Kidultverse Avis 

I want to start by saying I love this shop and plan to use them as my go to for all things gundam their range is superb, however I had an issue with an order that ended being returned to sender that I wanted to rectify but getting in contact with them is next to impossible. email, phone, Facebook, Instagram, WhatsApp, even the chat feature on the website all went unanswered. If I was able to contact this review would be a 5 star

I did not received this item because royalmail delivered it to a different address, and the sad part is no one from kidultverse customer support gives a fudge after emailing them. Good thing I didn't order expensive model kits, don't order from this store as no customer support.

Great service and product availability, ruined by use of awful 'AI' generated images on the home page, as well as a difficult and irritating image display interface on product pages, website was easy to use and as simple as an online shop needs to be until recently, now it's atrocious between the out of focus, auto scrolling product image galleries, and the horrendous slop images on the first page, it's getting unpleasant to check kidultverse for new gunpla releases.

Great range of sets and excellent prices. Order quickly dispatched and well packed.

Perfect company for buying great models at affordable prices,item arrived safely and well packaged, would recommend this company 💯👍

Happy to deal with

Fast delivery, good service

Order KV16851 was meant to be shipped in late January and it is now April. I have tried every way possible to get hold of someone to let me know what is going on and am being ignored at every turn.

I have placed multiple orders before and was a loyal customer but this experience has been such a nightmare I will never use them again... Ive requested a refund. Also ignored.

*** Update ***

So after seeing this review they decided to cancel my order. 13 days and still no sign of the refund pending and still not answering any phone calls or emails. Case opened with trading standards.

Ordered a lot from these guys and shipping is always quick and well done, probably the best shop for gunpla in the uk.

Absolute scam website, they have taken £100+ from me and I've received nothing.
I've tried contacting them through all channels and nothing!
Order KV20650
Send out the order or full refund now!

Not too happy with Kidultverse.

Normally they are pretty good as a shop and I have used them a few times now.

I really am shocked though as I tried to make cancellations for two pre orders I no longer wanted, and promptly contacted them.

At first I used the web page contact form but after a couple days thought best to send a message via facebook encase they missed my query.

After a few more days I tried emailing. And now a few days onwards I try calling to not even get a ring on the phone before it drops.

Upon further investigation it looks like this is a common theme with this shop, zero communication. Some people seem lucky to hear back after a month. When they are holding onto your money they shouldn’t be delaying by a month.

I will no longer be buying from Kidultverse as they do not care about me as a customer

Absolutely no response to any forms of contact.
Ordered a figure months ago and no update on when it will arrive or any response to multiple emails or contact form submissions. Would not use them again. Customer service non existent
Very frustrating

Appalling service, takes at least a month to reply to email queries and ignored all other contact methods.

Sent me somebody else's order, including personal details that breached GDPR then had the audacity to charge me for it, refusing my suggestion to return, whilst applying the charge to the preorder I had made this preventing me from receiving what I had already paid for until I stumped up the extra cost.

This took months to resolve and did not end in my favour.

Avoid at all costs, use any competitor you can find.

Fast delivery, box was in good condition, generally good stock available on the site. Prices are lower than most UK based sites, overall happy with the experience and will be buying again. I'll definitely make sure to check out the physical store if I'm ever in Manchester.

Perfect transaction and pre order delivery! Thank you!

good tracking came fast and was packaged well

I entered Apple ID into a device and I paid with that. Without any information on billing or shipping address being entered or checked before purchase. It went through. When I got the invoice, I realised it has picked up some of address of mine for both the billing and shipping address. A house we moved from last year.
I sent multiple messages through your contact form. Emailed you and also messaged on WhatsApp asking for it to be shipped to the correct address. I contacted my bank and Apple asking how the payment was approved with a wrong billing address, but to no avail. The item was shipped to my old address despite 4 different contact forms, an email and WhatsApp messages to Kidultiverse. I only got auto replies this week, after the item was delivered to the wrong address. Where the current tenants opened the item. I had to ask one of my old neighbours to run over and get the item and we don’t know how to get it from there to our current address as we moved towns.

Best place to find gunpla at a very good price in the UK. Wide selection from all the Gundam universes.

Nice Gunpla kits!! Hopefully you'll have loads of gunpla coming.. looking forward on buying next time

Very good service and fast delivery!