Kangarooparking Avis 

I would probably give a zero rating. We have been waiting for 1 hour but there is no news of the car or the driver. They stopped picking up the phone as well after 20 mins. This is awful. Please never book with them.

Update on the review. Got the car after 2.5 hrs. Excuse is traffic. We saw absolutely no traffic on the way back. Terrible experience

Awful service. Phoned once got my bags and was told 20mins which is standard.

Made my way to the car park.

Twenty mins was untrue. When called they said they would call me back they didn't.

Called again and told an hour away.
Could not explain why. Panicked and hung up me

Stiĺl waiting for my car..

Update, they refuse to engage, give answers and just hang up when you say you don't believe them

1hr 20 mins waiting still no car.

Final update 1 hr 50mins I have a car.

The driver only picked it up to deliver it to me 25mins ago.

In short they lie. Trip computer on the car told me it had only been going for 27 mins when it got in it

They were late by an hour on arrival so in the end I had to leave my key on the wheel for them to collect. Then arrived 1hr 40mins after I initially messaged them to say I’d arrived home. V frustrating and the most annoying part was the lack of communication. Kept telling me they were just 15 mins away.

Absolutely shocking! Please don't use them. I paid the additional cancellation fee of £1.99. I cancelled within the correct time frame in April. I still have not received a promised acknowledged refund. I am shocked after reading the other appalling reviews that Heathruw allows them to operate within the airport parking umbrella. I will be taking this further. It is simply theft.

Do not use Kangaroo parking. They are awful. Unfortunately I booked using another company name which is operated by them. The level of customer service is as bad as I've experienced. They keep you waiting and rude when you ask where they are? Over 45 minutes isn't acceptable for a meet and great.

Reading reviews after I experienced issues with them, a similar pattern appears. I haven't a clue where our car was parked, but what I do know is they disconnected the dashcam so it couldn't be reviewed.

My advice, pay the extra for a better piece of mind and avoid these jokers.

Never again.

AVOID them at all costs. The state of my car when I returned to collect was disgusting. They had the liberty to drink and smoke weed and vape in my car. I found cans of bear and a vape and it stank. I emailed with a complaint and pictures, but they have not responded.

I would never choose to have dealings with Kangaroo Parking because of their poor office practices. I don’t know how they received my email address, but for several months they have been plaguing me with emails offering ‘Great Savings’ or ‘Save £££’ or ‘20% off’ or the like. All my attempts at stopping the emails have been unsuccessful. Emailing Kangaroo results in a reply saying, “Your ticket has been closed. We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.” If I do reply it results in another identical response.
If a business cannot even answer an email in a courteous and intelligent way I would certainly never trust them to take care of my car. Meanwhile their emails every three days will be filtered out as spam.

Great meet & greet service. The team were punctual, polite, and efficient, which saved us a lot of time at the airport. Car came back exactly as we left it.

DO NOT USE USE THIS COMPANY! THEY STEAL YOUR BELONGINGS! I returned from a 3 weeks trip to find parcels in the back of my car had been stolen. There was nobody to contact and when I finally did they said they accept no responsibility. They are also hard to get in contact with and take over 40 minutes to bring the car. AVOID THIS COMPANY AT ALL COSTS

Waited an hour for them to bring our car to us. Three days after we got home we got a ULEZ fine £90, they had used our car whilst we were away. We had paid ULEZ ourselves the day we arrived and the return day. They refused to refund us stating in their T&C’s, they may need to move the car whilst we were away!
DO NOT USE THEM, IT IS JUST NOT WORTH IT😡

When arriving back at Heathrow, we had to wait a very long time for our car to be brought to us. More than double the 30 minutes we were told it would take. I repeatedly phoned to ask where they were, as we were in a huge hurry to start our working day. One man promised to get to the bottom of the issue and phone us back, but he never did. The person on the phone had a very 'heavy' Indian accent and it was nearly impossible to understand what he was saying. Also, a huge amount of fuel had been driven out? Why? We were not very happy.

The most untrusted and unreliable company. I got alerted that my car was used and when i called them they started to threaten me until i started to record them (calls made 26th at 8:08pm). Dudes attitude changed once he heard i had a tracker and reordered the call

Driver was 20 minutes late picking our car up on departure, then took 1h 15 minutes to turn up after our call on arrival, despite saying 20 minutes. Added to this was the empty rubbish packet that was left in our car by one of the drivers. Will not be using again.

These guys are a shambles!
We had to wait an hour and a half to have our car dropped off. The eventual excuse was that our car had been blocked in by another car in their carpark and no-one had the key.
What a terrible end to our holiday!!

Do not use Kangaroo parking, it's a scam. Car returned with pink paint across 2 panels.

Kangaroo, operating under various trade names including Airport Parking Extras, allegedly engages in questionable practices. Vehicles are initially taken to a car park near Sipson Lane, then relocated to an isolated county road in Datchet. Hours before the customer's scheduled arrival, the car is returned to Sipson Lane, often in a muddy and uncleaned condition, suggesting rural storage. Concerns are heightened by reports of drivers with limited English proficiency and inadequate insurance coverage, potentially leaving customers vulnerable in cases of damage or theft. An alternative, possibly more secure option may be parking in a countryside layby and using a using uber to reach Heathrow Airport, mirroring the alleged actions of Kangaroo.

In addition to the aforementioned issues, customers should also be aware of potential parking fees at the airport, amounting to £7.50 for both departure and arrival, which adds an extra £15 to the overall cost."

Can someone investigate with this company please. they are stolen my things from the car inside .I think they have device which unlock the car wirelessly

Terrible company, avoid at all costs, our car was parked for 5 days only and when the driver bought the car back it had been keyed down one side and the wheel had been curbed, the driver dismissed it and said we should have taken photos before hand even though they state that their drivers take before and after photos. We were then told to email the company and they just ignore it, I believe that the cars are being parked offsite and not in a compound and just on random streets 😡 wish we had read all of the terrible reviews about this company before using them.

AVOID!!!
Took over 30 mins on the way to collect our car despite us giving them a 25 minute warning so 55 mins in total !
On the way back took them 1 and 1/4 hours to return our car despite us giving them the 20
Mins notice as required

drop off was smooth, no issues.
Pick up was AN ABSOLUTE NIGHTMARE.
In total waited 2 hours after calling them from baggage collection.
It wasn't so much the delays, it was the constant lies they told.
At first the delay was due to "problem with another car, so the driver had to go back, but he's already left with your car".
20 minutes later, it became "driver is just outside car park waiting to get in"
20 minutes later "he's 1 minute away"

And then they stopped answering my calls.

After waiting for 90 minutes (with young family sitting on car park floor), and after several SMS messages from me, the driver called and said he "was just getting into your car, and I'll be 7 minutes".

I questioned him, and he said he knew nothing about what had happened - he'd ONLY JUST been instructed by the company to bring my car back.

So this proved they'd been lying for the previous 2 hours.

The driver did in fact arrive 6-7 minutes later, and when I asked what I should do about the delay, he said "DON'T USE THIS COMPANY NEXT TIME".
When i asked "is that it?", he said "this [long delays] happens all the time. they are a sh!t company from Sri Lanka" and walked off.

I have been emailing their customer support for 2 weeks, and they are criminals just like the staff that had lied to me on the day.

After about 2 dozen messages, they eventually asked for my call logs on the day (which proved all my claims made against them).

But since I've sent them that, i've not had a single reply in over a week.

I will pursue this further. I will get a refund from my credit card company, and I will take Kangaroo to court.

And I will spread this honest review of my awful experience with them all over the internet.

I hope this honest and genuine review helps someone else in the future.