Whilst the service received with issues was good. One of our tills stopped working and our contract was for 2, even though they knew we were now down to 1 till they still auto renewed the contrac... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Quick system installation service & very trustworthy. I'd say fuss-free software offers business owners exactly what they need to get going, from enabling transactions to managing stock. Worked with M... Voir plus
L'entreprise a répondu
We have been using Langley Compass Group for year for all our till system needs , WiFi , cabling , live booking system , hardware and software for many years. They have consistently delivered a sup... Voir plus
L'entreprise a répondu
Adil was very helpful dealing with a number of issues we were having, he dealt with them promptly and professionally and kept calling me back when having signal issues and all this late on a Friday e... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements Eftpos
- Agence de consultants commerciaux et informatiques
- Service de cloud computing
- Assistance et services informatiques
- Service de paiement
- Fournisseur de logiciels
Écrit par l'entreprise
Langley Compass Group is your trusted leading provider of technology solutions, here to make your business better, whilst making your life easier Our cutting-edge Electronic Point of Sale [EPoS], Integrated Payment’s and IT hardware and software solutions take your business that step further, with a service you can rely on
Coordonnées de contact
Langley House Brandon Way, B70 8JN, West Bromwich, Royaume-Uni
- 0121 525 5566
- rich.v@langleycompassgroup.co.uk
- langleycompassgroup.co.uk
went from great to awful issue now resolved
Whilst the service received with issues was good. One of our tills stopped working and our contract was for 2, even though they knew we were now down to 1 till they still auto renewed the contract for 12 months for the 2 tills. I called and spoke to Richard, after a number of calls he said they could amend the contract to 1 till and backdate it so credit the extra we had paid - although i have now chased many times to get this done but keep getting ignored and they continue to take the money for the 2 tills this has now dragged on for 6 months - totally dissatisfied.
the matter is currently being looked into by Michael Dobson - will see if we are able to sort the issue out
the issue has now been sorted out and i am happy with our service agreement and the assistance i get where we are if the situation had been resolved quickly i would have given 4 or 5 stars
2 décembre 2025
Avis spontané
Réponse : Langley Compass Group
Hi Joanne,
Thank you for your review and I’m sorry to hear that you’ve had a negative experience.
To help us look into this properly, could you please provide your invoice number or account number, along with the name the account is registered under? This will allow us to locate your details and investigate the issue fully.
Once we have this information, we’ll review what has happened and come back to you with a resolution as quickly as possible.
Many thanks
Langley Compass Group
Super impressed by their high level of…
Super impressed by their high level of customer service. Always helpful and professional.
5 novembre 2025
Avis spontané
Absolutely brilliant support
Absolutely brilliant support – super efficient, helpful and always quick to respond. Every time I’ve needed help, the team has resolved the issue swiftly and professionally. Highly recommend!
10 juillet 2025
Avis spontané
Réponse : Langley Compass Group
Hi Sarah,
Thanks so much for the great feedback! We're glad we could help and really appreciate your support.
I've had the pleasure of working with Richard Vickers
I've had the pleasure of working with Richard Vickers for over 12 years and, more recently, with Langley Compass Group. Throughout, the service, support, and advice on POS systems have been outstanding. Richard’s knowledge, professionalism, and dedication have made a real difference for both myself and my clients. Langley’s till systems and overall support come highly recommended!
28 avril 2025
Avis spontané
Michael Dobson
Michael. Dobson has given us outstanding customer service well above our expectations- he’s been kind and courteous throughout sorting our issues out and now we can make full use of the back office systems that were a big puzzle to me personally- Ben and Adil have also been very kind and helpful and we are very happy with your systems and especially all the staff who help and support us - thank you
6 novembre 2024
Avis spontané
Réponse : Langley Compass Group
Thank your 5* review and comments about our team members.
Langley Compass Group offer a great range of Business IT solutions.
LCG identified potential IT issues for our business and have quickly arranged to implement systems and equipment improvements to key Bar Services.
3 juin 2024
Avis spontané
Réponse : Langley Compass Group
Hi Pete, glad the team could help with your recent EPOS and network support queries. If you need any further assistance following the network survey please contact our support team.
As usual Legh was super quick to deal…
As usual Leigh was super quick to deal with our most recent request .
Great customer service!
30 mai 2024
Avis spontané
Réponse : Langley Compass Group
Thank you for taking time out to leave us 5* review, i will pass you comments onto Leigh.
Thank you Rory for sorting my scanning…
Thank you Rory for sorting my scanning issues!
Very helpful
14 mars 2024
Réponse : Langley Compass Group
Hi Louise, thank you for the 5* review, I will pass your comments onto Rory's line manager.
Réponse : Langley Compass Group
Thank you for the 5* review
Quick and helpful
12 mars 2024
Réponse : Langley Compass Group
Hi Olga, thank you for the 5* star review if you need any further assistance please contact our support team.
Great help desk and service
11 mars 2024
Réponse : Langley Compass Group
Hi Alison, thank you for taking time out to leave your review. If you need any further assistance please reach out to our support team.
Réponse : Langley Compass Group
Hi Aron, thank you for your 5* review
Always helpful thank you :-)
8 février 2024
Réponse : Langley Compass Group
Hi Anna, thank you for your 5* review
Prompt and professional service
12 février 2024
Réponse : Langley Compass Group
Thank you for the 5* review
All credit to adil
Adil was very helpful dealing with a number of issues we were having, he dealt with them promptly and professionally and kept calling me back when having signal issues and all this late on a Friday evening.
Thank you very much Adil
9 février 2024
Avis spontané
Réponse : Langley Compass Group
Hi Aron, thanks for the 5* review following your experience using our EPOS out of hours support service . I will also pass on your review to Adil's line manager.
Réponse : Langley Compass Group
Hi John, thank you for the 5* review, if you require any further assistance please contact the Compass Support team
Réponse : Langley Compass Group
Hi Richard, thank you for your 5* review, if you require any further assistance please contact the Compass IT support team.
Réponse : Langley Compass Group
Hi Caroline, thank you for the 5* review
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