Objednal som a zaplatil za produkt 10l…
Objednal som a zaplatil za produkt 10l oleja,este v ten den som zistil ze som objednal zlý produkt,pri snahe zrušiť objednávku som zostal prekvapený lebo taká možnosť nieje,tak som pisal mail a dnes to je 4 den od objednania a nemám ani odpoveď,ani produkt,ani peniaze ani sledovacie číslo
NEODPORÚČAM
Réponse de Kasoil
Dear Mr.
we are sorry that you are dissatisfied, but we would like to clarify the actual circumstances regarding your order.
You placed your order on Thursday morning and requested cancellation later that same evening. At that point, your order had already been processed by our warehouse. Nevertheless, we cancelled your order the following day, Friday.
The DHL notification you received only confirmed that the shipment data had been electronically transmitted to DHL. The parcel was **never handed over to DHL and therefore was not shipped**.
Your refund has already been initiated and will be credited back to your account.
As we have already contacted you by email regarding this matter, we kindly ask you to also check your **spam or junk mail folder**, in case our message was filtered there.
We therefore regret that your review gives the impression that your cancellation was ignored or that the goods were shipped despite your cancellation request. Neither reflects the actual course of events.
Kind regards,
Your KASOIL Team