Consumer Complaint Regarding Hollywood…
Consumer Complaint Regarding Hollywood Kia – Vehicle Purchase on July 5, 2025
On July 5, 2025, I visited Hollywood Kia to purchase a new vehicle. While the salesperson initially appeared helpful during the test drive, my experience following the agreement on the advertised price was highly problematic.
1. Contract and Paperwork Issues
• Despite agreeing to the advertised price, the final paperwork did not reflect the same transparency.
• I was never provided with my signed contract at the time of purchase. It took nearly four weeks to receive the documents, and even then, they were delivered to me only on a USB drive rather than proper printed copies.
2. Dealership Conduct
• When I attempted to obtain my paperwork, the dealership became dismissive and rude.
• Phone calls were frequently dropped after being placed on hold, and at one point, staff even claimed they “did not speak English.”
• The sales manager was consistently unavailable when I requested to speak with them.
3. Payoff of Previous Vehicle
• Hollywood Kia was responsible for making the payoff to my previous dealership. However, this payment was delayed by 35 days.
• Because of this delay, the payoff amount increased, and my previous dealership applied my GAP refund toward the payoff difference. This caused me to lose the refund I was entitled to.
4. Credit Reporting Harm
• The late payoff also caused my prior loan account to be reported as 30 days late—through no fault of my own.
• This negative mark caused my FICO score to drop by 55 points, directly damaging my credit standing.
Summary of Harm
Hollywood Kia’s deceptive practices, poor communication, and failure to timely execute the payoff created financial loss, unnecessary stress, and reputational damage to my credit history. Consumers should be cautioned that the dealership’s advertised prices and promises may not reflect the actual experience.
I am requesting that Hollywood Kia and/or Kia Corporate:
• Correct the false late payment on my credit report,
• Compensate me for the lost GAP refund,
• Provide assurance that proper procedures will be followed for future customers.