KeldCo Avis 

579
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was probably a difficult client because I had no idea what I was doing. Dana - the KeldCo customer service agent - was incredibly patient and thorough, detailing (via emails) step-by-step all the p... Voir plus

Noté 4 sur 5 étoiles

The camera works well. I had initial problems as the SD card I had did not work as it works on a more advanced format. In the end I had to buy one from KeldCo which works ok but doesn’t have as much... Voir plus

Noté 5 sur 5 étoiles

Awesome delivery time. Easy to install. Great quality image. Extremely happy with the unexpected phone call to see if I was happy with the product. Great service All round. I will be buying another 2... Voir plus

Noté 5 sur 5 étoiles

Bought three of these bad boys and have been extremely happy throughout the whole purchase process and camera setup. we initially had an issue with one of the TF memory cards but after contacting Ke... Voir plus

À propos de l'entreprise

  1. Magasin d'équipement de sécurité
  2. aussi dans
  3. Société domotique

Écrit par l'entreprise

KeldCo – Protecting Aussie Homes, the Local Way At KeldCo, we’re not some faceless overseas brand. We’re a proud Australian family business, born from a simple mission: to protect what matters most. After experiencing break-ins ourselves, we set out to create security and smart-home products that are easy to use, reliable, and built for Australian conditions. From our Solar Cam range to our DIY Security Systems, every product is designed and managed right here in Australia, backed by local support you can actually reach — phone, email, chat, or text. No ongoing fees, no confusing setups, just smart security you can trust. With KeldCo, you’re not just buying a camera or device. You’re joining thousands of Aussie families who’ve taken safety into their own hands — protecting their homes, their loved ones, and their peace of mind. Safe. Simple. Australian. That’s the KeldCo promise.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

579 avis

5 étoiles
4 étoiles
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1 étoile

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A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,8

Tous les avis

(579)

576 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Terrible Support


I have messaged and rung, as well as emailed multiple times about missing screws for one of the cameras we bought.
Each time I have had contact with someone from this company I have been told they will look into it. It has been 10days and it has not been resolved.

Also, the couple of screws we did received were not long enough. They protrude 1-2mm out the back of the mounting plate and they should come out 4-5mm for it to be secure in brick or wood.
I am questioning whether this product is built in a different country. I am assuming that if it is an Australian product, they would be able to source screws.

31 août 2026
Avis spontané
Logo de KeldCo

Réponse de KeldCo

Thanks for taking the time to explain this, and I'm sorry it took ten days of messages, calls and emails before you got a proper answer — that follow-through should have happened much sooner and I take responsibility for it.

On the screws: the length you received is actually standard for the mount, so nothing's gone wrong with your kit. That said, if you'd like a bit more bite into brick or timber, a slightly longer screw from Bunnings will do the job perfectly and is an easy swap. We're also checking in with our engineer about updating the screw length going forward, so thank you for flagging it — feedback like this is genuinely how we improve.

We're already in touch with you and we'll make sure you're fully sorted. Appreciate your patience.

Team KeldCo | keldco.com | info@keldco.com | (07) 3113 9376

Noté 2 sur 5 étoiles

No extras is a lie…

Keldco security cameras are advertised as having “no ongoing costs,” which I found misleading.

While the cameras may operate without a subscription, if you actually want to store and review footage, you need either cloud storage or a memory card. Cloud storage involves an ongoing cost, and memory cards are an additional expense.

Another issue is the supplied power cables. They are far too short for a practical security camera installation. In my case, I had to pay an electrician to extend the wiring just to get the cameras installed where they were needed, adding yet another unexpected cost.

Advertising “no ongoing costs” gives the impression that the cameras provide their expected functionality without further spending. Between storage requirements and having to pay an electrician because of the short cables, that certainly hasn’t been my experience.

The cameras themselves may be fine, but the advertising and information about the real costs of installing and using them needs to be much clearer

7 septembre 2026
Avis spontané
Logo de KeldCo

Réponse de KeldCo

Thank you for taking the time to lay this out — your point about the messaging is fair, and it's something we want to be clearer about. When we say no ongoing costs, we mean there's no subscription and no monthly fee to access your own footage — the app, live view and alerts are all free. A TF card is a one-time purchase that stores everything locally with no recurring cost, so cloud is entirely optional, but you're right that we should make the storage side of that clearer up front rather than leaving it implied.

On the cabling, I'm sorry that caught you out and added an expense you weren't expecting — that's genuinely useful for us to hear, and exactly the kind of detail we'd rather flag before purchase. I'd like to look at your specific setup and see what we can do to make this right for you.

Please email us at info@keldco.com with your order number and we'll take it from there personally.

Team KeldCo
keldco.com | info@keldco.com | (07) 3113 9376

Noté 5 sur 5 étoiles

Absolutely love both of my cameras

Absolutely love both of my cameras and the customer service from KeldCo has been amazing. Would totally recommend this company for anyone looking for security cameras.

4 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My experience with keldco

Listen, im not here to BS anyone this is a god honest review, and i want to say when i buy my first home keldco will be the company i go with when i get more cameras, i currently have 3 inside i plan to get more for the outside.

I’ve been using KeldCo HomeGuardian cameras for several months now, and I wanted to wait before reviewing so I could give an honest opinion based on real use.
Overall, I really like the cameras. The video quality is excellent, the app is convenient, and being able to check my cameras remotely is a huge plus. That said, it isn’t perfect. I’ve experienced some occasional gaps (not huge just minor ones the most was 3 minutes one time, some times just a few seconds) in recordings, timeline playback can sometimes refresh while searching through footage, and the PTZ controls can be overly sensitive. I’d also love to see longer power cables available, especially for ceiling-mounted cameras.
I also had an issue where one camera stopped recording properly. KeldCo walked me through troubleshooting and having me swap TF cards between cameras. That testing showed the problem followed the TF card rather than the camera. They then walked me through the proper in-app formatting process, which ultimately failed at around 30%. I documented everything with screenshots and videos and sent it to their team.
This is where KeldCo really impressed me. Marven went above and beyond throughout the entire process. From my original shipping delay to this more recent issue, he consistently communicated with me, kept me updated, and made sure I was satisfied. He never made me feel like just another order number.
The cameras and app have some things that could be improved, so strictly on the product I’d say 4.8/5. But the exceptional customer service makes this an honest 5/5 overall. Even the service alone is worth 5 stars to me. I would absolutely buy KeldCo cameras again.

2 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great security camera and service.

The first positive part of the experience in dealing with this firm was the speed with which the camera was delivered following my order. The second most positive part was the ease of installation and the overall best part was the actual quality of the surveillance. I set the camera to cover the back section of the house all the way around to into the farm shed. As my driveway is 200 m long I was impressed that it showed vehicles coming up from the very bottom of the driveway. I was also very impressed with the quality of the camera productions i.e. photos and videos and also the nighttime surveillance. I am so impressed that I will be purchasing a second camera. 

2 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Exactly as promoted

Exactly as promoted, very happy with video instruction sent for setup and operating.
Excellent value for money.
If we move and extra cameras are required, I will definitely buy more from KeldCo.

1 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

I saw it on Facebook

I've been thinking about a security camera for a while, and I saw this on FB. It got the better of me, and I went to the website, and I was impressed enough to spend my money. They are easy to install; I had an old mate do it for me. I did forget to order an SD card, but it's doing the job regardless. (I will be ordering one this week. It does need it to do all the things) Last night, it alerted me to an intruder on my rural property, and I think it's earned its money right there. It does stuff I didn't even know I wanted, like tracking, night vision AND it knows the difference between a kangaroo and a person. I'm happy I spent the coin.

20 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Product

Easy installation, great picture quality, love the features of the light, tracking & siren. Highly recommend.

22 août 2026
Avis spontané

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