LanguageLine UK Avis 

I’ve been working as a translator for LanguageLine for over 10 years (formerly Capita). I appreciate the simplicity of the workflow, and I consider the key project managers I work with to be true partners—they consistently address any questions or issues that arise and are always ready to help.
The rates are low, but the client’s terminology database in XTM is extremely accurate and relevant, so I make up for the price difference! Plus, payment within 30 days has never been an issue!

Terrible company to work for as an Interpreter. For face to face booking, they used Estimated time to replace the offered booking time. For example, if the booking is for 3 hours, they will say estimated booking time is 3 hours. So you plan your journey the day before and expect you would be paid for 3 hours. In fact, if the booking ends early than expected, you will only get paid for the actual end time. Also, they maliciously add the bad service penalty, if the clients think you are delivery bad services; then, the company can charge you for that. I can see now they are keeping recruiting people because everyone just leaves.

Shambles and disgrace of a company! Working for Language Line Solutions is modern slavery: very poor pay (often less than a minimum wage), no supervision, lots of technical glitches and bad line, rude customers. LLS don't appreciate you at all - you're just a number. They'll totally exploit you with high pressure and stressful phone calls for an absolute pittance! They charge clients extortionate rates but pay you a small fraction of that. Shame on you Language Line!

This company was booked to interpret for my son at a police interview. My son is deaf and autistic. The interpreter cancelled at the last moment. I'm given to understand that this has happened before. Not good enough!!

They take Taxpayers money and outsource interpreters. We really need to open a case against this agency.

I work for an NHS Trust, working with detained patients who require interpreter services. This company often take the booking for face-to-face services and then consistently cancel on the day. This is a disgraceful way to treat people experiencing mental ill health.

They have a very unsupportive, unfair and hostile working environment. They force on you an American-style regime in customer service that British clients don't like, and they blame interpreters for it. They want interpreters to behave like robots, and let clients abuse and scapegoat interpreters. It is the worst agency in the UK to work with ( out of maybe 30 I have worked with)

I was an interpreter after working three years with this company i have been dismissed for fake accusation made up of them and uCheck their partner company. Indecent and incompetent people has taken over this company. I am actually very glad that my contract is finished with this useless company.

After working with Language Line for a couple of years they started reducing the volume of calls you get over the telephone. Now i cannot justify being logged in for 6 hours and only having 4 hours of work, and to make things worst their response to a pay increase request was dismissive, this is after years of providing a quality interpreting service.

Not possible to put zero stars, hence 1.
This company is ridiculous - not only during 90% of consultations the call is suddenly disconnected, but on few occasions when I was calling for a pre-booked consultations they would claim that the appointment was booked for another time. Despite the fact I would quote them the time from the confirmation email they would not take the responsibility. When you make a complaint they never acknowledge their fault trying to make you feel that it's your fault.