Just Tyres - Cambridge Avis 161

I bought a tyre online, which when I went to my local Just Tyres to have it fitted I was told it was not suitable for my vehicle. They offered me another tyre, which they said that they would do for the same price giving me the impression that I was getting the same quality tyre that I had originally purchased. When I later checked online I found that this tyre was a cheaper and inferior tyre than I had originally purchased. I have used Just Tyres before and was happy with the service that I received, but now I feel that I have been cheated and deceived.

Staff are nice but the logistic department is disappointing as wrong tyre delivered so need to do again.

What a waste of time. Dropped car off at the appointment time having paid for two new tyres and wheel alignment. They were just finishing off the car before and said it would be ready between 45-60 minutes. Returned after an hour nothing car hadn’t moved ! Two walking ins had been given priority - no sign of anyone in charge just two lads messing around in the tyre bay - taken 5 days to get my money back. Don’t bother with this shambles.

Great workmanship and attention to detail

The price was good and the fitter did a good job

The two members of staff were very helpful, considerate and friendly

I ordered 5 premium tyres for my motorhome, due to the 80psi they needed high pressure valves. I contacted the Cambridge branch several days before the booking and was told if I ordered the tyres they would get the valves.

On the day of fitting I rang the branch, valves not in would I book in again in five days time which I did.. I went in person the following day to ensure the valves would be in and was told they would be ordered ready for fitting 4 days later

On the day of fitting I called them again and was told the manager had ordered them and they are not in - a phone call later and it was found the manager had not ordered them, they had no idea when they would be in or when they could fit the tyres

I contacted the main office and have requested a refund as I needed a reliable company who would fit them. I actually chose this company over Black Circles so have learned my lesson

The people in the head office were very helpful and quite understood why I wanted a refund, the txt arrived as promised confirming the refund, if only the fitting station was as efficient

I was going to oder 4 new tyres for my car as well but will obviously go else where now

Great attitude, even at the end of the day. Did the job quickly and well. Will definitely return if they are needed again.

The mechanics were decent, quick and polite - I appreciated their help. The front office could do with a bit of a tidy / clean - first impressions count.

Terrific service. Friendly guy. overall perfect.

Booking was really easy, the tyres were good value compared to other retailers, the people fitting them were friendly and helpful and I didn't have to wait long.

Appalling. I recently bought two front tyres at the Just Tyres Cambridge branch, and the experience was deeply disappointing from start to finish.
The staff were unfriendly and seemed reluctant to do the work; they left me alone in a grubby reception area for 15 minutes while one disappeared—presumably to eat lunch. The service bay was tiny, and when another customer arrived after me, the two employees prioritised them, blocking my car in and removing all four wheels from the new arrival. This delayed my job by 30 minutes while they finished.
The facilities were filthy—the toilet had faeces in the sink, with no handle to access it or the actual toilet cubicle.

When I finally got my car back, the heating was blasting at 26°C, making the interior uncomfortably hot, suggesting someone had sat in it with the engine running and heat on full. Worryingly, my fuel gauge showed a noticeable drop—the low fuel light came on despite having 121 miles left in the tank when I arrived.

Today, driving further for the first time, a warning light revealed the new front tyres were over-inflated (one at 39 PSI, the other 37 PSI; should be 33 PSI). The rear tyres weren’t checked at all—one at just 25 PSI, the other 29 PSI. Overall, poor service, hygiene issues, and substandard work that put me at risk driving my car on the motorway today.

Very pleased, prompt service and good price.

Great Price
Great Service
Great Staff
Maybe could have been a bit quicker?
But better the job is done correctly taking a little more time, than rushed and things missed!
Thank You!!

Friendly staff, quick service. Both rear tyres replaced in half hour and same day service with the tyres that I wanted

Very friendly staff.

The 2 staff were great, hardworking and warned me that they were running late and my appointment time would overrun. It took 2 hours instead of 30mins.
They hadn't had a break but carried on regardless.
The new tyres look good.

When having tyres replaced in the past, I've had some dreadful experiences and been in some pretty grim locations. However, Just Tyres were great, started work immediately at the agreed time, were polite and helpful and appear to have done a good job. Combined with a wide tyre selection and competitive pricing, I highly recommend.

Great Customer Service, all works carried out professionally, without any issues.
Thank you.