Kavak Avis 2 689

Es demasiado el tiempo.
Sin embargo la atención de todo el personal la legalidad y transparencia de la documentación y que te garantizan que estás comprando un buen auto es lo que vale la pena

Facilidad para cambiar el auto,
Pero lo único malo, los requisitos para venderles el que es a cambio, pues tiene que ser re facturado a sus condiciones, aunque uno no se dedique a la veta de autos, esto como clientes nos pone en una situación complicada en el SAT.

Cuentan con elementos que son atentos, empaticos y amables, así como los autos que tienen en buen estado y precio

My experience with Kavak was great, so great that I am reviewing again within a fortnight to say how happy I am.
The follow-ups, responses provided, arrangements made were all seamless and on perfection. I could see the professionalism from the front office and way in, Ms. Jerimy and Ms. Rogine Collo especially were too good and kept me updated of all the proceedings. I was never in dark. Mr. Vinoth who was my focal point was technically superb and followed with all my technical clarifications and was with me until the bookings and handing over formalities were completed. Great work Kavak, keep going

Kavak me da confianza al comprar un auto por la inspección detallada que realizan - mecánica, estética y legal. Es la segunda compra que realizo mediante intercambio de autos y los autos que he adquirido funcionan súper bien!

Me agrada que se tiene un sistema seguro y muy bien organizado y por pasos, si llevas toda la documentación en orden, es muy rápido el proceso.

Yo creo que se han adaptado al mercado y a las necesidades de sus clientes ya que muchas veces no se trata de pagar ni de cuento lo importante es atender la necesidad

It has been a terrible experience. Do not recommend! Poor communication, hidden mechanical issues, stains on the interior that they say they will clean but they don’t come off. Regretful

La certeza de que el auto que compras no tiene problemas legales, además que tienes garantía y la puedes extender por más tiempo.

En Kavak tienes la garantía de autos seguros y confiables. Aquí no hay sorpresas desagradables y tanto el servicio como la atención de su personal es increíble.

Very bad experience with them
My experience with KAVAK has been the worst ever. The purchase process took more than a month and a half. The finance representative had no idea about the process. They even forgot to include the engine number on the invoice, which delayed the bank procedure. After finally getting the LPO, it turned out they hadn’t released the old mortgage on the car, causing another three-day delay. Until now, I haven’t received the car. I do not recommend anyone to deal with them — very poor service and not up to the standards of the UAE market.

If I could give zero stars, I absolutely would. Kavak managed to waste my entire Sunday and still didn’t complete a simple car inspection.
I had an appointment scheduled for 11am, showed up on time, and was left waiting for 30 minutes with no update, no apology, no sense of urgency whatsoever. When I finally asked for an update, I was told—very casually—that the inspection actually takes two hours. Funny, because someone from Kavak had called me the previous evening and explicitly told me it would take 30 minutes.
So I had to leave and reschedule for 6pm at a different “fast-track” center. (What a joke that term turned out to be.) I arrived early, waited another 15 minutes, only to be told there was no driver available to do the inspection at all. No communication, no accountability, no respect for customers’ time.
I drove to two separate appointments, wasted hours of my day, and left with absolutely nothing accomplished. How is this company still operating with such blatant disregard for its customers?
Kavak, if you’re reading this, sort your operations out. People’s time is valuable, and the way you treat your customers is completely unacceptable. Avoid this company at all costs—unless you enjoy being lied to, kept waiting, and having your weekend completely ruined.

I recently booked an appointment for an inspection through your website. After booking, I received an automated message asking me to confirm the appointment, which I did.

However, on the day of the appointment, I received a call from your call center for another confirmation. As I was in a meeting, I could not answer the call, and shortly after, I received a message stating that my appointment had been cancelled because I did not pick up the phone.

When I called back to clarify, the agent mentioned that the automated confirmation message did not reach her system. This makes me question the purpose of having an automated confirmation process if it is not integrated or recognized by your call center.

This lack of synchronization and communication between your automated system and your agents led me to cancel the appointment altogether. Unfortunately, the experience reflects poor coordination and customer service, and I have decided not to proceed with your services as a result.

Buenos precios y variedad

la señorita Rosalia fue amable y atenta resolviendo mis dudas sobre documentos y el auto

Calidad de autos y servicio

Muy mala experiencia.
Estuvimos toda la tarde en Kavak. Ya cuando entregamos por fin todos los papeles, a las 8 de la noche, recibimos una llamada para decirnos que había bajado el valor de la camioneta que habíamos acordado! Aparte, nos dijeron que iban a depositar el dinero (que era menos de lo acordado) en 2 partes.
Que poca!!!

Kavak es lo máximo es una empresa muy responsable eficiente, compra y vende auto de lujo

Estuvo todo bien excepto cuando me entregaron el auto el que me entregó el auto fue un poco grosero porque le hacía preguntas y casi no me la respondía y siempre estaba con prisa que mejoren el trato hacia el cliente