Kaylascollectives Avis 19

I ordered what looked like a cute dress for my daughter’s graduation. It arrived in a reasonable amount of time. The material is so cheap it’s like a child’s Halloween costume and so poorly made! Not at all as pictured. The dress didn’t fit right and we were afraid it would rip by the zipper. We initiated the return process right away. Each communication took a few days to get a response from them. When i did, it was full of lovey language… them calling me love and babes but no actual help. First they wanted a picture. Then they wanted to offer me a 10% discount on a new item and i get to keep the dress… to avoid expensive return shipping. I said no i wanted a refund. I sent them their return policy. Each time asking for a refund. They kept upping the discount on a new item. Long story short i was not able to return the dress and now have a 100% discount on a new item. This dress will go in the trash and now we get to pick out something new and cross our fingers it isn’t made of Halloween costume material! That whole process from my first email the day the dress arrived to me giving up on a refund and taking a 100% discount took 3 full weeks!

This is my third dress from Kayla's and the Cielle Floral Midi might be my favorite.

I received my order and it is nothing like the picture. They only offered me 20% off my order in store credit because the cost of returning internationally would be out of my pocket and too expensive. If it is free shipping to the US and UK, why would returning it be such an issue? This dress is 100% drop shipped from China. It is made out of childs costume material. I am trying to dispute this with my bank as it is clearly false advertising.

Quality is horrible. sizing is off. They wanted me to pay 50+ dollars to return. Do not shop here.

The customer service was great I love all the dresses I seen I want all of them

I order a large but it didn't fit so I filed an exchange and got it exchange pretty quickly. Everything else I have loved, very well worth buying from here!

Absolutely delighted with my dress. It is beautifully made, truly unique, and even more stunning in person. The quality is exceptional, and I couldn't be happier with my purchase. I will definitely be shopping with them again. Highly recommended.

Dresses are to die for. I am in love with my dress and it is exactly what I wanted. Absolutely stunning quality and looks good on EVERYONE!

I wish I would Have read the reviews before purchasing!! Terrible experience. Ordered over a month ago and haven’t received anything. (Needed this for an event last week). Trying to email customer service and get any type of real answer is a joke. They just keep saying “they tried to deliver” or it’s in transit”. The latest email offered me a 50% refund…. Um, NO THANKS

I recently bought 3 dresses from them after hearing my friend talk about them and I love each dress!! Especially the Lyra corset Maxi Dress!!! Shipping was also really fast

One of the worst experiences! I ordered a dress and it was nothing like the picture the material was cheap and looked like it was from SHEIN. I wanted a refund and they pretty much refused, they kept trying to give me alternatives after I mentioned that I just wanted a full refund. After that they said it would end up being even more money than the dress for the shipping return. After back and forth of emails I was over it as they were not going to give me a full refund. I had to settle for 50% of my money back.

Terribly cheap fabric, and ill fitting dress. Im having a very difficult time contacting them. I’ve read return instructions and have emailed their email several times. I have heard nothing back.

This was so disappointing my daughter plan to wear one of there dress for her graduation and we received a totally different dress and we were only offered to get a 20% money back and keep the dress. The dress that we received was poor in material and we had to rush to find a dress at the last minute. I would not reconsider this company so think about trying to return the dress if it’s not right.

I ordered a dress on May 12, it still has not arrived yet. I tried to call for customer service support but their number is not registered. I emailed to see if I can express ship it before Monday which is my graduation date to no avail. I haven't had a good experience thus far and I don't recommend ordering from this website. If so, order two months before an event. Not sure why it has taken so long...

THIS SITE IS A SCAM, THEY TAKE PICTURES OF OTHER SITES AND SEND YOU JUNK. THE DRESS I RECEIVED LOOKS LIKE A PILLOW CASE.

The dress is NOTHING like what is pictured on the website. I have not gotten a refund or prompt response to all of my emails.

I truly had such a nice and welcoming experience purchasing from here!!
I purchased my grad dress from here, and in wondering if it will come on time, Sophia, a lovely worker responded quickly and was able to confirm by just simply providing my order number that my order will make it on time!!
Nice customer service and has beautiful options to shop from 🩷💌

My experience ordering from here was absolutely amazing! i had so many questions before ordering and Sophia who helped me responded so quick and was so helpful and sweet! i absolutely loved her attentiveness and will continue to buy from here!!

what made my experience great was the fact that the people there are such angels ! i talked to one specifically named Ava who is just the sweetest ! very understanding, and solves problems within seconds ! 10/10 recommend !!