Legal & General Homes Avis 96

Extremely helpful and professional in dealing with our purchase. We would recommend the Cross Trees sales team to any other prospective buyers.

We recently had the pleasure of purchasing a home from L & G Homes at their site, Bucklers Ride. And we must say, the entire experience has been nothing short of outstanding. From the moment we decided to embark on this journey, L & G Homes at Bucklers Ride has gone above and beyond to ensure our satisfaction.

Throughout the entire build process, we were kept well informed and updated on the progress of our home. The sales team at Bucklers Ride was incredibly attentive and responsive to any questions or concerns we had, making us feel valued as customers. Their level of professionalism and commitment to our satisfaction was truly commendable.

Not only did L & G Homes at Bucklers Ride excel in their communication and customer service, but they also demonstrated their dedication to delivering a quality product. After a botched TV installation by John Lewis, which resulted in a damaged living room wall and electrical issues, L & G Homes at Bucklers Ride stepped in and went the extra mile to fix these problems. Their promptness and willingness to rectify the situation were truly impressive, and it made us feel confident in our decision to choose L & G Homes at Bucklers Ride.

Moving into our new home at Bucklers Ride just two weeks ago, we have been blown away by the attention to detail and the overall craftsmanship. The quality of the construction is evident in every aspect of our home, and we couldn't be happier with the final result.

In conclusion, our experience with L & G Homes at Bucklers Ride has been nothing short of exceptional. From the sales team to the site teams, everyone we have interacted with has been professional, knowledgeable, and genuinely invested in our satisfaction. The way they handled the issues caused by the botched TV installation only further solidified our trust and appreciation for their commitment to their customers.

If you are in the market for a new home, I highly recommend considering L & G Homes at Bucklers Ride. They not only deliver a high-quality product but also provide an unparalleled level of customer service that sets them apart from other home builders. Moving into our L & G home at Bucklers Ride has been a truly wonderful experience, and we couldn't be happier with our decision.

We first met Joanne and Michelle in early 2023 when we decided to walk in with no pre-appointment. They hosted us in any case and spent time giving us access to showroom and explaining the plots and home specifications. Our latest experience (11 June 2023) was when we went down to discuss/reserve our desired plot with Joanne Gigg. Similar to our previous 2 visits to the development, Jo was warm, friendly, professional and helpful. Our discussions were easy-going and you don't feel any 'airs'. We have been to see many developments in the last 4 years and we never came across sales representatives as pleasant as the team here at Bucklers Ride. A mention also to Abby Malton, whom we spoke on the phone twice but never met in person. She was also very patient throughout and helpful during the reservation process (18 June 2023). 5 Stars Service.

Excellent customer service from Tony and Mo, on the run up to reserving the property at Cross Trees Park.

A really well presented Meeting with slides and can't wait to move in, depending on speed of people in the chain.

We are very happy with all the service provided, very kindly and professional laddies.

Thanks very much!

Lovely houses and very good sales process but that’s where it stops. 5 months in and I’m still trying to get some of the original snagging items fixed and customer care for new faults appears to be non existent, we’re supposed to be contacted with 4days of reporting a fault, 3weeks and several phone calls later still nothing! Majority of items are damage which could have been avoided if they’d taken a little more care when building the property or checked it thoroughly before completion.

Welcoming site staff. Detailed explanation of house site. Good communication

Jenny at Legal and General’s Finchwood Park development is very welcoming and helpful.
I had visited the sales office to see what they had coming up on phase 2 as this is where my son and son in law are living and I am downsizing. While in the sales office I was offered the opportunity to buy the show house on phase 1.
Jenny was very helpful and accommodating and so far it has been a very positive experience.

In the process of buying a house with L&G. Asked about the mould issues in the modular builds numerous times, but no reply.

Buying our new home consisted in filling out a lot of forms, the team led us through the procedure very carefully and considerately. Abbie was our go to person and was so professional as were the rest of the team and always with a welcoming smile.

Really great to sell you the house .. very good communication and support but terrible following up and non existent support with snagging list been waiting months for things to be fixed … terrible after care and customer service

Very detailed explanation and patient to answer all our questions.

Not very helpful, havnt heard from them since we viewed the show home. Other builders have called us and offered us deals and answered our questions etc. These guys are not very knowledgeable when we’ve asked questions. We have a cash deposit and no chain so thought they would be more keen to sell to us. Have decided to spend our money elsewhere.

Very good service, Abby, Jo and Michelle they are all very nice people of a great team, thanks a lot

Complete lack of customer service after they’ve taken your money! A number of emails sent to supposedly senior members of the site team and customer care which are repeatedly ignored. Every encounter I have had post sale has involved having to chase a response. Extremely frustrating and quite frankly dreadful customer service!

We had our information meeting yesterday. As first time buyers we are unsure of loads of things but the service we had so far had been outstanding esp. Katie she has made us feel so relaxed and took time to explain everything. I would recommend this company to everyone.

We have now happy to be buying a new house, the service we got from Katie was fantastic

Absolutely no customer service. Moved in 6 months ago. The lead flashing on the dormer window has a gap which means that every time it's even slightly windy the draught gets in behind the tiles and rattles them loudly so it's impossible to sleep. I have sent countless emails and phone calls to try and get it sorted but never get a reply, just told it will be sorted and someone will get back to me, which they never do. L&H find it acceptable that even though I am paying rent on a 3 bed house, one of the bedrooms cannot be used to sleep in for approx a third of the time so we end up having to sleep on the sofa. The developer never answers my calls either. They initially sent contractors out but they said there was no problem despite me sending audio files of the noise. The gutter contractors said the tiles were loose but the roofers apparently wont come back saying its not their problem. L&G need to sort this out. I've had enough of sleeping on the sofa so am seeking legal advice.Its not acceptable that 6 months after moving into a property one of the bedrooms is unusable for sleeping in. I asked if they weren't going to fix the problem, I could get a local roofer to replace the flashing or fix it down but was told I couldnt do that. So what am I supposed to do?