Kitpapa Avis 

Terrible customer service. Still can't get their product to work. Tutorial videos they insist on sending you are outdated. What a waste of time, money and energy!!

Bad service

Kitpapa offers some of the best premium WordPress themes out there, and their support is just as impressive as their products!
I contacted them several times with questions about my theme and they were incredibly helpful and kind every time — no frustration, no delays, just real solutions with a smile.
If you’re looking for premium WordPress themes with a team that actually has your back, Kitpapa is the way to go. 5 stars all the way!

The Chayon helped me when I was stucked after importing template kit he supported me and solved my problem in just 5 mins. I'm really satisfied after buying kitpapa template kit

It was helpful, Helped with resolving my query.

I like kit papa service and also product , I enjoy the to use the product and easy also to use

I recently purchased a template from Kitpapa, and my experience has been excellent. The template quality is top-notch, with a clean design, modern layout, and easy customization options. Everything was well-structured, which made my work much smoother.

What impressed me the most was their support team. They were helpful, quick to respond, and guided me step by step whenever I faced any issue. Their professionalism and dedication truly stand out.

Overall, I’m very satisfied with both the product and the support. I highly recommend Kitpapa to anyone looking for high-quality templates with reliable customer support.

Firstly, I was confused about taking the first step toward a decision. But at this moment I contacted their customer service, and they supported me at any time, even on their off day. At last, my card didn't support buying the item, so they gave me their hand to take me from that tense moment.

I’ve had a consistently great experience with the Kitpapa support team. Every time I’ve encountered an issue with my account or templates, they respond quickly and handle it efficiently. What stands out most is their commitment to actually resolving the issue—not just replying, but making sure everything works perfectly. Truly reliable support.

Extremely disappointing. This is easily one of the worst design/service experiences I’ve come across.

Almost all of their service pages look low-effort, outdated, and poorly put together, it honestly feels like they were rushed or never finished. The only page that looks remotely acceptable is the homepage; everything else is subpar and not worth paying for.

What’s more frustrating is the false promises. Their website claims they upload five new templates every month, yet there have been little to no real updates for what seems like years. That’s very misleading for potential customers.

Save your money and look elsewhere, marketplaces like Envato offer far better quality, better support, and regularly updated products.

If negative stars were possible, this would qualify.

Bad experience. Many templates have missing files, and some templates fail to import successfully. I purchased the lifetime package, but it hasn’t met expectations.

I purchased the CarHub – Car Rental Element theme (Order #74524107) from Kitpapa, and the download package didn’t even include the style.css file, which is essential for installation. Without it, the theme is completely useless.

I contacted support with all my order details
but the issue is still unresolved. For a paid product, this is extremely unprofessional and frustrating.

Wasting customer time and money by delivering incomplete themes and not providing timely support is unacceptable. Unless this is resolved quickly, I cannot recommend Kitpapa to anyone looking for reliable themes.

I purchased their Lifetime Access plan last month, but I’m very disappointed with the support.
Whenever I needed assistance, I received no response. I submitted support tickets and sent emails, but the team never got back to me.

Another major issue is with their theme — it relies heavily on hard-coded elements on every page. As a new WordPress designer, it's extremely difficult to fix bugs or errors without proper guidance, and unfortunately, their support team is completely unresponsive.

Kits are working fine. I purchased their lifetime plan. If all kits work, it will be worth for money indeed.