Easy site to browse, nicely packaged and superfast delivery. Purchased 2 items, 1 not working, but can happen with any electic device. Would shop here again
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Lisez les avis des autres
Delivery was discrete and quick. Wasn't damaged, the pictures are high resolution. Only downside is there is no room to write on the calendar 😅. 4/5 only because I wanted sexy and practical, did... Voir plus
I love this site! So many products available and really easy to navigate through! Amazing service! The products came super quick in discreet packaging! Have already been recommending my friends to use... Voir plus
Very pleasant transaction and I would gladly purchase again from Kinky Playhouse. Excellent customer service, super fast delivery, reliable and I received exactly what I ordered. Exceptional value for... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are Kinky Playhouse, a trusted Australian online store for adult sex toys, lingerie, adult sexy costumes, bondage & fetish gear and accessories. Whilst we have been operating since 2018, we joined Trust Pilot in 2021. If you have ordered from us, or have interacted with us, we would appreciate if you could please leave a review of your experience for other potential customers who may not have engaged with us before. All orders on our website ship discreetly from our warehouses in Australia.
Coordonnées de contact
4,3
Excellent
28 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Good
Easy site to browse, nicely packaged and superfast delivery. Purchased 2 items, 1 not working, but can happen with any electic device. Would shop here again
11 juillet 2026
Great product
29 juin 2026
Will buy again
Super fast Postage. Brand new sleek items in original packaging. Great sale prices. Very happy
24 juin 2026
Great service
When an item was out of stock they notified with an email and refunded the amount immediately. Great service.
28 janvier 2026
Highly reccommend
Fast delivery and great quality. Considering other sites sell the exact same product for almost double the price... incredibly impressed.
9 décembre 2025
Would order again!
Delivery was discrete and quick.
Wasn't damaged, the pictures are high resolution.
Only downside is there is no room to write on the calendar 😅.
4/5 only because I wanted sexy and practical, didn't get the latter.
24 novembre 2025
great to deal with
great to deal with, fast postage and item is exactly as described. definitely we shop with them again
13 janvier 2025
Fantastic
Service and products were delivered fast, discreetly and everything was as expected! Thank you so much, will definitely shop here again!
10 octobre 2024
Avis spontané
Outfit had a dirty stain on it when it…
Outfit had a dirty stain on it when it arrived like someone had already worn it! Not happy At all.
30 septembre 2024
Réponse de Kinkyplayhouse
We are most sorry to learn here on Trust Pilot of your less than positive experience with us. We absolutely do not give customers second hand/used/returned lingerie, hence why we do not accept returns on these intimate items for a change in mind. We are horrified to hear of your experience here on Trust Pilot, as how you received your costume is the condition we received it it directly from the manufacturer. We would have gladly sent a replacement if you had have contacted us with your concerns once you received it. a 1 star review is horrifying when we try go over and beyond to provide our customers with the best shopping experience. Devastated to not have been given the chance to remedy the situation :(
Fast and discreet delivery
Fast and discreet delivery. Sizing was on point. Partner loved them
16 septembre 2024
Wanted to buy the “Demon” by Naked…
Wanted to buy the “Demon” by Naked Addiction. However, still a fantastic product if you like a thrusting dildo. Would definitely recommend. Discreet packaging as advertised and fast delivery. Recommend KP and this product.
20 juin 2024
Quick service
29 avril 2024
Sent parcel to wrong address
Sent parcel to wrong address
Cost me money to get it sent to right address
Sent email and you never responded about it.
1 mai 2024
Réponse de Kinkyplayhouse
Hello there. Firstly, we are most sorry to learn on Trust Advisor that you have not received your order. We haven't received an email from you and have since sent you a couple of emails about the matter, I hope our emails are coming through to you...? We have checked our system and shipping label and we can confirm we posted your order to the address you provided us. We have lodged a complaint with Australia Post. You should not have to pay Australia Post to receive your order, nor should you have to wait for us to resolve this with Australia Post. We have posted you a replacement Express Post and trust you should receive this order. Please do feel free to respond to our emails - support@kinkyplayhouse.com.au
Do take care, and we trust you will have your order very shortly. All the best!
Amazing service and wide range of products
I love this site! So many products available and really easy to navigate through! Amazing service! The products came super quick in discreet packaging! Have already been recommending my friends to use kinky playhouse for their purchases :)
10 février 2024
Avis spontané
Pleasantly Surprised!!!
[Was initially nervous to order due to the brief and limited reviews here, and that the latest one was over 12 months old, but after cross referencing the reviews from their Ebay store I was then comfortable enough to give it a go]
Even with its hiccups, I am overall pleasantly surprised! Will be confidently returning in the future for its competitive pricing and product selection. See below for my detailed review.
SHIPPING/PACKAGING:
My order was lodged on a public holiday long weekend and was promptly shipped the next available business day. Packaged adequately in a black padded mailer and labeled discretely as 'LB Fulfilment,' it arrived at my door within 3 days of dispatch. Very happy there :)
PRODUCT CONDITION:
Upon opening, my singular product order arrived with its packaging dented in notably on one side (likely from its time in transit - luckily causing no product damage), a piece from it missing, broken manufacturer seals, and a 'foreign' tape seal. A very worrying experience.
For the product I did receive; I have yet to come across any quality concerns, and have not discovered any discrepancies that raise suspicion of it being a non-genuine branded product.
CUSTOMER SUPPORT:
After inspection I immediately called up customer support (during their working hours) and was met with their message bank. I did not leave a message and alternatively emailed customer support with photos of the missing part and altered seals, and requested a replacement (with the assumption I had received something that had slipped through quality control). They responded same day, apologised for the matter, and informed me that the manufacturer had removed said part due to import restrictions around button cell batteries/products. Hence also the altered seals.
This information is now communicated on their website, indicated clearly on the product listing. I am unsure if I have somehow missed this information before ordering, or if its details have been amended due to my case. Do with that what you will.
Because my interest in replacement was based on the missing part and altered seals being accidental, replacement was no longer feasible as they were intentionally supplying the product that way. Instead, customer support offered a complete refund due to my lack of satisfaction. They quickly processed the refund back through my method of payment (PayPal) without problem. Generally very satisfied with the handling/resolution of my case!
FINAL NOTES:
- Overall super friendly, understanding and responsive support.
- Great shipping/packaging.
- Seemingly trustworthy products.
- Glad to now see the product listing contains the relevant disclosure.
- Could improve/tweak website's presentation to read as more reliable/trustworthy for newcomers, including its presentation when Google searched. It inadvertently gets itself categorised into the mass of 'precarious adult toy stores to avoid.'
Review would have been 5/5 if the website had more polish/approachability.
Review is dated the day my order concerns concluded (refund confirmed - payment pending)
1 février 2024
Avis spontané
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