Well. After 5 attempts of contact over 20 days and NO reply. Not great! All I require is a swap of sizes to 2 bracelets, confirming I am happy to pay postage fees. Do these guys check their inbox? I... Voir plus
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Lisez les avis des autres
Great company, really quick and efficient. I ordered a wrong size on one bracelet so sent back with prepaid card. Sorted with new size bracelet and returned in 48 hours, awesome service. Bracelets fan... Voir plus
L'entreprise a répondu
I ordered two bracelets in June that didn't arrive. I contacted the support email, and was told they would be resent, however I heard nothing more. Since then, I have sent several chaser emails askin... Voir plus
I ordered a bracelet in mid Febuary. Unfortunately it did not arrive so I contacted the support team. I received a very quick response by Ed who after making sure the address was correct sent a repla... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We sell men's UK nylon nautical shackle bracelets inspired by the Sea. Made for the average Sea Dog! We are based in the UK and ship using 1st class Royal Mail next day delivery.
Coordonnées de contact
Unit 2, WN6 7NR, Wigan, Royaume-Uni
- help@krakenbracelets.com
- krakenbracelets.com
2,6
Bas
299 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick to dispatch my order and happy to…
Quick to dispatch my order and happy to help with questions.
Would by from them again.
10 septembre 2022
Great bracelet, difficult to put on.
Well, lovely bracelet, the only problem is I can't get it on. You definitely need two people for this operation.
2 septembre 2022
The bracelet is of poor quality with a…
The bracelet is of poor quality with a price not reflecting this but of better .
Avoid this product.
5 septembre 2022
Réponse de Kraken Bracelets
Hi Michael,
We were really sorry to read this review, the quality of our bracelets is a top priority, I hope we can make amends.
We would be more than happy to offer a full refund or send an alternative design which may be more appealing?
Please contact us at enquiries@krakenbracelets.com for an immediate resolution to this issue.
I genuinely hope we can help,
Kindest Regards
Ed from Kraken Bracelets
I had a problem with the size total my…
I had a problem with the size total my fault.
And the were great and sent me new ones.
Fantastic product.
1 septembre 2022
Réponse de Kraken Bracelets
Hi J. Davis,
That’s really great to hear! Customer service and customer care are a number 1 priority for us.
Kindest Regards
Ed from Kraken Bracelets
Great service and product
7 septembre 2022
Réponse de Kraken Bracelets
Hi Patrick,
We really appreciate you taking the time to leave a review, that’s great to hear !
Kindest Regards
Kraken Bracelets Team
Quilty product ,well package
Quilty product ,well packaged and a fair price with free postage.
6 septembre 2022
Réponse de Kraken Bracelets
Hi Anthony,
Thank you for your kind words about our product! It’s great to hear that customers are happy with the value for money !
Kindest Regards
Kraken Bracelets Team
Bracelet is amazing quality
Bracelet is amazing quality. The size I ordered was a bit big so I have contacted them to arrange replacement but haven’t yet heard back. I have however placed another order but again, am waiting for shipping which seems to have been delayed.
3 septembre 2022
Réponse de Kraken Bracelets
Hi Simon,
We really appreciate you taking the time to leave a review with your feedback, it lets us know whether or not we're on the right track.
I'm very sorry to hear about experience with our returns process and issues regarding the recent Royal Mail strike. After checking our correspondance I can see we were able to sort this issue for you? If there is anything else we can do to help to turn this into a 5 Star experience please do not hesitate to ask!
Kindest Regards
Kraken Bracelets Team
Excellent service and quality goods.
19 août 2022
Réponse de Kraken Bracelets
Hi Paul,
Thank you for your kind words about our product! We're really glad your happy with your bracelet. It really lets us know we're on the right track
Kindest Regards
Kraken Bracelets Team
Great product
Great product. Really high quality. Customer service was excellent as well.
19 août 2022
Réponse de Kraken Bracelets
Hi James,
Thank you for such a glowing review! We're really happy you like the bracelet!
Kindest Regards
Kraken Bracelets Team
Quality Product
Excellent quality product. Wonderful exchange service and speedy delivery.
18 août 2022
Réponse de Kraken Bracelets
Hi Laura,
Thats great to hear thank you for taking the time to leave us a review!
Kindest Regards
Kraken Bracelets Team
Great service
I ordered incorrectly, right sizes turned up within a couple of day - great service
15 août 2022
Réponse de Kraken Bracelets
Hi James,
Thank you for your kind words about our product and returns process ! We're really glad your happy with your bracelet.
Kindest Regards
Kraken Bracelets Team
Lovely bracelet 5"
Very happy with the purchase, wear it daily.
The customer service is top class, thank you
13 août 2022
Réponse de Kraken Bracelets
Hi Julio,
Thank you for your kind words about our product! We're really glad your happy with your bracelet. It really lets us know we're on the right track
Kindest Regards
Kraken Bracelets Team
Amazing products and customer service
Amazing products for a great, low price. I've had one bracelet for a while now, it's only leaves my wrist when I shower, and it's still in great shape, compared to reviews of competitor's products falling apart after a few days. Where they really stand out from the others is the customer service, it's 2nd to none.
So great, I've just ordered 2 more, with engraved shackles. :-)
12 août 2022
Réponse de Kraken Bracelets
Hi Mr. Langley,
Thank you for such a glowing review! We're really happy you like the bracelet!
Kindest Regards
Kraken Bracelets Team
Nice product and slick service
Nice product and slick service! Very happy with Kraken bracelets.
12 août 2022
Réponse de Kraken Bracelets
Hi Simon,
We really appreciate you taking the time to leave us a review and we're glad you're happy with the bracelet!
Kindest Regards
Kraken Bracelets Team
Great company
Great company, really quick and efficient. I ordered a wrong size on one bracelet so sent back with prepaid card. Sorted with new size bracelet and returned in 48 hours, awesome service. Bracelets fantastic quality, well made,tough, great components.
10 août 2022
Réponse de Kraken Bracelets
Hi Carl,
Thank you for your kind words about our product! We're really glad your happy with your bracelet.
Kindest Regards
Kraken Bracelets Team
kracken bracelet
The kracken bracelet is great a lot better in person . Nice strong buckle and really nice rope to go round your wrist . Definitely recommend and will buy again .
9 août 2022
Unbelieveable
First rate service with free next day delivery.
Stunning looking bracelet at an amazing price.
Will I buy again? DEFINITELY
5 août 2022
Superb product and first class service
5 août 2022
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