I applied for a letted property I specifically stated on the online form that I couldn’t attend on Friday for viewing before 12:30pm due to work. 5 days prior to the viewing I received an appointment... Voir plus
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Lisez les avis des autres
Megan Cunningham was lovely, friendly, polite and very efficient. She contacted the landlord or our behalf regarding questions we had and we got a reply very quickly.
L'entreprise a répondu
All the team great to deal with, prompt, helpful and good communication. Megan was polite and helpful hosting the viewing. Would recommend!
L'entreprise a répondu
Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England
Coordonnées de contact
Old Elvet 7, DH1 3HL, Durham, Royaume-Uni
- jww.co.uk
4,6
Excellent
203 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Professional, Efficient and Friendly
Finding a new property can sometimes be a little daunting but Julie from Woods and the rest of the team were very supportive.
Were able to view the house in a timely manner and professional hosts when doing so.
Efficient with communication and very knowledgeable.
Would recommend.
Thank you
14 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you for your wonderful review! We're thrilled to hear that Julie and the team were able to support you through the process of finding a new property. It's great to know that you found our communication efficient and our team knowledgeable. We appreciate your recommendation and are committed to continuing to provide excellent service. Thank you for choosing JW Wood!
All of the staff have been very helpful, knowledgeable and professional.
All of the staff have been very friendly and professional throughout the process of selling and buying. It’s twenty five years since we bought our home so didn’t have a clue but feel very supported by the team from Consett branch. Would highly recommend.
16 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team at the Consett branch could support you throughout your home selling and buying journey, especially after 25 years. Our staff takes great pride in providing friendly and professional service, and your kind words affirm that we're on the right track. We truly appreciate your recommendation and look forward to assisting you, your friends, or family in the future.
Friendly, prompt service
The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.
1 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!
Fantastic
Fabtastic, knowledgeable staff, very keen to support. Communication was great.
11 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our knowledgeable staff and that their support and communication met your expectations.
Most helpful friendly and professional
As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier
11 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!
Julie Prendergast of woods agents has…
Julie Prendergast of woods agents has been so helpful and patient with the sale of home in Durham. Can’t sing her praises enough.
11 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you for taking the time to share your positive experience with Julie Prendergast! We're delighted to hear that her helpfulness and patience made the sale of your home in Durham smoother. Julie truly exemplifies our commitment to outstanding service, and your praise means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations on the successful sale, and thank you for choosing JW Wood!
All of JW Wood's representatives whom…
All of JW Wood's representatives whom we have had the pleasure to meet or speak to have been extremely welcoming and professional. All processes have been explained thoroughly and any changes in circumstances have been relayed immediately. I would recommend JW Wood for any property services, whether buying or selling, a great thank you to Julie Prendergast our property consultant who is still supporting us on our transition.
4 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you so much for your wonderful review and recommendation! We're thrilled to hear that you've had such a positive experience with our team at JW Wood. It's great to know that our welcoming and professional service, along with thorough explanations and prompt communication, have met your expectations. We're especially pleased that Julie Prendergast has provided ongoing support during your transition. Your feedback means a lot to us, and we're here to assist you every step of the way. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing JW Wood for your property needs!
Brilliant service
Brilliant service , I am unsure of the process of selling/buying a house but Vicky has been fantastic on guiding me through this and keeping me informed.
Definitely recommend
3 octobre 2024
Avis spontané
Réponse de JW Wood
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot.
We are thrilled to hear that Vicky was able to guide you smoothly through the process of buying/selling your home and keep you well-informed every step of the way.
Your kind words and recommendation mean the world to us!
Superb!!
We were looking for a house and Martyn the manager of Bishop Auckland branch couldn’t do enough to help us! Told us of a property new to the market, when I looked at pics I thought not for us but we viewed anyway, blown away was an understatement! It was like he saw my dream! He was friendly efficient and always there on the other end of the phone to sort the purchase quickly! Thank you so much to you and your team excellent service!
27 septembre 2024
Avis spontané
Réponse de JW Wood
What a wonderful review thank you! Martyn was delighted to receive your very personal review and passes on his sincere thanks for sharing your feedback.
Handling my sale and purchase
Handling my sale and purchase, excellent service and Denise is very professional and responsive. Fingers crossed for a safe conveyance!
27 septembre 2024
Avis spontané
Réponse de JW Wood
Many thanks for the 5 star review. Our Consett team will be delighted that you were happy with their service.
2nd sale using JW Wood
2nd sale using JW Wood, and again giving us a very quick sale, excellent sales team work. Big thanks to Gary, Sandrine and Amanda from the after sales team for being very professional and friendly. Good communication throughout. Highly recommended!
9 septembre 2024
Réponse de JW Wood
Thank you so much for taking the time to leave us this amazing review. We are thrilled to hear that you had a positive experience with our service for the second time.
Your appreciation for our team, especially Gary, Sandrine, and Amanda, is very encouraging. We strive to provide professional and friendly service to all our clients and are overjoyed to hear that we hit the mark with you.
We are also glad to know that you found our communication throughout the process to be up to the mark. We believe in keeping our clients informed and engaged at every step.
Thank you once again for your kind words and for highly recommending us. We look forward to serving you again in the future.
Perfect.... professional, welcoming and make you relax
I can't thank JW Wood enough... so helpful and guided me through the whole process, especially as first time buyer...
As so they they are very friendly and happy to help
Highly recommended
21 août 2024
Réponse de JW Wood
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our service helpful and supportive, especially as a first-time buyer.
At JW Wood, we understand that buying a home for the first time can be a daunting process, and we aim to make it as smooth and straightforward as possible. We are glad to know that our team was able to guide you through each step.
Your kind words about our friendly team mean a lot to us. We strive to maintain a supportive and happy environment for our clients, and your feedback is a testament to our efforts.
Thank you for your high recommendation. We hope to have the opportunity to assist you again in the future.
Réponse de JW Wood
Many thanks for taking the time to leave a 5 star review. All the best for the future.
Just absolutely phenomenal service from…
Just absolutely phenomenal service from all the staff from start to finish, thank you for all your help and support
10 mai 2024
Réponse de JW Wood
Thank you so much for your kind words! We're thrilled to hear that you had a phenomenal experience with our team from start to finish. Your appreciation means the world to us, and we're delighted that we could provide the help and support you needed. If you ever require assistance again in the future, don't hesitate to reach out. Thanks once more for choosing us and for taking the time to share your positive experience!
First class
Swapped to woods after a very slow start with another company, the most professional friendly fast service from start to finish, above and beyond wouldnt use anyone else in future-
Bishop auckland dream team- biggest thank you to amanda, elizabeth and martin for all you help ensuring a smooth stress free sale 😀
8 juillet 2024
Réponse de JW Wood
Many thanks for leaving a fantastic review. Our team will be delighted to read your comments
We have never sold a property before…
We have never sold a property before and had lots of questions about how it works. The staff were so patient with us and helped us every step of the way.
19 août 2024
Réponse de JW Wood
Thank you so much for your kind words and for taking the time to share your experience on Trustpilot. We understand that selling a property for the first time can be a daunting process, and we're thrilled to hear that our staff were able to provide the patience and support you needed throughout every step of the way.
Your satisfaction is our top priority, and it's wonderful to know that we were able to assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Job done
After trying to sell our home with a handful of local and national estate agents who wooed us with big valuations and promises of keen buyers in our area, we've had a great experience of selling with JW Wood in a challenging market. Julie, Jonathan and the team couldn't have been more helpful with their advice, even long before we switched to Woods, and now they're being equally proactive to help us with our next move. We will definitely use JWW when moving again in future (hopefully a long time off!) and we'll save ourselves a lot of headache by starting with them next time!
19 août 2024
Réponse de JW Wood
Thank you so much for your detailed and glowing review! We're thrilled to hear about your positive experience with JW Wood, especially in a challenging market. Julie, Jonathan, and the entire team are dedicated to providing exceptional service, and it's wonderful to know their advice and proactive approach made a difference for you.
We're honored to have earned your trust and future business. Should you need any assistance with your next move—or anything else in the meantime—please don't hesitate to reach out. We look forward to helping you again (hopefully not too soon, as you mentioned)!
A huge thank you all at JW Wood
A huge thank you all at JW Wood, Durham for selling my house. I definitely recommend JW Woods as an Estate Agent for selling property. They kept me informed and up to date at every stage. Thanks so much for all your help!
2 août 2024
Réponse de JW Wood
Thank you so much for your kind words and for recommending JW Wood! We're delighted to hear that you had a positive experience with our team in Durham. Keeping our clients informed and up to date at every stage is a top priority for us, and we're glad to know we could assist you effectively throughout the selling process.
If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. Thanks again for choosing JW Wood!
AVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID. They were dishonest and were not presenting our interests as the sellers and promoted and protected the buyer. The overall service verged on negligence and they were in violation of three of the codes of conduct that they are signatory to, and we thought about taking them to the property Ombudsman but we decided our time is too valuable to spend on them. The Durham office knew that we were so disappointed and so shocked, of how things transpired including the managing director, but not a single person picked up the phone to talk to us.
They deserve 0 stars in reality. They in fact give a bad name to real estate agents. It took us that long to digest how badly they managed the whole process over an 11 months period, and only now we feel we can put a review that reflects their unprofessionalism, dishonesty and the favoring of the buyer, while representing us and the sale of our house.
9 mai 2024
Avis spontané
Avoid
Avoid, going through the property ombudsman to address issues with this estate agent, very poor customer service, they genuinely don’t know what they are talking about, clueless at best!
1 mars 2024
Avis spontané
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