Just getting the service and product as advertised is a thrill . It's become the norm to have something go wrong along the way, be it service, a hassle to make payment or even getting the product, as... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My order was shipped & received super quick which I was very impressed with Unfortunately they sent the wrong product but their customer service in sorting I was impressed with. I would order again... Voir plus
L'entreprise a répondu
Well packaged with tracking i was able to track all the way from new york to here in the UK. Beautiful perfume exactly what i ordered. Can't be happier saved about £100!!! Thank you thank you !!😍🥰😘... Voir plus
L'entreprise a répondu
while the ordering process is simple, the information about delivery is deceptive. Customer Service is also not helpful about my delivery. what went wrong? dispatch email arrived quickly after the o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We endeavour to deliver the most iconic perfume brands coupled with unmatched customer service so that you receive the best shopping experience. Discover thousands of designer fragrances from around the world and indulge with Just Perfume.
Coordonnées de contact
Kittyhawk Drive, 4032, Brisbane, Australie
- 1300 729 232
- hello@rawbeautygroup.com.au
- justperfume.com.au
3,4
Moyen
50 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Took 12 days to just process my order…
Took 12 days to just process my order before I received a shipping notification. For one perfume bottle for domestic shipping.
16 décembre 2025
Avis spontané
Well packaged with tracking i was able…
Well packaged with tracking i was able to track all the way from new york to here in the UK. Beautiful perfume exactly what i ordered. Can't be happier saved about £100!!! Thank you thank you !!😍🥰😘
20 février 2025
Avis spontané
Réponse : Just Perfume
Thank you for your kind words, and hope you enjoy your fragrance and that we see you again soon
NOT IN AUSTRALIA.
I ordered from this company thinking it was an Australian based company. The are deceitful. They say the FACs say they are in Australia not true😡they may have their web domain as Australian but it would be interesting to see how many Australian purchasers get their parcels from Australia.
I bought this as a present for my husband, if I knew it was going to take 10 days I would have driven to Chemist Warehouse paid slightly more but have it in time
I tried to send a message on contact us to find out where my order is, but it was unable to be sent, try again later.
Not quite a scam company but not far from it.
27 août 2024
Avis spontané
Réponse : Just Perfume
Hi Sheena...Thanks for your message, we are based in QLD not that far from you. We do state in our FAQs very clearly that we send items directly to customers from either our US-based supplier or from our QLD warehouse. We only received your order on the 27th of August and our US supplier dispatched it on the 29th and is currently in transit to you. Please let us know using our Contact Us page on our website https://justperfume.com.au/contact/ if you haven't received your tracking and we will be more than happy to assist. Please check your spam folder as tracking can sometimes fall into that folder. We appreciate your business and hope this message makes things clearer for you as we are not a scam website and our 13 years in business with over 25k happy customers will attest.
poor customer service
while the ordering process is simple, the information about delivery is deceptive. Customer Service is also not helpful about my delivery. what went wrong? dispatch email arrived quickly after the order is placed. however, the actual dispatched did not happen until 10 days later.
during that time Customer Service could not tell me what is happening with my order.
there are many other supplies that are reliable and as inexpensive.
25 juin 2024
Avis spontané
Réponse : Just Perfume
Thank you for your feedback. We apologise that we didn't get things right on this occasion. We always try our best, but sometimes, we know we can always do better. We take all feedback seriously and try and learn from it.
Doesnt say it is coming from US and is…
Doesnt say it is coming from US and is shown as .com.au website. To make it even worse took a few days to ship. Order will miss my wifes birthday now.
5 juin 2024
Avis spontané
Réponse : Just Perfume
Thanks for the feedback. We disclose that your item may come from our US supplier in our FAQ section and on checkout. It also gives you an approximate delivery time to avoid disappointment if you need the item on a certain date. As for our domain. We are based in QLD and, therefore, use our .com.au domain
WELL OVERPRICED
I ordered 2 x Versace Pour Homme deodorant sticks. They charged me $98.95 per item and was and is overpriced. Their website said $47.66au at the time and has since changed. On their website it is a whoping $110.53 which is on mydeal website and sold under Raw Beauty Group which is same company. I emailed them with complaint and they said we will give you 20% discount as Goodwill Gesture and would not budge any further. Well I will be returning items for full refund and I wonder if I will get it or when I will get it? I have recently purchase 4 identical items from mylayby website and they were $60 each including delivery. So they know this and not even interested in matching or even offer to match. Stay away is all I can say they are a rip-off. Now he says prices fluctuate in just like any market place. Cannot stop laughing as his price has definitely fluctuated like 115% in 2 days. As I have said definitely look around as anyone can do much better than this rip-off business.
2 mars 2024
Avis spontané
Réponse : Just Perfume
Customer was unable to provide evidence of incorrect pricing otherwise we would have honoured that price. The discount was offered as a good will gesture and customer was upset we didn't offer a higher one which he suggested. Like any business, prices fluctuate, especially on marketplaces where costs can be higher.
We look forward to resolving the customer issue by refunding in full in accordance with our refund policy on our website. We are happy the customer has been able to source the product else where to their satisfaction as customer satisfaction is always our highest priority.
My order was shipped & received super…
My order was shipped & received super quick which I was very impressed with
Unfortunately they sent the wrong product but their customer service in sorting I was impressed with.
I would order again as mistakes do happen it's how they are rectified that is important
29 janvier 2024
Réponse : Just Perfume
Thank you for your review Linsey, we apologise for the issue with your order, but happy we were able to find a workable solution and we hope to see you again. We appreciate your business.
They are very helpfull If we need any…
They are very helpfull If we need any assistance.Any issue easy to approach
22 janvier 2024
Réponse : Just Perfume
Thank you for your feedback and we hope you enjoy your product and we appreciate your business.
Réponse : Just Perfume
Thank you for your review, Fololina. We are glad we were able to help you find your favourite fragrance. We appreciate your business and hope to see you again soon.
My order sat there for 9 days ? Never got picked up
My order sat there for 9 days, didn't get collected by the courier. I had to chase them to find out what was going on, I only got terse disinterested half answers, then they tell me my orders cancelled and they will refund my money at some time in the future ? WTH ?
So far they still haven't refunded anything ?
I suspect they are scammers.
1 février 2024
Avis spontané
Réponse : Just Perfume
Custome given full explanation of what happened and refund was issued by us immediately. Any delay to the customer receiving the refund is the responsibility of the source of their original payment and their processing timeframes. We always answered every enquiry with the information provided from our supplier and courier company. Unfortunately despite best efforts the order had to be cancelled In this instance.
Réponse : Just Perfume
Thanks for your feedback Jack, enjoy your product and thank you for your business.
Réponse : Just Perfume
Thanks for your feedback, Lesley; enjoy your product and thank you for your business.
Réponse : Just Perfume
Thanks for your review and your business Janice, We hope you enjoy your purchase and we see you again soon.
Réponse : Just Perfume
Thanks for your review and your business, Francesca. We hope you enjoy your purchase, and we see you again soon.
Fast delivery
22 janvier 2024
Réponse : Just Perfume
Thanks for your review, David, we hope to see you again soon, and we very much appreciate your business.
Réponse : Just Perfume
Thank you for the review, Lesley. We very much appreciate your business and hope to see you again soon.
Réponse : Just Perfume
Thank you for the review Tania, we appreciate your business and hope to see you again soon.
Honest!!
Honest!!! I accidentally ordered twice, they notified me saying others had done the same might be a problem, cancelled 2nd order & refunded monies IMMEDIATELY!!! Great service & parcel arrived wrap & in perfect condition..
HIGHLY RECOMMEND 👍
19 janvier 2024
Réponse : Just Perfume
Thank you for the review Gayor and your kind understanding, we appreciate your business and hope to see you again soon.
Great service thank you
22 décembre 2023
Réponse : Just Perfume
Thanks for the feedback, Chrystina, we appreciate your purchase and hope to see you again soon.
Réponse : Just Perfume
Hi, Debi; thanks for the review, and we are glad you're happy with the product and service; enjoy your purchase and see you again soon; we appreciate your business.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.