Account Closure and Winnings Voided.
I opened an account with Ladbrokes under my legal name, matching my Australian passport, and made a deposit of $250. After placing legitimate bets, my account balance grew to $2,089.85, including winnings. When I requested a withdrawal, I was shocked to find my account closed, and my winnings voided, with no clear explanation.
Ladbrokes claimed I breached their Terms and Conditions due to having multiple accounts, but I only created one account, and any previous account was closed years ago at my request. There was no violation on my part.
I am extremely dissatisfied with how my situation was handled and am now seeking a full refund of my balance. If this issue is not resolved promptly, I will escalate the matter to the Northern Territory Racing Commission (NTRC) and pursue all available legal avenues. This experience has left me frustrated and disappointed, and I would caution others before trusting Ladbrokes with their funds.
14 septembre 2025
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