Colin from Dryburgh Domestics, was excellent from start to finish. He gave us a call beforehand to arrange a suitable time and turned up exactly when he said he would. He was friendly, knowledgeable... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Voir plus
L'entreprise a répondu
My fridge is not working for 3 weeks was promised to get to get it fixed but still waiting was promised last week but didn’t turn up and didn’t even call me to tell me they wouldn’t come it would be e... Voir plus
L'entreprise a répondu
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
15 avril 2026
Réponse de Lamonaspares
Thank you for the positive review. All the best, Alexandra
Disapointed customer service and very slow sending out spare partsNeeded new top and bottom baskets for…
Needed new top and bottom baskets for my dishwasher as both baskets are very rusty. The plastic coating over the metal prongs has split in lots of places and really badly corroded, no images were available when looking to order replacements. Top door was on stock, bottom drawer has been out of stock for months. Took ages to arrive, each time I emailed them for an update no one bothered to email back.
15 avril 2026
Réponse de Lamonaspares
Thank you for your feedback Julie. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
The engineer Stephan was on time polite…
The engineer Stephan was on time polite and sorted the problem out. He even explained what the problem was
14 avril 2026
Réponse de Lamonaspares
Hi Lain. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Réponse de Lamonaspares
Good afternoon, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
The delivery experience was very bad
The delivery experience was very bad. It was scheduled several times, once confirmed, I waited at home to receive the parts. But for two times, the delivery person skipped me and said he missed me (while I was kept waiting for hours). Eventually they left the parcel in a local shop (not the one near me) and when I picked it up I found the filter was damaged (bent). So I am very disappointed.
10 avril 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Réponse de Lamonaspares
Hi Melanie, thank you for taking the time to write such a great review. Best wishes, Alexandra
The technician was on time and…
The technician was on time and explained and pointed out why the appliance failed to work.
10 avril 2026
Réponse de Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Damaged
Order the part required and it came damaged. Waited nearly 4 weeks for this to arrive in that condition , another one has been sent out, still to receive.
9 avril 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Brilliant repair
Repair was organised really quickly. Engineer was professional polite and courteous.
10 avril 2026
Réponse de Lamonaspares
Hi Shirley. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Thank you ,for getting me the glass…
Thank you ,for getting me the glass door for my cooker ,
10 avril 2026
Réponse de Lamonaspares
Good morning, thanks so much for leaving this 4* review! That is great news. Best wishes. Alexandra
Réponse de Lamonaspares
Hi Derek, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
I find your service very frustrating
10 avril 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
The part I was looking for was easy to…
The part I was looking for was easy to find and easy to buy and get delivered to me
10 avril 2026
Réponse de Lamonaspares
Good morning Shawn, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Had the part I needed
Had the part I needed in stock, but the whole process of confirmation of order, communication and delivery was awkward to say the least. However, the part did arrive and did fit.
9 avril 2026
Réponse de Lamonaspares
We appreciate your feedback Alan. We value your input and have forwarded your comments to the relevant team for further investigation. Thanks, Alexandra
Quick and hassle free.
8 avril 2026
Réponse de Lamonaspares
Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
A difficult company to contact and…
A difficult company to contact and understanding their dialect when you do was difficult.
We had to wait over two months for them to obtain the defective part. When Neil the engineer attended he was a pleasant and professional person who completed the job.
He had experienced difficulty with google maps sending to the wrong location prior to attending.
7 avril 2026
Réponse de Lamonaspares
We appreciate your positive feedback. It has been shared with the relevant department. Thank you, Alexandra
Disappointing!!
Disappointing!!!
While ordering we were told that we could opt into a next day delivery; this wasn't an option on check out. The parts took too long to arrive and are very expensive. Lamona sells you an oven with a very competitive price but then you have to spend another 30-40% of the value of the oven for a basic part that we all need; NOT GOOD ENOUGH
30 mars 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Réponse de Lamonaspares
Hi Mark. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Réponse de Lamonaspares
Good morning, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Turned up with the wrong part so had to…
Turned up with the wrong part so had to wait another week for repair
1 avril 2026
Réponse de Lamonaspares
Thank you for your feedback Stephen. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
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