Packaging arrived in perfect condition, everything protected and neatly organised. The instructions were clear, easy to follow, and even included spare fixings, which took the stress out of assembly.... Voir plus
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Lisez les avis des autres
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À propos de l'entreprise
Écrit par l'entreprise
Kobledesigns.com is the home of smart furniture. Our UK based team design and manufacturer premium smart furniture. We specialise in home office and gaming furniture and accessories. Owned and opperated by Justwise Group Ltd.
Coordonnées de contact
Unit 6 The Shires, Shirehill Ind Est, Saffron Walden , CB11 3AP, Essex, Royaume-Uni
- 01799513466
- cs@kobledesigns.com
- kobledesigns.com
4,6
Excellent
499 avis
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This was a gift but it looked great…
This was a gift but it looked great when he opened it and he loved the phone charger. 👍
23 juin 2022
Réponse de Koble Designs
Hi Annie,
Many thanks for the positive feedback on your new Koble light!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Good just a few tweaks needed
Product is good only disappointment is a mouse doesn’t work effectively on the surface which for a desk is an issue. Purchased a pad and all good now, but when purchasing a desk you would expect one of its primary purposes is for a mouse to work…
Would be good if Koble done accessories such as pads which fit around the smart buttons on the desk itself
Other than that I am pleased - delivery also really good although the delivery firm is a completely different email so mine went into junk and nearly missed the deadline for a reply
23 juin 2022
Réponse de Koble Designs
Hi Alan,
Many thanks for the feedback on your desk, and the issues you had experienced with a mouse on the surface. I will let our design team know, if you could drop me a line and let me know which mouse you had an issue with using that would be really helpful.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Want a modern lamp...just buy it!
Great item..very modern and innovative. Just wish it has a list with it of which phones it will charge..
23 juin 2022
Réponse de Koble Designs
Hi Ann,
Many thanks for the positive feedback on your Arc lamp. You can find a full list of compatibility for phones here: https://kobledesigns.com/wp-content/uploads/2021/06/Wireless-charging-compatibility-guide-2.pdf
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Smart Desk with smart customer service …
After placing a initial enquiry about the difference in smart desk models I've since placed a order to which I am waiting to arrive.
Customer service was detailed and helped me make the decision, I think if it was not I would have waited but the discount helped 🙂
6 juin 2022
Avis spontané
Réponse de Koble Designs
Hi R Broxton,
I am glad we were able to help you make a decision on our desk and that you were about to take advantage of one of our discounts.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Arrived quickly and well packaged.
22 mai 2022
Réponse de Koble Designs
Hi Nichola,
I am pleased to read you are happy with our service.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Excellent service
18 mai 2022
Réponse de Koble Designs
Hi Kamila,
I am pleased that you had a positive experience with our service.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Amazing I love it
Amazing. I love this desk! It’s a great size, and sturdy. The charging ports and wireless charging mean I don’t need as many wires or plugs as well. The mechanism is smooth and quiet. Delivery was super easy and timely!
11 mai 2022
Réponse de Koble Designs
Hi Felicity,
Many thanks for the positive feedback on your new KOBLE smart-desk!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
The smart table is really good
The smart table is really good, lots of features and well made. Only thing that was a bit frustrating was the legs hadn’t been put in correct sleeves pre build but once sorted it was easy to put together, would recommend
10 mai 2022
Réponse de Koble Designs
Hi John,
I am sorry to read one of the legs was in the wrong sleeve but happy that you are enjoying your KOBLE product.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Réponse de Koble Designs
Hi Lex,
I am glad to read you find our products of a good quality and at a good price!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Réponse de Koble Designs
Hi Anon.
Many thanks for the positive feedback on your new KOBLE smart desk!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Good products but would like a choice of a dark aswell as white
This is not the first product I have purchased from Koble, average delivery time it was packaged well works great, my only down side is a lot of the lamps and speakers they produce are white and after a few times outside can get dirty, other than that I’m happy
27 avril 2022
Réponse de Koble Designs
Hi Nigel,
We appreciate your feedback on the avilablity of different colours and keeping the white ones clean while using outside. We are glad you are enjoying the existing product though!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Réponse de Koble Designs
Hi Izzy,
I am pleased to read you are enjoying your new KOBLE desk and we appreciate the positive feedback!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Excellent value for this speaker/lamp
Excellent value for this speaker/lamp. The sound is reasonable and the design is simple.
26 avril 2022
Réponse de Koble Designs
Hi L Clements,
I am pleased to see you are enjoying your new KOBLE speaker! Many thanks for the positive feedback.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Love this wee device
Love this wee device. Great for outdoors and the light is fab! Very easy to set up.
26 avril 2022
Réponse de Koble Designs
Hi Liz,
I am pleased to see you are enjoying your new KOBLE speaker! Many thanks for the positive feedback.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Juno Desk - highly recommend!
I’m delighted with my new Juno desk! Excellent quality, straightforward and efficient delivery. I highly recommend Koble.
22 avril 2022
Réponse de Koble Designs
Hi Helen,
I am pleased to read you are enjoying your new Juno desk! Many thanks for the positive feedback.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Excellent service
Excellent service. I purchased the Juno desk which was exactly as described and very good quality.
20 avril 2022
Réponse de Koble Designs
Hi Mehrene,
Many thanks for the positive feedback on your new Juno desk and our service!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Réponse de Koble Designs
Hi Katy,
Many thanks for the positive feedback on your new desk and the quality of our service.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
I received my first desk delivered…
I received my first desk delivered which was all completely broken, my second desk arrived and the electrics became faulty after 4 months I contacted the company as it was intermittent and they said it would fix itself.
I called the company after 9 months as the desk stopped working and they will not speak to me. The desk does not charge and the speakers do not work. Every time I email or contact them they close me down saying the complaint is closed (I spoke to David and Nathan) such poor customer service.
8 avril 2022
Réponse de Koble Designs
Hi Emma,
As explained previously, the reason that we will not refund you in this instance is that you haven’t adequately evidenced a fault and you are out of warranty.
You purchased a second desk (Silas Charcoal) on the 15th of December 2020. The Silas desk was delivered by BJS Home Deliveries and signed for by yourself on the 21st of December 2020.
You first contacted us on February 2nd, 2022, claiming there was a fault. We responded by asking for the original purchase number to confirm the warranty and photographic/video evidence of the fault. We offered full tech support on resolving any issues with the desk.
You contacted us again on the 25th of February asking us to collect the desk and offer a full refund. We again asked for the original order number and evidence of the fault. You then provided a fake order number (B3937568-8326). We confirmed this order number was incorrect and asked for a genuine Order Number and evidence of the fault.
On the 28th of February, you said you couldn’t provide the order number but asked us to collect the desk and offer a full refund. We responded that we would require an original order number and evidence of a fault before we would consider collecting the desk or offering a refund. Later on the 28th of February, you then claimed that the desk had arrived faulty and that you would be following this up with a PayPal claim against us. We confirmed that the PayPal claim was outside of their date for complaints, and we again asked for the original order number and evidence of the fault.
On March 1st you sent us a video of yourself placing your phone on the desk as evidence of the fault. We did not accept this as evidence of the fault as this did not show us a fault, just a phone with the camera being turned on being placed on the desk.
On March 2nd you had asked me to refer to my colleagues and informed me that you would leave a bad review if we didn’t collect and refund the desk. We again asked for the original order number and evidence of the faults. You then claimed the desk was still in warranty and said you would have the bank investigate the issue to achieve the full refund. You then provided a genuine order number 24981 which we confirmed was out of warranty as purchased in December 2020. You then claimed the item was delivered later than that, so was still in warranty but didn’t specify a date and couldn’t provide any evidence of late delivery. We then got in touch with our courier, and they confirmed that you received and signed for the desk on 21/12/2020, 08:42 AM, thus was out of warranty. We then sent you the signed delivery note.
On March 3rd you contacted us again to ask for a refund/collection and stated you were rejecting the goods as faulty. The delivery note shows that you signed for the desk accepting it was in perfect condition. You also had not indicated to us in the 14 months you had the desk that it was faulty. We again asked for evidence of the fault.
On March 7th you claimed that the delivery note was for the previous desk Lana desk, however, the desk received was the Silas desk ordered on the 15th of December as stated on the delivery note and signed for by yourself. We then stated unless you could provide evidence of the fault, or that the desk was still in warranty we would be closing the case on our end.
On March 8th you claimed that you did not sign for the desk. You then made a complaint about my customer service performance and asked to speak to a manager. I then spoke to my colleagues who confirmed we should close the case as you couldn’t provide any evidence of a genuine fault or that the product was still in warranty, and there was no more we could do as we had exhausted all our attempts internally to support yourself
On March 14th you again requested us to collect the desk and provide a full refund. We did not respond.
On March 17th you asked for an invoice for your bank, which we provided on March 18th.
On March 24th you called the office asking for a refund/collection. I reiterated that we had closed the case as we had exhausted all our efforts to support you, however, if they were unhappy, you should take legal advice on the matter. Later in the day, you took to social media to make multiple posts on our channels claiming our company was based in Thailand. We are based entirely in the UK. This was the last contact we had with you directly.
Last week your bank got in touch with us, and we were able to send our evidence to them all we had done throughout the process and we were to enable the case to be closed.
Regards
David (Customer Services)
The table is exactly as we expected
The table is exactly as we expected. The table top is made of high quality wood and the build was easy.
The delivery process was also simple and quick.
7 avril 2022
Réponse de Koble Designs
Hi,
Many thanks for the feedback on your KOBLE product and I am glad to read that you are enjoying your new table.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Réponse de Koble Designs
Hi Mr Harris,
Many thanks for the feedback on your KOBLE product and I am glad to read that you are enjoying your new desk.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
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