Kresta Blinds & Curtains Avis 

DO NOT USE THIS COMPANY
YES IM SHOUTING!
Never have we experienced such terrible customer service. It’s been nearly a year and nothing is right. Firstly we were waiting for installation only to find they had lost the entire order and nothing had been made. Then the blinds and shutters were all the wrong sizes when they arrived.
This is through Albany Auckland branch.
We still haven’t got the correct ones
They don’t turn up when promised, they come several times to measure the same thing
Beyond incompetent

Shocking, 5 months later, still waiting for my order. No one cares at Krista, they are very unprofessional and lack integrity. They never call you back or respond to emails and nothing us their fault. Do not do business with them, you will regret it!

Nightmare company. They had to make our blinds three times before they matched colours and weren't a joke. Eventually after a year we were reasonably happy. but now..the cords on our premium wooden Kresta Venetians have started breaking 2.5 years after they were installed. But the company A- took 6 weeks to reply to us and needed to be prompted about 6 times and B- now have replied to us saying that seeing as we are 6 months over the warranty they won't offer us any help or repair whatsoever. Would strongly suggest not going with this company.

Unfortunately I had to give a 1 star this company is not worthy of that! Please I urge everyone to stay clear of this company you will regret it! I wish I had of read the reviews before I purchased last November! I am waiting for my correct curtains they tell lies and do not return calls I am lodging with fair trading today and contacting a current affair this needs to stop! PLEASE do not get involved with this company.

Never in my life have I received such awful customer service !! I paid in full and have waited ONE YEAR for my blinds and still don’t have them all.. I have spoken to Bea, Vicky, Andrew and many other totally clueless people and no one will help me, I asked for the email address of the senior manager Linda but they won’t give me her email address! Kresta have destroyed my brand new aluminium window frames left holes in my walls, oil stains on my blue stone pavers from bending curtain tracks on my front door step.. Some blinds are now faulty and some motorised blinds NEVER WORKED from the day of installation, I wasn’t given changing devices to charge the motors and because they have taken so long to install the motorised blinds they are now outdated and Kresta do not have any charging stations.. I can’t get in touch with anyone no one will answer my calls or return my messages.
If you use Kresta it is at your own risk ⛔️

Just stay away from this company.
We had curtains installed over 2 years ago and during that time the white block out was going yellow like a big urine stain.
The curtains face south and are shaded all day by a large verandah.
I contacted them and got polite messages back that they will look into the issue. That was in February this year.
There was no reply and then lied to again by their customer service manager that the delays were due to covid 19. This is when travel was free between states.
Then I got a text from Kresta's General Manager telling us that she will get someone to look further into it as her second in charge left the organisation.
They were all stalling tactics. You would be an absolute idiot to be doing any new trade with this mob.
There soft furnishings are cheap Chinese made rubbish.

Update. 21/5/21

I was contacted by the Kresta representative and he or she wanted me to send all the claim documentation to them.
I did as requested to the supplied email account on this review.
You guessed it NOTHING has transpired since.
It is typical of their appalling customer service.
It is a standard response for those reading the reviews that they are falsely doing something about my issue.

How they are surviving is beyond me. The sales consultant I had in Melbourne didn’t bother answering emails after the order was put in. I was told it was a 5 week wait - 2 months later I had to call to chase it up. The curtains were sitting in the warehouse and no one bothered to call.
The installation person cancelled twice - once was on the actual day , after I had taken time off work. When they were finally installed, one curtain was the correct length, the other was 20 cm longer. A new lot had to be ordered from China and another 2 month wait. The customer service people are polite but sound very inexperienced. This has been a horrid experience, I would not recommend this company.

If these are the traits you are looking for in an organisation, then your search is over and if I could give Kresta a -5 star rating I would.

I purchased a blind in early Oct 2020 and was told at the time that it would take 4-6 weeks to deliver and install. 13 weeks later I contacted Kresta regarding the significant delay - no explanation was given regarding the delay, no one took accountability or apologised.

But it gets much worse – the day of installation was a horrendous experience, with a non-English speaking installer who failed to comply with the very basic instructions that he confirmed he understood prior to starting.

The installer caused thousands of dollars’ worth of damage and denied he had done so. Fortunately, I took before and after photos of the job while the installer was onsite, and I was able to prove he had deliberately lied about causing the damage.

Kresta management suggested the damage was due to a miscommunication, I replied it wasn’t and asked them what kind of customer service experience do they think they are providing when they knowingly send out installers that don’t understand basic English? More importantly though - what kind of impact is this having on the mental health of their employees? No response to this last question to date.

Some four weeks later I am still waiting to hear if/when Kresta will fix the thousands of dollars of damage caused by their installer.

Disgusting, shocking and appalling customer service, from a highly unprofessional company.

I googled blinds and Kresta was the first thing I saw, so I called them and got a measure and quote for my whole house. The salesman recommended the most expensive roller blinds saying it’s easy to clean, better quality etc.- I was sold. Now what’s upsetting is once I get any little mark on them they stain and don’t come out. I call Kresta and they say baby wipes should get them out. Tried that it didn’t, I tried everything. I call again and they tell me it’s out of warranty and there’s a call out fee, I pay for it and the men come and try a baby wipe and tell me there’s nothing they can do. I feel so cheated that I chose something based on quality and reassurance that I’d be getting something easy to clean and I never did. I’m so disappointed not only with them, but myself for believing that a big company means you will get optimum customer service and quality. Sad.

Rubbish products 100% made and owned in China. Lowest pay rates with the best jobs going to their local Chinese employees. Should be illegal for our government to allow the destruction of Australia by allowing such rubbish into our country. Kresta, Vista and Curtain wonderland are the same company. You are a traitor for buying from these companies. Pity there's nothing lower than one star ratings for them.

Buyer beware. Please do yourself a favour and the heartache stay well away from Kresta. Do not even bother. Please take your money elsewhere. We are still waiting for blinds to be repaired since September 2019! Yes that’s correct over 1 year ago. They promise promise promise and never deliver. Our Blinds are fraying, rolled the wrong way, made too short, wrong chain colour. Absolutely disgraceful. Shame on you Kresta. Definitely going to Fair Trading. Kresta does not deserve anyone’s business. They called me 3 months ago telling me they are going to schedule in a time to come and fix the issues and never heard back from them. The sales team never answer the phone, and when they do (after calling and calling and calling etc etc) they ask you to repeat everything again and explain everything over and over. Word of advice. Make sure you put Everything in writing and I mean everything!!
I am deeply upset for All of us who bought blinds from Kresta.

I am having difficulty getting a response from the service team in Victoria. Th WA team have tried to be helpful but after over a week I still have broken blinds and no response. Not impressed Kresta.

Very poor company
Takes your money and then doesn’t deliver
Appalling follow up
Disgraceful customer service
Rip off company

OMG I am reading these reviews thinking this is us. Ordered a house full of blinds & curtains in September, paid up 2 weeks ago and got an email today telling me they won't be in NZ til the 2nd week of December then 1 week to unload at the warehouse. Does that mean installation by Xmas - yeah right. They'll be on holiday til mid Jan. Don't blame covid, some of these reviews are from September.

0. Poor communication. Making excuses. Taking too long. Blah blah blah!. Never again and doesnt want to give me a refund either

Shocking experience with awnings from Kresta. Measured and quoted, we arranged for an electrician to measure and quote for a new power point that was required, all set to go but we were eventually told by company they cannot provide the awnings as cannot make them at that size. Have been chasing refund of deposit for months - next step legal action.

***UPDATE***

Despite the reassuring note underneath my review asking that I email the company - NO RESPONSE!

All show!

Company wants to give you the impression on this forum that they're helping you out - they're not and won't!

I reiterate - STAY AWAY FROM THIS COMPANY!!!

****WHAT A DISASTER OF AN EXPERIENCE!****

If I could give them zero, I would!!

We have been waiting almost four months for our blinds! The company keeps blaming Covid for the docks being closed. And we keep getting the same excuse that the order ‘is on the boat’ - it doesn’t explain why someone had to come out TWICE to measure the windows, because he made a mistake the first time around! ALL LIES!!!

STAY AWAY FROM THIS COMPANY - ALL YOU’LL GET ARE EXCUSES AND A MIGRAINE!!

I ordered 6mths ago, when it came to installation they could not fit the pelmets as the brackets were wrong. I complained and thought they would learn from their mistakes.
I recommended them to my fiancé parents and they have done the exact same thing to them! We ordered at the same time.
I ordered in July, I had to correct the order as one of the blind openings were wrong. I paid the 50% deposit and was told the order would take 6wks. I rang them at 6wks and they told me delays happen, they were not sure when The order will arrive, no apology! 7wks later told only the blinds have arrived but no pelmets. They offered to put the blinds in and I told them I needed both done at the same time because of having time off from work. They rang a week later again about just fitting the blinds I explained they needed to be done at the same time due to work. A week later I called the pelmets had arrived but I had to wait for someone to call me to fit them which took a further 48hrs. It’s now October they were booked in yesterday to fit. I had paid the second part of the payment last week. I get a call saying I haven’t paid, then an email to confirm payment for $300 ish when I had paid over $1000, that has not been corrected.
I take 5 hrs from off from work to wait for fitting, the pelmets couldn’t be fitted, same problem as my first order and my fiancé’s parents.
I call to complain and get told the manager is leaving so will call me tomorrow.
I get a call today saying they can fit them in 10 days.
I have explained this is not good enough and escalated the problem further. In my opinion these should be fitted before the weekend and there should be some compensation for the amount of time I wasted from work. They like to assume that people don’t work week days!
This company have no respect for your time and are very quick to take your money. They have zero customer service skills and definitely have not learned from their mistakes!
I need other parts of the house doing and will definitely be going somewhere else. They don’t value their customers!
sn208241/42/43
Edit 14th Oct 20
The pelmets have been put in and they are bent out of shape. I have tried to contact customer service with no luck, so emailed them a complaint asking for someone to fix the pelmets. No surprise that I have had no response!
I have emailed you now qilin.fang and await your response
30th October- no response, I have called again to complain

Extremely disappointed with the service from Kresta. I paid the 50% deposit but luckily did not sign the order acceptance form. I then requested a cancellation of my order and refund of the paid $700 deposit via email on 30 August 2020. Was assured it would be refunded wtihin two weeks - two weeks have now passed and I have not had any follow up communication from the team. No email confirming cancellation of my order, no contact from accounts to confirm refund of the deposit, and no funds remitted into my account.

I've never had any organisation take so long to issue a refund. I have followed up with Kresta by email and phone and no one gives me a straight answer on when my refund will be issued - I continue to be sent around a feedback loop without any resolution. You would think that given I never signed the order acceptance that the refund wouldn't require multi-level management approval, rather a simple request to the accounts payable team for reverse of the payment.

I chose Kresta on the basis that my sister-in-law had had a positive experience, but in hindsight I should have done a simple Google search and read all the terrible client experiences before ever having paid a deposit to this company who seem to do nothing to put clients interests before their own financial gain. I feel terrible for those people who have been sold inferior products, or unsuitable products, and then have no method of recourse for either exchange or refund - it seems there are hundreds, if not thousands of people who've found themselves in this situation.

I'm hopeful that Kresta will refund my deposit on the basis that production on my order had not started and I did not sign the quote acceptance, however I remain extremely disappointed that this is proving so difficult and will be lodging a complaint with Fair Trading tomorrow if I do not hear back and have this escalated for priority refund. My order number is SN217277.

I would not recommend this Company, from the minute we stepped into their showroom it has been a complete disaster. Order place early November 2019, blinds supplied damaged in December, they were installed as we required privacy. Replacement order forgotten. When checking they tried to blame everyone except the Company promised replacements order to be delivered February, second shipment faulty. Once again replacement order forgotten. All this time it was us the customer that had to follow up the order with more reasons as to why they forgot to place the order. Finally 10 months later undamaged blinds have been installed. Not satisfactory