Keystone Law Avis 

I have used Keystone in the past and was very satisfied with our solicitor. I recently had reason to call the company about gas bills, for a company that I had previously never heard of, that Keystone were forwarding to me every few days. It seems [from research at Companies House] that Keystone had acted as company secretary and correspondence address for this company in the past and they have somehow got my address [which is obviously still on their books] and this company's address mixed up [even though they are at oppiste ends of the country]. My complaint is that, not only has no-one called me back after I have called about this several times, but the most recent person that I spoke to was more condescending than the worst school teacher that I might have encountered forty odd years ago at school, e.g.; 'this is a firm of solicitors, we don't offer secretarial services' and 'please let me finish [expaining at length that all correspondence has a reference-it didn't]. When I asked if I could now finish explaining the issue, they hung up on me. So if you'd like to pay good money for a firm that can't keep it's address book straight, sends private correspondence to the wrong person and takes no action when this is pointed out, and employs people to answer the phone who treat you as less than dirt on their shoe, this firm might be for you. If you would like to be treated with a little bit more respect, maybe try another firm. As others have pointed out, there are several out there.

5 Star experience in my opinion. My lawyer/solicitor - Richard Williams - provided his support and advice on the legalities of the gaming industry, and provided his legal opinion for my website in order to receive approval to advertise. The service he provided was swift and informative.

Five star service! My solicitor has acted on a pretty complicated family legal dispute for me with understanding, professionalism, attention to detail and a wealth of knowledge. I was recommended to her by another prominent law firm in London and she really has not disappointed at all. Well worth the money for what has been a difficult case!

I asked them a question, waited ages for an answer, they answered a different question, I chased them, gave up and cancelled my account.

Even by the standards of the profession these guys reach new depths. From a letter confirming instructions and promising a response within a week and then taking nearly 14 months to never answering emails or returning calls.
Used the complaints process to ask for an independent partner to review the case i was fobbed off with "no case to answer"
Avoid as there are plenty of good lawyers out there.

My solicitor works for this company, she is excellent. I’d recommend her to anyone. Therefore by association Keystone must be too.