Just Fund based on my experience. Their fees are extremely expensive compared with the service provided, and the billing process has been frustrating and unclear. Invoices h... Voir plus

Noté 5 sur 5 étoiles

I literally wouldn’t have been able to settle my divorce proceedings without TrustFund. I was able to work with my lawyer in a less-stressful environment, which meant I could put all my energy into ge... Voir plus

Noté 5 sur 5 étoiles

JustFund helped me access the funds I needed for my legal costs during separation. After years out of the workforce raising my children and running our family business, I couldn’t have afforded repr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Team at JustFund were amazing! At a time when I was struggling, emotionally & financially, Andy & his Team offered me a solution that would ease my financial worries & let me concentrate on prepar... Voir plus

À propos de l'entreprise

  1. Société financière non banquière
  2. Institution financière

Écrit par l'entreprise

JustFund provides fair, flexible finance to transform the way people access and pay for legal advice.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

35 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

Tous les avis

(35)

11 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Support for women living in and through violence and coercive control .

The empathy and options offered but also the multi faceted team that worked alongside the legal team and lawyers . The ongoing transparency and being able to speak to someone personally at times of worry instead talking with my lawyer about costs with a time charge the explanation from the team was not charged at a legal rate invaluable and efficient and supportive communication . During aggressive domestic violence and financial coercive control this reassurance is key and vital in stabilising and victims better understanding of their options and allowing time for healing and getting affairs in order with limited ongoing detriment to self .

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

The Team at JustFund were amazing

The Team at JustFund were amazing! At a time when I was struggling, emotionally & financially, Andy & his Team offered me a solution that would ease my financial worries & let me concentrate on preparing for my legal case. I was impressed with the level of Communication from Justfunds too, as emails, and phone calls were answered or returned promptly, with respect, & honesty. I couldn't have got through my complicated Divorce without their Financial help.

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Just Fund v Plenti Finance

A divorce is never a great time for anyone and you are hardly at your best in getting documents together that show financial capacity. The people at Just Fund were understanding and accepting and you felt like everyone had gone through a divorce themselves. With supportive discussions we jointly got to a position where I could borrow funds to see my divorce through. Much better than my interactions with Plenti finance which treated me just like the banks.

9 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great service!

Great service!

Very easy to use. Gave me peace of mind I was able to afford a good lawyer.

14 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Uncompassionate rip off merchants.

This company is a massive rip off taking advantage of people who are somewhat desperate then abandoning them while they still have need of assistance.
If you have an alternative use that instead, even a credit card would be more economical.
But if you do use them be aware of the exorbitant hidden fees e.g. they charge over $1,000 to put a caveat on your property which, for reference, will cost about $200 with a conveyancer.
Also be careful about when they will demand repayment - my matter was not finalised but because I got a small partial settlement on sale of the property they insisted on being repaid from that and then refused to keep the loan facility open meaning I had to pay the prior and ongoing legal fees from the meagre partial settlement rather than using it to get on with my life which was its intended purpose.
Absolutely soul-less rip off merchants. Would never use again and do not recommend if you have an alternative.

17 août 2024
Avis spontané
Logo de JustFund

Réponse de JustFund

Dear James,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction with your experience. Your concerns are important to us, and we want to address them.

The placement of a caveat on a property is often a necessary measure having regard to the flexible nature of our funding solution. Unlike an AMEX or other credit cards, clients are able to draw on funding as required and JustFund is only repaid from the proceeds that a client receives from an interim (in your case) or final property settlement. Nothing is required to be paid out-of-pocket until then.

Regarding the cost of caveats, we engage an external law firm to manage the lodging and removal of caveats on our behalf. We pass the direct cost on to clients and we do not add any margin for ourselves. However, we are reviewing their fees in the hope we can bring this more in line with the price you have paid elsewhere. Thank you for sharing your previous experience.

When you applied for the loan, we endeavored to be transparent about our processes and fees. We sent you an email detailing our process, including a document titled "Representative Fees & Charges" which outlines the Security Lodgment Fee for registering a caveat. We regret that our communication did not meet your expectations and that you felt the caveat costs were not made clear. It’s never our intention to cause frustration or inconvenience to our clients, and we apologise for any distress this may have caused.

Our Funding Agreement makes it clear that any interim property settlement or distribution received must be first applied towards repayment of your outstanding account with JustFund. We attempted to obtain approval from our approval committee for an exception in your case. However, this was unfortunately not successful as the interim distribution you were receiving was significant and materially reduced the total asset pool upon which your funding was secured.

If you have any further questions or need additional clarification, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to address any concerns.

Thank you for considering our perspective.

Kind regards,
The JustFund Team

Noté 5 sur 5 étoiles

Great service

Great service, staff available after hours. Provided me with funding when I needed it the most. Very happy to recommend to others.

10 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Best care

Quality team solving important problems. Wonderful service!

29 novembre 2022
Avis spontané

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