KOREANBEAUTY.AT Avis 

Réponse de KOREANBEAUTY.AT

19 janv. 2026

Hi,

Thank you for your feedback, Olga.

We’re sorry to hear that the waiting time was longer than expected. This is not the experience we aim to provide, and we truly appreciate your patience.

If you have any questions about your order or need assistance, please don’t hesitate to contact us.

Best regards,
Emil

Réponse de KOREANBEAUTY.AT

15 janv. 2026

Hi Branka,

Thank you for your message.

We’re very sorry for the inconvenience this has caused. Our customer service team did contact you on January 11 regarding the missing item. Please check your spam or junk folder, as the email may have ended up there by mistake.

If you still can’t find the message, don’t hesitate to reach out again and we’ll make sure to help you further as quickly as possible. We truly appreciate your patience and want to resolve this for you without any further delay.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

22 déc. 2025

Hi,

Thank you so much for your review, Irina! 🌟

We’re really happy to hear that everything was top-notch and that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering our best.

Best regards,
Emil

Réponse de KOREANBEAUTY.AT

11 déc. 2025

Hi,

Thank you so much for your lovely review, Basmala! We’re delighted to hear that everything was “sehr schön”. Your support means a lot to us.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

24 nov. 2025

Hi,

Thank you so much for your lovely review, Daniela!

We’re happy to hear that you appreciated the good advice, fair prices, and the care we put into our packaging. Your kind words mean a lot to us.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

19 nov. 2025

Hi,

Thank you for your review, Marion.

We’re sorry to hear about the trouble, but we’re not entirely sure what you mean regarding the QR code. We ship exclusively with DHL and we do not place any QR codes on our parcels, so this situation is unusual for us.

We also handle customer cases by email because, in situations like this, we need to contact the shipping carrier — and that can sometimes take a little time. Email helps us keep everything documented so we can resolve issues more efficiently.

I’ve asked our customer support team to reach out to you directly so we can sort this out and find a solution together.

Wishing you a great day ahead.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

18 nov. 2025

Hi Hülya,

I'm really sorry to hear that you still haven't received your order and didn’t get a response earlier. That’s absolutely not the experience we want our customers to have.

We’ve already informed you that we opened an official DHL case for your shipment so they can investigate and prioritize your delivery. As soon as we receive an update from DHL, we’ll let you know right away — we won’t leave you waiting.

Thank you for your patience.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

17 nov. 2025

Hi,

Thank you so much, Alexandra!

We’re really happy to hear that you’re loving the products and that your skin is glowing more than ever. It means a lot to us. If you ever need recommendations or help choosing your next routine, I’m here for you.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

14 nov. 2025

Hi,

Thank you so much for your kind words, Ioana!

We’re really happy to hear that your order arrived on time and that you’re pleased with the quality of the products. Your support means a lot to us! 😊

Best regards, Emil

Réponse de KOREANBEAUTY.AT

23 oct. 2025

Hi,

Thank you, Russhell! 🌸

We’re so glad to hear that you’re satisfied with your experience — that makes us very happy!

Best regards, Emil

Réponse de KOREANBEAUTY.AT

14 oct. 2025

Hi Eva,

Thank you for your feedback! 🌸

We’re sorry to hear that the delivery took a bit longer than expected, but we’re really glad that you’re happy with everything else.

We’re continuously working to improve our delivery times, and your feedback truly helps us do that. 💕

Best regards,
Emil

Réponse de KOREANBEAUTY.AT

9 oct. 2025

Hi,

Thank you so much for your kind words, Daniela! We're thrilled that you’re happy with our service and would love to welcome you back anytime.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

6 oct. 2025

Hi,

Thank you so much, Nadima! 🥰

We’re so happy to hear that you enjoy ordering from us and appreciate the little gift. Your kind words mean a lot to our whole team! 💖

Best regards, Emil

Réponse de KOREANBEAUTY.AT

29 sept. 2025

Hi Nela,

Thank you for your kind words! We’re so glad to hear you’re happy with your experience. 👌🏻

Best regards, Emil

Réponse de KOREANBEAUTY.AT

14 sept. 2025

Hi,

Thank you so much, Edka! 😀💚 We’re really happy to hear that you are very satisfied with your experience. We look forward to welcoming you back soon!

Best regards, Emil

Réponse de KOREANBEAUTY.AT

3 sept. 2025

Hi,

Thank you so much for your lovely feedback, Gordana! 🌸

We’re really happy to hear that you are satisfied with the quality of our products and that you enjoy the free gifts as well. We look forward to welcoming you back soon!

Best regards, Emil

Réponse de KOREANBEAUTY.AT

29 août 2025

Hi,

Thank you very much for your feedback! 🌸

We’re happy you appreciate our large selection. At the moment, all orders are shipped from Sweden, which may affect delivery times. We’re continuously working to expand and improve our logistics to serve customers in Germany and Austria even faster in the future.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

20 août 2025

Hi,

Thank you, Erik, for your kind feedback! We’re glad to hear that you appreciated the fast delivery and the helpful product information on our website. We look forward to welcoming you back soon.

Best regards, Emil

Réponse de KOREANBEAUTY.AT

18 août 2025

Hi,

Thank you for your feedback, Iuliana! We're glad to hear that your first impression is positive. Feel free to update us in the future once you've had more time to experience the product!

Best regards, Emil