Ketochefs Avis 

Réponse de Ketochefs

4 janv. 2026

Hi,

Thank you for taking the time to leave your feedback — we’re genuinely sorry to hear that the pasta wasn’t to your taste.

Our low-carb pasta is an Italian-made product, and like many traditional Italian pastas it’s designed to be enjoyed al dente, meaning it has a firmer bite rather than a soft texture. This can feel quite different if you’re expecting conventional wheat pasta.

For a softer texture, we recommend:
• Cooking it a little longer than the packet guidance, testing as you go
• Using plenty of well-salted boiling water
• Finishing it in the sauce for a minute or two to help it absorb moisture and flavour

Many customers find that adjusting the cooking time to suit their personal preference makes a big difference to the final texture.

We really appreciate you giving us a try, and we’re sorry it didn’t meet your expectations on this occasion. If you’d ever like cooking tips or recommendations for alternative products in our range, we’re always happy to help.

Kind regards,
KetoChefs Team

Réponse de Ketochefs

3 janv. 2026

Hi,

Thank you so much for taking the time to leave us a review and for your continued support — it genuinely means a lot to us. We’re really pleased to hear you’re enjoying the chocolate orange muffins, chocolate muffins, and the cookie brownies.

We wanted to reassure you regarding the muffin size. All of our muffins are still 100g as advertised, however we have recently changed our almond flour supplier. The new almond flour behaves slightly differently during baking and reacts differently with the baking powder, which can result in a slightly lower rise, even though the weight remains exactly the same.

Your feedback about larger muffins and mixed boxes is really appreciated and has been passed on to the team — it’s something we’re actively considering as we continue to develop the range.

Thank you again for your kind words

Warm regards,
Terry
KetoChefs

Réponse de Ketochefs

22 déc. 2025

Thank you for taking the time to leave a review.

We’re pleased to hear that you’ve enjoyed our breads and rolls and that you’ve ordered with us more than once — we do appreciate that support.

For clarity and transparency, we feel it’s important to provide context by referencing the original message we received from you regarding this matter:

“Ordered the mince pie tray bake with my last order and it has very unpleasant hard bits of stalk in the mince mixture. Very disappointed. Can you send me the lemon cake instead of a refund thank you.”

As explained in our correspondence, the mince pie bake is handmade in small batches using whole berry fruits, and some natural variation in texture can occur. We did not identify the issue described as a product fault, particularly as we have sold several hundred of this item this season without similar feedback.

For completeness, the order in question was dispatched 11 days before this concern was raised. In line with our terms and conditions, issues with perishable baked goods must be reported within a short timeframe after delivery so they can be investigated appropriately. This was also outlined in our response at the time.

While we understand that this product did not meet your personal expectations, our decision not to offer a refund or replacement was based on these policies and applied consistently and fairly.

We respect that tastes and preferences differ, and we’re sorry that this particular item wasn’t to your liking. We do, however, stand by the quality of our products and are glad that other items in your previous orders were enjoyed.

Thank you again for trying KetoChefs.

KetoChefs

Réponse de Ketochefs

3 déc. 2025

Hi there,

Thank you for taking the time to leave a review. Just to clarify for anyone reading — our Ultra Low-Carb Rustic Bread is actually one of the largest low-carb loaves available in the UK, weighing 600g, whereas most competitor loaves are typically 400–450g.

Because our bread is more substantial and made with real, clean ingredients rather than fillers or starches, the slices can appear smaller visually, but you’re actually getting more product by weight than the majority of low-carb brands on the market.

We’re proud to be a local business producing everything fresh right here in the UK, and we really do appreciate you giving us a try.

If you ever want recommendations for specific slice sizes or product styles, just let us know — happy to help you find the perfect fit.

KetoChefs