Wrong Product, No Hygiene Seal, and They Refused a Refund for Their Own Mistake!
One of the worst online shopping experiences I've ever had. I genuinely regret trusting LaNoira with my money.
I ordered a specific product and was genuinely excited about receiving it. After eagerly waiting for my delivery, I opened the package only to discover that they had sent me a completely different product!
But that's not even the worst part.
The product arrived WITHOUT ANY HYGIENE OR SECURITY SEAL. This is an intimate product intended for use on the body. How am I supposed to know whether it was previously opened, handled, or even used? The lack of basic hygiene protection is extremely concerning.
When I contacted customer support, I provided photographs and explained everything. They actually acknowledged that they had sent me the wrong product!
And what happened next was unbelievable.
THEY REFUSED TO REFUND ME BECAUSE I HAD OPENED THE BOX!
Let that sink in.
1. They sent me the wrong product.
2. The packaging arrived without a hygiene seal.
3. There was no photograph on the box showing what was inside.
4. I had to open it to discover their mistake.
5. They admitted the dispatch error.
6. Then they used their hygiene policy to deny my refund!
HOW EXACTLY WAS I SUPPOSED TO KNOW THEY SENT THE WRONG PRODUCT WITHOUT OPENING THE BOX?
What disappoints me most isn't just the incorrect delivery. Mistakes happen, and I would have understood that. It's the way the company handled the situation afterward.
I was a paying customer who trusted them, waited excitedly for a personal purchase, and reported a genuine problem with photographic evidence. Instead of receiving a fair resolution, I was left with a product I never ordered and a refusal to return my money.
A company should not be able to acknowledge sending the wrong product and then make the customer financially responsible for its mistake.
I am sharing my experience because I wish I had known how this company handles complaints before placing my order.
My advice to potential customers: Think very carefully before ordering from LaNoira, especially if you're purchasing intimate products where hygiene, correct fulfilment, and customer trust are essential.
Based on my experience, I cannot recommend this company.
One star, and only because zero stars isn't an option.