Reilly poor customer service provided by Just Hyundai’s Service Department in Preston I dropped my car off to Just Hyundai Preston the night before for it’s first annual service, I was told i... Voir plus
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Lisez les avis des autres
I recently part-exchanged my car with Just Motor Group Keighley. The transaction was handled very professionally by Kyle. He kept me in touch throughout the process which was very reassuring. Must say... Voir plus
Could not recommend more! After wanting a new car and finding the Hyundai i20 I visited Hyundai Preston, where the experience was 10/10 from start to finish. Mark was absolutely fantastic wi... Voir plus
Preston branch If you don’t want to be gaslighted, especially as a woman, avoid this dealership. Awful sales and servicing. No apology for hating the car you have just bought because it isn’t fit fo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We supply and Service Motor Vehicles to both Private and Commercial customers dealing with Motability, Fleet and individual purchases of New and Used Cars and Vans.
Coordonnées de contact
Royaume-Uni
- justmotorgroup.co.uk
3,3
Moyen
42 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Booked a test drive at Just Citroen…
Booked a test drive at Just Citroen garage BD20 for today. Arrived on time, was told at reception salesperson engaged with another customer asked to take a seat and they would tell him when free. Could hear salesperson had finished after 10 mins and heard him say he was going upstairs. After 20mins fed up of waiting got up to go,. told a salesperson fed up of waiting he said nobody told him i was waiting.
Eventually looked at the car, (which was marked Demonstrator) and given keys to start up. Queried price on windscreen as was more then advertised price. Asked if could now have a test drive which i booked in for. Sales person went to check with manager!
Salesperson came back, advised price on windscreen was wrong and WAIT FOR IT No
I couldnt have a test drive as there was supposedly a fault with the car though they couldnt tell me what it was.There was no fault with the car when i started it, why was it marked demonstrator and why did they not ring to tell me i could not have a test drive. Hate to think what the service would have been if i had actually bought the car. Certainly wont be going back.
11 juin 2021
Avis spontané
Réponse de Justmotorgroup
Thank you for your review. I am sorry that on this occasion, we appear to have fallen short on our usual high level of customer service. I am unsure why the Demonstrator you viewed was unavailable for test drive but can assure you, it will have without doubt, been a genuine reason as we have no reason to not provide test drives. From time to time, a test drive may occur where somebody has caught a tyre rendering it dangerous until repaired or on occasion a Safety Recall is announced meaning we cannot release a car or drive it until rectified. (This happens with all manufacturers as safety is the highest priority.) However, I am disappointed to learn that you were not made aware of the reason. In terms of the screen price, we monitor our prices daily to ensure that we remain competitive in the marketplace. Some times these prices go up, other times they come down. I assume that on this occasion, the price has been changed on the internet before the team have had chance to change it in the car. I do hope you managed to source a vehicle that was satisfactory and hope that your experience hasn't put you off giving us the opportunity to look after you again in the future now that I have provided some reasoning. Thanks Again
Disgraceful car dealership
Disgraceful car dealership. On three separate occasions they have tried to mislead, deceive or offer just incredibly bad and rude service
21 mai 2021
Avis spontané
Réponse de Justmotorgroup
Mr Fisher, Thank you for your review. Unfortunately, I have searched our system and cannot find any trace of you or any previous enquiry. I am therefore unsure if you have reviewed the correct business? If you have, I have no idea whether your enquiry was as a result of a Sales experience or an Aftersales Experience. Your review certainly doesn't sound like us as we are an independent privately run business that prides ourselves on enjoying a lot of repeat custom. We certainly don't mislead or deceive people and are currently enjoying a score of 97% 'Would Recommend' on Judge Survey for the sale of our Used vehicles and 100% would recommend on Citroens internal platform for the sale of New Cars. Nevertheless, if it was our business that you enquired with previously, I apologies that you feel this way but can remain absolutely confident that your comments are incorrect as that isn't the way that we do business. Thank you again. If you do wish to reach out discuss your concerns further, please feel free to email me. richard.gibson@justmotorgroup.co.uk
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