Everyone has there own experiences in casinos, so I only can give my own personal experiences in here. So far the casino has not disappointed me and actually put a smile on face because of the winning... Voir plus
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Lisez les avis des autres
I’m bitterly disappointed in the way I have been treated by the customer service. My account was locked out for no real reason and 5 emails and no response from any member of staff I’m still trying ha... Voir plus
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Worst customer service, deposited 200 won 600 now they won't let me withdraw Asking all kinds of ridiculous requirements. The customer service don't care too
L'entreprise a répondu
vägrar betala ut min vinst kräver att jag ska bevisa vart pengarna jag spelade för kommer ifrån, men var inga problem med att sätta in pengarna o spela för men när jag vann o ville ha mina pengar s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With more than 3,000 games on offer, ranging from classics to the hottest titles from the industry's top game providers, KnightSlots provides a huge selection of games to fit any preference. From classic games to the newest releases, players may take advantage of the best online slots, table games, game shows, jackpots and live casino games available. KnightSlots is accessible via desktop, mobile, or through its mobile app.
Coordonnées de contact
Royaume-Uni
- support@knightslots.com
- knightslots.com
2,6
Bas
126 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Worst customer service
Worst customer service, deposited 200 won 600 now they won't let me withdraw
Asking all kinds of ridiculous requirements.
The customer service don't care too
19 avril 2026
Avis spontané
Réponse : KnightSlots
Hello,
We thank you for leaving a review and sorry to hear about the issue you have raised.
When you register an OJO account we let you know when accepting our Terms and Conditions what files will be required in point 1. Just in case this is missed we add this important detail to your deposit confirmation emails. To make sure we have covered all bases we then add pop-up boxes between game play.
With all the above in place this will prevent any delays when wanting to withdraw winnings.
In the meantime, there’s the option to place limitations onto your account under Safer Gambling section to ensure your winnings are protected.
You will receive a notification from Trustpilot asking you to kindly provide us with your account information so we can check your account status.
Everyone has there own experiences in…
Everyone has there own experiences in casinos, so I only can give my own personal experiences in here. So far the casino has not disappointed me and actually put a smile on face because of the winnings which are greater than the losses, bonuses are for me the number one choice over other casinos, who may have better RTP than this. Slots some are very good, some are good and some are shit. Customer service maybe they don't respond to you straight away but they do make sure your concerns or issues are resolved. Again these are my own experiences in here that is why I'm giving it a 5 star
1 mars 2026
Avis spontané
Réponse : KnightSlots
Hello Ali,
Thank you for taking some time out of your day to leave your review.
Your feedback is invaluable to us as we try to build the best experience for our players! We are happy to hear our support team has made sure to address any concerns for you and thank you for your understanding for any delay in response, we do our best to respond asap.
We hope you continue to enjoy your time with our casino Ali.
I’m bitterly disappointed in the way I…
I’m bitterly disappointed in the way I have been treated by the customer service. My account was locked out for no real reason and 5 emails and no response from any member of staff I’m still trying hard to get back into my account so I can withdraw my £100.60 and go elsewhere. Bank holiday weekend may be the reason for no response but confirmation that your email has been delivered would put my mind at rest. Not at all impressed
3 avril 2026
Avis spontané
Réponse : KnightSlots
Hello Philip!
Thank you for leaving a review and truly sorry to hear about your experience.
Unfortunately we have not received an email from the one provided when we kindly requested your account information.
We take account security extremely seriously and can only communicate from the account registered email.
Please head to your personal area Philip to check your personal information and contact us from the email showing on your account.
Also for a quicker reply please pop on Chat, will be happy to help 24/7.
Absolute scam I joined with there…
Absolute scam I joined with there welcome bonus played my deposit then received an email to say I'm not eligible not received my bonus joke of a site!!!
16 mars 2026
Avis spontané
Réponse : KnightSlots
Hello Jason,
Thanks for reaching leaving a review about your extra game play.
When you registered your account our Management team made a decision about offers and rewards on your account. An email notification was sent straight with your Welcome email so that you could decide on whether to make a deposit or not.
This is a Management decision we are not privy to the reasons. As per our Terms and Conditions of the offer, they are able to make this decision at anytime.
You are able to withdraw your initial deposit if this had not been spent and apologies for any inconvenience.
If you need assistance please contact us on Chat Jason, here for you 24/7.
I like this particular Casino and the…
I like this particular Casino and the ones that are affiliated with it. They're bonuses are good and they're fast on paying out and I've never had any issues with customer service or playing or getting paid or any of that. I recommend it
9 mars 2026
Avis spontané
Réponse : KnightSlots
Hello Jodie!
Happy to hear that you enjoy our platform of entertainment and thank you for leaving a review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
We enjoy rewarding our players on a regular basis from Daily Picks to extend game play to Tournaments for prizes.
If you need anything in the future Jodie please contact us on Chat, here for you 24/7.
I highly recommend KnightSlots to…
I highly recommend KnightSlots to anyone looking for a legit casino. The games are fair, the bonuses are generous, and Varun has been consistently helpful with everything from account setup to withdrawal queries. Five stars all around!
6 février 2026
Avis spontané
Réponse : KnightSlots
Hello Marco!
Thank you for taking time to leave a review and for your kind words.
We will be happy to pass on your comments to the relevant department and also glad to hear that Varun was able to assist you with any queries.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
We do enjoy rewarding our players on a regular basis from Daily Picks to Tournaments for Prizes so make sure you are getting the full experience.
If you need anything in the future Marco please let us know.
Hi l think there is 2 knightslots…
Hi l think there is 2 knightslots casino but l’m still having problems with the games. Do l need to close the one l’m at and go to the next knightslots casino
6 mars 2026
Avis spontané
Réponse : KnightSlots
Hello,
Thank you for leaving a review and providing your account information.
We are sorry to hear about the issue you have raised with accessing our games.
Our support team have been trying to assist you and provided you with hopefully the solution.
In keeping with laws for regulated casinos, iGO requires all our players to verify their location every time you are playing online to make sure you are really in Ontario.
Please install Xpoint Verify on your device to be able to play our many games. Make sure when using Laptop/PC/Mac download and every time you want to play you will need to first open the Xpoint Verify.
If you are still having connectivity issues then please provide a short screen recording so that our Technical team can take a look to get this fixed. Please email support@knightslots.com happy to help 24/7.
Trying to withdraw money is extremely frustrating
Reading the reviews I'm having exactly the same problem withdrawing funds. I verified all my bank information. At first I tried to use the credit card option to credit back my account but that didn't work so the client specialist told me that I had to do a wire transfer but the wire transfer option did not appear on my account. When that was resolved I went to use it and it's asking me to enter a swift code however the field to enter the Swift Code is grayed out so I can't enter any information there. I've contact customer service about three times now and have been trying to get this resolved for the last 5 days. Each time they tell me I have to wait for someone to email me but I don't understand why someone cannot enter the information for me so I can actually get my funds. I have never had an issue getting funds for many other online casino and just trying to get through the chat to a actual person that's not a bot takes forever. I've already sent a couple of emails as well but I have not had a response
Update- customer service contacted me and asked me to update my account information which I cannot do on your website so alternatively also asked for wire instructions which I sent yesterday. No reply and no action has been taken. I would assume that the wire would have been processed yesterday.
25 février 2026
Avis spontané
Réponse : KnightSlots
Hello Catherine,
Thanks for taking some time to leave your review. We are sorry to hear you are expereincing issues with your withdrawal and want to resolve this for you asap!
Thank you for sending your details for us to check your account. We can see our support team has been in touch via email as the payments team have sent some details to assist in your withdrawal.
If the issues persist please get in touch with our team on chat and request to speak to an agent so we can assist you!
Réponse : KnightSlots
Hello Lubomir.
Thank you for taking the time to leave your review! We are so happy to hear you are enjoying our casino.
Fantastic experience at KnightSlots…
Fantastic experience at KnightSlots from the start. The game library is huge, the site never lags, and Varun assisted me with a bonus code that wasn't working. He fixed it right away and even added extra spins. Top-notch service!
16 février 2026
Avis spontané
Réponse : KnightSlots
Hello Marco,
Thanks for taking the time to leave your review! We are so happy to hear our team has resolved your issue for you and got you on the way to enjoying your games!
KnightSlots is reliable
KnightSlots is reliable, fun, and trustworthy. I've made several withdrawals without any delays, and when I needed help with two-factor authentication, Varun guided me through it patiently. Excellent support team!
15 janvier 2026
Avis spontané
Réponse : KnightSlots
Hello Concetta!
Thank you so much for your review! Your feedback means the world to us and we are so happy to hear you are enjoying our casino!
KnightSlots delivers everything I want…
KnightSlots delivers everything I want in a casino: great games, fair bonuses, and quick withdrawals. Varun helped me understand the VIP program and even upgraded my account when I qualified. Feels good to be valued as a player!
17 février 2026
Avis spontané
Réponse : KnightSlots
Hello Monica,
Thank you for leaving a review and congratulations on becoming a VIP player!
Appreciate your kind feedback for Varun and we will be happy to pass this on as we aim to make sure you feel special.
Monica please make sure to check your Daily Picks and Tournaments to extend your game play on us.
As a host platform for worldwide game providers we bring you a variety of entertainment and we are sure you will find some favourites.
If we can help in the future Monica please let us know, here for you 24/7.
KnightSlots is now my favorite online…
KnightSlots is now my favorite online casino. The slot variety is amazing, payouts are reliable, and Varun helped me claim a loyalty reward I didn't even know I had. He's always quick to help and very professional.
30 janvier 2026
Avis spontané
Réponse : KnightSlots
Hello Daniele,
Really appreciate you taking time to leave a review and thank you for your kind words.
We will certainly pass on your comments to our Customer Support team.
Our players receive rewards every day with Daily Picks and Tournaments to extend your game play so please make sure to check the offers regularly.
We aim is to our provide you with the best games from around the world at your finger tips and congratulations on receiving your winnings Daniele.
Should you require any further assistance please let us know Daniele, happy to help.
No single winning spin on slots
Good customer service. I thought I was going to deal with human acting like bots but I had Breno who was patient and tried to understand my query. He asked me some questions and explained the reason why the data was needed. He dealt with my issue within 2 minutes once he established the cause. Kudos to Breno. Everything was smooth. The RTP wasn't great less than 5% . Scatter is hard to come by. Started playing last year September and the result was the same. Net down to £45. The stars are for one staff who carried himself/herself professionally.
20 février 2026
Avis spontané
Réponse : KnightSlots
Hello Geronimo,
Thank you for taking time to leave feedback and we will certainly pass your comments on to Breno, happy we could help.
When you first register an account we let you know when accepting our Terms and Conditions what files will be required in point 1. Just in case this is missed we add this important detail to your deposit confirmation emails. To make sure we have covered all bases we then add pop-up boxes between game play.
With all the above in place this will prevent any delays when wanting to withdraw winnings.
As each document is verified, you receive an email letting you know accepted, duplicated or rejected.
Rest assured that the results of your spins are determined by mathematical algorithms and the Random Number Generator (RNG), ensuring total fairness.
Our RNG software is rigorously tested by iTech Labs, an internationally recognized testing agency. This ensures our game outcomes meet the strict standards set by tightly regulated gaming authorities worldwide.
Each game has their own individual RTP and this can be checked under the 'i' information section on our home page.
Geronimo if you would like further assistance please contact us on Chat, here to help 24/7.
vägrar betala ut min vinst
vägrar betala ut min vinst
kräver att jag ska bevisa vart pengarna jag spelade för kommer ifrån, men var inga problem med att sätta in pengarna o spela för men när jag vann o ville ha mina pengar så var det tydligen jätte viktigt....
kommer anmäla sidan till spelinspektionen.
5 février 2026
Avis spontané
Réponse : KnightSlots
Hej,
tack för din recension och är ledsen att höra att du har stött på ett Problem.
Du kommer att få ett meddelande där vi ber er att förse oss med din konto information för att informera, så att vi kan skicka dig med all relevant Information och du kan stödja
I have bad experience here yesterday i…
I have bad experience here yesterday i though was good then when i won and try to withdraw asking me for documents. But i used my debit mastercard does’nt have photo. So i send them my debit card and bank statement with my name and address and my driver licensed . And still not verified for withdrawal but verified i can play and i guess deposit.. i honestly not recommend this online casino. And closed my account and play my winnings until went 0 balanced bec. No choice but to play…BEWARE!!!
1 janvier 2026
Avis spontané
Réponse : KnightSlots
Hello Carlos,
Thanks for leaving feedback and truly sorry to hear you feel this way.
Our request for documents are in line with regulatory obligations, we are simply doing our duty as a licensed casino.
We apologize if caused any inconvenience and we do let all our players know the process on accepting our Terms and Conditions point 1 upon registeration and before playing.
You do have the option to safeguard your winnings while any process is being completed > go to the Personal Area in the menu > Select Player Limitation, the same area you would have chosen the close account measures.
Carlos of course we respect your decisioon and we wish you all the best for the future.
Should you need any assistance please contact us by email support@knightslots.com
Very Sketchy site
Very Sketchy site, customer service on live chat is horrible to speak too. My withdrawl was taking long it said will receieve in a couple hours. Took about 7 hours but thats because I constantly kept going on live chat and asking where is it. They said it approved at 1:40 pm and so happenily when i was in the conversation with them at 5:30 pm i receieved the email. I dont know but maybe stay away use a legit website with the cashout option in 1 minute it hits your bank account. Big name casinos
26 janvier 2026
Avis spontané
Réponse : KnightSlots
Hello,
Thanks for leaving a review and we will certainly pass on your comments to our development.
We kindly ask you to bear in mind that our live chat works like messenger, when we are busy and we’re working through the list to help all our players as quickly as possible.
Our aim is to process withdrawals within a few hours as you mentioned. Although it can take a little longer at times rest assured we will let you know when it’s completed.
Unfortunately the process is not reliant of the number of interactions with players and has to complete the timings, apologies for any inconvenience.
Congratulations on your winnings and we are pleased that they have arrived with you.
Of course we do respect your wishes going forward and if you need any help with your account please let us know.
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