kissskids.com Avis 

38
TrustScore 2.5 sur 5

2,4

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Most of this rating is based on the time it took to get the product. The tracking was misleading. It was actually delivered 2 weeks after the tracking says it was delivered. The product is actually... Voir plus

Noté 5 sur 5 étoiles

I sent this to my grandson. He is in another state so I did not get to see his reaction but his mom says he was so so excited about it!! He loves all the pockets and his mom says it is well made. I... Voir plus

Noté 1 sur 5 étoiles

The absolute worst, misleading company. Product arrives (or not) from a slow boat out of china! No idea was ordering from china as website looks domestic. Ordered two personalized infant beenies on 1... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Do NOT order first it takes forever to get product. Ordering from Etsy or even temu is faster which is what I will be doing. The “sale” they have isn’t really one. And the material is cheaply made and... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

38 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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2,4

Tous les avis

(38)

12 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

This beach blanket is extremely…

This beach blanket is extremely lightweight, which makes it a breeze to carry to the beach. It folds up neatly and fits easily into our beach bag. The custom name is a cute addition, and my child loves that it's just for them. The material is strong and has held up well to our beach activities. It's a great product that combines functionality with a personal touch.​

17 février 2025
Noté 1 sur 5 étoiles

Heard nothing after placing an order

I made an order for one of the customize blankets with the baby name on it and paid through paypal, that was on February 1st but til today i haven't received anything, no information regarding my order no order number or tracking number or if my order has been shipped they just withdraw my money and that's it I have sent an email with no response, i have tried texting them twice in their website on the "chat with us" button with no reply, its either u send me the product or refund me, cuz am seriously disappointed with the way am being treated

1 février 2025
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hi dear customer,

We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. I am sorry for being late. Could I have your e-mail address please, so I can check for you? Or you can try to contact our customer service email again for communication.

Noté 1 sur 5 étoiles

Never received product or refund

Never received the product.
They agreed to send refund.
Never received refund!
Rubbish company!

31 janvier 2025
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hi dear customer,

We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. Refund approval will be completed within 5-7 business days and refunded to your bank. please wait patiently, thanks. If you have not received it, you can try to contact our customer service again.

Noté 1 sur 5 étoiles

Never received item and am not getting a response

I never received my customized beenie that I ordered for my son for Christmas. I didn’t know I was ordering from China. The site does not tell you that. So we missed Christmas. It’s now January 21 and I still haven’t received the item. When I follow the tracking number it says it’s delivered but we never received them. My order number is KKID59212. I’ve sent two emails and still haven’t heard back.

14 décembre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Dear Customer,

Your order shows that it has been delivered to your door. If you have not received it, I recommend contacting your local post office for further assistance. Tracking number >> IN61PF500006029528. Their phone number is 1 (901) 300-0701

Noté 1 sur 5 étoiles

The absolute worst

The absolute worst, misleading company. Product arrives (or not) from a slow boat out of china! No idea was ordering from china as website looks domestic. Ordered two personalized infant beenies on 12/5, said shipping in 5 days. Still waiting month later. Missed Christmas hope I don’t miss winter!

2 janvier 2025
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. We are committed to improving our services. Please feel free to reach out to our after-sales email at any time, and our customer service team will be happy to assist you with any after-sales issues.

Noté 3 sur 5 étoiles

Near-Perfect Item Despite Service Hiccup

A small point deducted from the service because there was no automatic query about personalization. But the direct communication worked really well and I am 100% happy with the item.

18 octobre 2024
Logo de kissskids.com

Réponse de kissskids.com

Dear customer, thank you for your love, we will continue to work hard to do better.

Noté 3 sur 5 étoiles

Cute with Room for Improvement

could be better but overall cute.

14 novembre 2024
Logo de kissskids.com

Réponse de kissskids.com

Thank you for your support! We are committed to working hard and continually improving to serve you better.

Noté 2 sur 5 étoiles

Poor quality

Took over a month to arrive and cheaply made! The print is so small!

25 décembre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Dear customer, I am very sorry that you are not satisfied. We are committed to improving and appreciate your feedback. If you have any other after-sales concerns, please feel free to reach out to our customer service team, and they will assist you in finding a satisfactory solution.

Noté 1 sur 5 étoiles

No Response on Order

Please cancel this order. Thank you.
Michelle Busch

I placed an order on 11/28/24 and got a confirmation email on the order but I have heard nothing since. I sent another email to customer service but I have heard nothing. Is this a legit company?

27 novembre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hi, I am so sorry for keeping you waiting. We are doing real and honest business. The order process is clear and reliable. Could I have your e-mail address please, so I can check for you?

Noté 1 sur 5 étoiles

Disappointed

Disappointed! I placed my order and haven’t heard from them other than my confirmation email. The tracking information doesn’t work and doesn’t show me anything. I paid extra for expedited shipping. I ordered 2 personalized beach towels and two personalized aprons for my grandsons 🥲

28 novembre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hi, Sorry to keep you waiting. We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. You can contact our customer service email to check your order status.

Noté 3 sur 5 étoiles

The product is terrific but communications are ridiculous. …

The product is terrific & will be a great xmas present for my grandson. The company's communications, however, would be comical if it didn't look like I had been bilked out of £27. The bot that answered my query just disappeared after my 1st question. I was then met with silences until finally I was assured my item would arrive on 11 November 2022. I wrote it off as a stupid mistake & then an exact example of the advertised apron and hat arrived.

11 novembre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Thank you for your continued support of our business.

Noté 1 sur 5 étoiles

Waited 6 weeks

Waited 6 weeks , nothing , then told my parcel was being sent to Staffordshire , I’m in York , Sent a dozen emails and they’re not responding , never use this company

20 octobre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance. Our customer service has responded to your message via email and we hope we can find a solution.

Noté 2 sur 5 étoiles

Where is my order?

Ordered 3 ornaments in mid October. The tracking option doesn't work. I have no idea when or if these ornaments will arrive. Cleverly disguised Chinese company. Stay away.

15 octobre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hello, thank you for your trust and order. We are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry. If you have any questions, please contact our customer service email >>service@kissskids.com

Noté 1 sur 5 étoiles

Will Never Order From This Company Again!

This company does not even deserve 1 star. I ordered 12 of the Santa cloth gift bags for family members. The initials and each name were printed in a bright, neon pink, not a Christmas Red as shown is picture. I spent over 6 weeks communicating by email with company. They only offered 20% refund on a very pricy order. Still working with them for resolution. I have request phone # to talk in person with someone, and no # provided.

9 septembre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance.

May I know your order number or email please?We will check more details and provide you with satisfying solution.Please don't worry.
Your early reply will be highly appreciated.Thank you for your support.

Noté 1 sur 5 étoiles

Unhappy with the white apron and white…

Unhappy with the white apron and white lettering. I may have made a mistake not seeing where to change the color of the print but you cannot read the name and I am not satisfied. I contacted the company and they did not offer a solution other than me placing and paying for another order with a very small discount. Unsatisfactory customer service, I would not recommend.

16 octobre 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance.

May I know your order number or email please?We will check more details and provide you with satisfying solution.Please don't worry.
Your early reply will be highly appreciated.Thank you for your support.

Noté 1 sur 5 étoiles

Wrong Products!! No replacements!!! Watch out

The company did not send a confirmation mail, and two products I definitely did not order. They did not offer a solution to replace, send the right products or anything. They offered to give me a 50% discount for future purchases. No thank you, not ordering again things I do not get at the end!

13 mai 2024
Avis spontané
Logo de kissskids.com

Réponse de kissskids.com

We are sorry that you are not satisfied with the product and delivery time. We are trying to shorten the time of delivery. You can contact our customer service email >>service@kissskids.com to discuss your dissatisfaction and see if we can solve the problem.

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