KeyPro | Furniture Rental Avis 34

Florian bedankt voor de snelle service.
Vriendelijk en top service!

I rented furniture for a short time. Communication and delivery went really fast. Good quality of the furniture!

As my previous review was taken down. THEIR SITE STOCK IS A LIE!since august 14th am still waiting for my refund after experiencing the most horrible and even dare to say racist customer support.

Do not rent from this site.

We have rented furniture for 8 months. In servicing the people are friendly and attentive. The quality of the furniture is very disappointing and they were not well put together. (missing screws, half completed set up)

Returning the furniture was a painful exercise with no clear guidance in advance nor knowing the actual pick up time. Afterwards we received a delivery report claiming furniture was dirty and had to be cleaned and furniture was broken and/or damaged. So putting aside we did not agree with this assessment, let's talk about the next part...

For all damaged stuff full new price was charged not taking into account the depreciation for the months of rent. Furthermore the new price charged was higher than what you can buy the exact same furniture for online. This means in the end they received thousands for a set of furniture not even worth half.

Upon complaints I was told I had to take it as this is how they do business (mind you the contract does not specify how damage is calculated)

1. They cant guarantee the items which you order and pay for can be delivered (their inventory system is based on warehouse availability at the moment of ordering, this does not mean those items are available at the time of delivery) --> this makes their online order / payment option worthless.

2. They gave me 3 different quotations to furnish the same apartment for 1 month:

- For the first one (total 1,850 euro for 1 month, incl. delivery and installment), they added 500 euro for "styling", but when asking for details, they could not clearly explain the value add between "styling" and "installing"

- For the second one (which I completed online), the total quotation was 1,458 euro for 1 month, incl. delivery and installment

- For the third one (total 1,747 euro for 1 month, incl. delivery and installment), they suddenly added 300 euro extra for a "lift" (which was not included in the other two quotations)

3. Their customer service is incompetent, rude and not immediately following up on queries

Ik vind de service super goed als er wat niet goed was hoefde ik maar te bellen en ze regelde het gelijk super!!

Als je telkens achter de levering, foutieve facturen en je borg aan wilt rennen, dan is KeyPro voor jou. Super aardige jongens die de meubels brachten/ophaalden, maar de rest is chaos.

100% recommend. Super easy and quick to book with them, and were always quick to reply to any of our emails

Keypro belde vanochtend bij mij aan omdat ze gebruik wilden maken van de parkeerplaats voor mijn huis voor de verhuizing van één van mijn bovenburen. Ik ben al diverse malen ongevraagd zwaar benadeeld omdat ik mijn eigen huis niet meer kon bereiken, noch mijn huis verlaten doordat die parkeerplaats mij de toegang belette….. Keypro heeft het mij netjes van tevoren gevraagd, met de benodigde tijd voor het gebruik van die parkeerplaats, en ik heb de toestemming verleend! Hulde voor die nette mensen! 🥳

The furniture is OK the delivery service was good. However, the company was very inflexible when it came to scheduling the pick-up. When it happened, they took our own pillows and bedding set by mistake - an honest mistake, and that is fine - but it has not been a priority for the company to give it back. Pick-up was on Wednesday, and "we would be lucky" if we get it back next week.

Very poor customer service.

Good selection of furniture for a competitive price. We rented furniture for a short period and it all went smoothly from delivery, set up to pick up at the end of the rental period. No complaints about the furniture, it all looked good and definitely not worn down. I would have preferred to get the same set of chinaware and same for the sets of bedlinen but it wasn't a big deal and we had enough of everything.

Vriendelijke medewerker en mooie meubels.

We have rented furniture for 2 years. All good quality and good service from the company. We would definitely use Keypro again if we needed to rent furniture for a home.

Bij KeyPro ruime keuze aan meubels en interieur stijlen. Een uitkomst als je net verhuisd bent en tijdelijk meubels nodig hebt. Goede prijs/kwaliteit en betrouwbaar mbt het nakomen van afspraken.

Snelle en nette service, top kwaliteit meubilair tegen normale prijzen.

I like the concept. They have nice items and I appreciate the fast communication!

Altijd snelle, nette en vriendelijke chauffeurs. Verder zijn de mensen van de verkoop zeer flexibel en denken goed mee.

prima geregeld! behulpzaam, de levering ging snel en soepel. hier en daar hadden we meubels met wat gebruikssporen.