The whole process of buying my kiln was easy from start to finish. Olivia was on the end of 5he phone if I needed any help, she is amazing. Only little hiccup was from the carrier but that was outsid... Voir plus
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Apron is great, good pockets, covers well and I love the pink. I've already got the teal one which I got when I bought my daisy wheel. As usual efficient delivery and great service
Super quick delivery of my wheel shelf accessory. Easy to purchase and I know if I needed to speak to anyone that I’d hear back quickly. On this occasion, didn’t need further assistance as everything... Voir plus
Excellent customer service throughout the buying process. When I ordered the kiln I was given practical advice on which Kiln to choose and Olivia kept me updated on its progress and what to expect whi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Kiln Crafts designs and builds pottery equipment — wheels, clay rollers, extruders and pugmills — for people making at home. Shannon and Matt started it because getting into pottery shouldn't mean guessing. Most people who call us open with "I'm not a professional potter." You don't need to be. You need kit that works, and someone who picks up the phone when it doesn't. So everything you need to throw your first pot is in the box, and the warranty means it: if something goes wrong, we fix it or replace it. Then we're still here — for the first wobble, the first firing, and whatever you make after that. Crafted with passion, delivered with care. Keep making.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- kilncrafts.co.uk
4,9
Excellent
126 avis
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Great at keeping me updated
Great at keeping me updated. Shannon was excellent at regularly letting me know what was happening with my kiln order. There was a delay in getting my kiln from the given lead time, but out of their hands AND Kilncare were also helpful and know they have been inundated with orders so was happy to wait! Kiln came and it is fantastic! loving being able to fire my own stuff :)
Thanks Kilncrafts :)
11 novembre 2024
Fabulous service as always
Fabulous service as always, quick communication and fast delivery. many thanks
4 novembre 2024
Good old-fashioned customer service.
I was kept informed about the dispatch and delivery of my item. I had an issue with my purchase but the customer service team sorted it. The service is friendly and responsive which is very important to me. All together I'd recommend this company, for its competitive pricing and excellent customer service.
25 octobre 2024
Knowledgeable service
I am new to ceramics and have little knowledge of kilns I had a chat with Matt, after we had discussed what I needed Matt did a bit of research and I made my choice delivery was quick and efficient.
10 juillet 2024
Easy ordering
Easy ordering - delivery was good well packaged . Very pleased with my new kiln
1 mai 2024
Easy company to deal with
Easy company to deal with. I was able to contact someone and they returned calls. Bought the Ikon V61, everything ran smoothly.
10 juillet 2024
Excellent prompt service
Excellent prompt service. Arrived quickly and I’m very happy with my purchase on a Gladstone slab roller
24 avril 2024
Up to date information and a quality product
Staff were pleasant and informative giving constant up to date information.
I was pleased with the quality of the product
6 décembre 2023
Service that goes the extra mile!
Kilncrafts have been incredibly helpful and supportive at each step of the process. Investing in a kiln was quite a major undertaking for me. Matt provided great advice so that I could find a kiln that matched my requirements and budget. He kept in touch to see if I had any other questions prior to my order and he kept me updated regarding the expected delivery date. Kilncrafts definitely go the extra mile to provide a great service!! And I love my kiln!!
28 novembre 2023
Avis spontané
I recently purchased a kiln from kiln…
I recently purchased a kiln from Kilncrafts ( kilncare v46) I was contacted to ask if they could assist with the checkout process which was a lovely personal touch for something of that value.
The checkout process and website reassured me it was a 3-4 day delivery which was perfect to get though my firing back log only to find out that was an error and it was 3-4 weeks!
Although I was miss informed I was given regular updates from them and they were always very quick to respond to any communication which i valued a lot.
The price of the item was very competitive and with kiln selves it was an an easy decision.
The kiln it’s self is perfect it’s compact and packs a punch I’ve fired a few times now to 1200 and it’s never been a problem for a plug in kiln. It hold the heat really well which is great for heating up but if you’re impatient like me then the cool down feels like an age.
Over all I would recommend Kilncrafs for value for money and top notch communication.
2 octobre 2023
Avis spontané
I chose kilncrafts by searching online “buy kiln”
I chose kilncrafts by searching online for a kiln and liked the initial product they were offering. When I looked further into their website, it was clear and easy to follow. I then telephoned to follow up my enquiry and spoke to Matt who was very helpful. He answered all my questions and I decided Kilncrafts were the business for me to start my new hobbie successfully and purchase my very first kiln. They explained the time it would take to be made and we’re spot on. They explained the delivery process to me and the kiln was delivered successfully and exactly when expected. Now for the exciting bit- the kiln came with full instructions which were clear and easy to read segmented into understandable sections. I set everything up and followed the guidelines and then wanted to ask a question regarding the fibres in the kiln. I telephoned and straight away was given an answer and didn’t feel judged at all at being a newbie to all this kiln stuff! Over all I’m extremely impressed with the high level of service and the quality of the product. I feel it’s very good value for money and I will definitely use the company again in the future. Thanks for all your help with everything. 10/10 from me. Would highly recommend to anyone looking to purchase a kiln even if you’re new to it all. The company will help you decide what’s best for your need.
25 octobre 2023
Avis spontané
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