Kustom Covers Ltd Avis 

284
•
TrustScore 2 sur 5

2,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I don’t even think they are still trading under this name but just in case they are, then please AVOID…. Ordered and paid in June 2024, never received the goods that cost a lot of money. The irony is... Voir plus

Noté 1 sur 5 étoiles

I ordered a bespoke trailer cover for an Ifor Williams trailer, order agreed and payment made in September last year. Unfortunately after an initial response email from Dennis I have been unable to ge... Voir plus

Noté 1 sur 5 étoiles

Placed multiple orders in good faith Nov / Dec, all e mails answered quickly and money taken without hesitation. Now when it comes to updates on orders zero response. Therefore seems to be not legiti... Voir plus

Noté 4 sur 5 étoiles

Having traded with Kustom Covers for a decade, we understood they were having delivery delays by last contact end of July. Despite all efforts to contact them, we have heard nothing. Resorting to Tru... Voir plus

À propos de l'entreprise

  1. Fabricant

Écrit par l'entreprise

Bespoke PVC manufacture for commercial & domestic use. From Boat Covers to Tarpaulins, available to buy online. Get in touch with your measurements for a made-to-measure fit by calling 01388 745223


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

284 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,0

Tous les avis

(284)

4 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Kustom Covers - brilliant product

Rang Kustom covers to order a trailer cover, I needed the cover within 5 days. Not a problem I was told, manufactured and delivered on time. Great fit, easy to use and fit - excellent all round service, product and delivery and definitely value for money.

7 juin 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Noté 5 sur 5 étoiles

Great Product, Great Service, Great Company.

Fantastic service from the beginning to the end, communication with Donna and Hayley was excellent. Ordered 4 covers for my BBQ/Outside Kitchen area and they fit perfectly , great quality and the colour match to our overall theme is great. Would highly recommend this company and will definitely use again.

2 juin 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Noté 5 sur 5 étoiles

Fantastic service from start to finish

From start to finish this company offered an excellent service. They were quick to quote for a bespoke trailer cover, sent out a sample of the material used and then made and delivered the cover within days. They were also great in responding to all of my queries. I would highly recommend this company for any bespoke cover you need made. I will definitely use them again if the need arises.

27 mai 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Noté 5 sur 5 étoiles

Another Great Experience!

We’ve used this company for a number of years and wouldn’t hesitate to recommend them to others. The product they supply us with is always top quality and the customer service is brilliant. Quick delivery and great value for money. 👍

27 mai 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Noté 1 sur 5 étoiles

Dreadful customer service!

Dreadful customer service!
Considering your only form of ordering is through email you would think the company would be more on the ball with reading their emails rather than only taking the time to reply to trust pilot reviews 6days later because its a negative one👍🏻

20 mai 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Good Morning Wesley,

I don't know if you have realised but we are just coming out of a global pandemic. We have been working throughout, managing the best we can with staff isolating, stock shortages, childcare issues due to the schools closing and Covid illnesses. I have found your email from 6 days ago (which you had sent when we were closed on a Friday evening and weren't back in the office until the Monday morning) and I apologise that nobody has gotten back to you yet, however, we are still catching our tails and working through our abundance of emails.
This review is very unfair and only due to your impatience. You have not even had any of our Service so this review is invalid.
Our team work incredibly hard to ensure all our customers get what they need and we our proud of our high standard of Customer Service.
Hope you get sorted.

Kind Regards

Donna Amos
Managing Director

Noté 5 sur 5 étoiles

Very high quality and well made…

Very high quality and well made product. Outstanding communication throughout the ordering process. I would not hesitate in using Kustom Covers again.

17 mai 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Good Morning Tom,

Thank you very much for your kind review.

Take care

Noté 5 sur 5 étoiles

Great service many thanks

Great service, went the extra mile to ensure the trailer cover was made to the correct size( iforewilliam 85 with side) Worth the wait and defo money well spent.
Thanks again

20 février 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Morning Sid,

Thank you very much for your kind review.

Take Care

Noté 5 sur 5 étoiles

FANTASTIC GAZEBO SIDES

FANTASTIC GAZEBO SIDES
I can’t fault Kustom covers, Hayley was really helpful giving advice and taking the order, delivery was prompt, and the finished product was fantastic, I wouldn’t hesitate to recommend them

8 février 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Thank you for your kind review ☺

Noté 3 sur 5 étoiles

NICE GRAY WATER PROOF COVER

PROS:
-FEELS GOOD QUALITY AND WON'T RIP.
-PLENTY OF EYE HOLES.
-CHEAPER THAN SOME OTHERS.
-QUICK TO GET A QUOTE.

CONS:
-GRAY IS MUCH LIGHTER THAN I EXPECTED - IT'S ALMOST WHITE (IF I HAD KNOWN I WOULD HAVE PICKED BLACK)
-TOOK CONSIDERABLY LONGER THAN QUOTED TO BE DELIVERED.
-DOES NOT COME WITH ROPE.

2 février 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Good Morning, Thank you for your review.

May I ask what it was you ordered from us? Did you order via email or website?
We only supply Bungee Cord with our Trailer Covers but can supply it if needed.
Apologies if it took a little longer to arrive than quoted, however, the pandemic is causing us issues with staff, suppliers and couriers. We are all doing our very best in this difficult time.

Kind Regards,
Kustom Covers

Noté 5 sur 5 étoiles

Excellent cover and extremely well…

Excellent cover and extremely well made. There was a slight delay but that was down to Covid so we cant complain. I still received the covers in plenty of time. Would highly recommend using this company. I would like to say a thank you to Megan was was fantastic and asked all the questions I didnt think of.

6 janvier 2021
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Thank you for your kind review ☺

Noté 5 sur 5 étoiles

Great Company, great product.

What a delightful company to deal with. Very quick and friendly response to emails and questions and a high quality good looking product.

5 novembre 2020
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Hi Malcolm,
Thank you for your kind review!

Noté 5 sur 5 étoiles

I cannot in truth deny that I was wrong…

I cannot in truth deny that I was wrong in not reading information about measurements, I went straight to Photo of the trailer product and from there paid for the cover not realising that trailer measurements differ until the cover arrived. Not fitting as it be an under size I made contact with Kustom Covers and thereafter I had top service in replacement and I cannot thank them enough for the service I received and therefore I have no problem in that being recognised - Very professional service and that I cannot fault and I very much appreciated in this being the first time I have used the company - Its British and British made top dog for me - Thank you once again

2 novembre 2020
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Hi David,
Thank you for your kind review!

Noté 5 sur 5 étoiles

Highly Recommend Kustom Covers

From the initial enquiry through to final order arriving, Kustom Covers were impeccable in relation to customer service. They made suggestions to change my initial design for 2 outdoor furniture covers to having 3 made (at roughly the same price) and I am glad I took their advice. The product is of high quality and I am sure will last for years. My contact, Donna was very polite and made the whole ordering process really easy. Highly Recommended.

26 octobre 2020
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Hi Peter,
Thank you for your kind review!

Noté 5 sur 5 étoiles

A fantastic company with brilliant…

A fantastic company with brilliant people.
I bought two large covers for my patio rattan furniture. They arrived on time with fast delivery.
They fit as I was told they would. A perfect fit with just enough excess in material so it’s easy to fit.
I cannot recommend Kustom Covers Ltd enough. Superb from start to finish.

20 octobre 2020
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Hi Mark,
Thank you for your kind review!

Noté 5 sur 5 étoiles

Great service and communication

Great service and communication, i needed the cover quickly, and both Donna and Megan stepped up, delivered in time to go away with the trailer, the last cover perishing after just 18mths.
Quality looks far better than the old one, the bungy cord is certainly thicker in diameter.
Overall, very impressed.

15 octobre 2020
Avis spontané
Logo de Kustom Covers Ltd

Réponse de Kustom Covers Ltd

Hi Andrew,
Thank you for your kind review!

Noté 1 sur 5 étoiles

DIDNT ARRIVE

We are still waiting for a cover to arrive - 18 months after paying. Now seem impossible to contact.

13 août 2020
Avis spontané

Cette entreprise vous appartient ?

Revendiquez votre profil pour accéder aux outils gratuits de Trustpilot et renforcer vos relations clients.

Créez un compte gratuit

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus