LARSEN & ERIKSEN Avis 311

If I can give 0 or -100 then I would give.

This company is a scam.

Please don’t buy anything from them.

You can’t reach out to them.

The watch I ordered doesn’t work. And I can’t get any return info. Shame on them.

No one is responding, so returns are impossible. The email address is no longer active and no one answers the phone. A real scam!
What has become of this company? Years ago I ordered a watch and everything went perfectly. Now everything seems completely unprofessional. Designers Larsen and Eriksen should be ashamed of themselves.

This company is a scam. The watches are ok but there is no customer service and no body answers mails, phones or contact forms. The social media stops in 2024 and there is no way of returning anything if you cannot contact them.

Sadly I think this is a fraudulent company - do not buy from them

ADVARSEL! Det er en svindelvirksomhed som ikke svarer på henvendelser, hverken på email eller telefonisk. Det er umuligt at kontakte dem.

Elendig service!!! Jeg købte en urrem til mit ur, som desværre var defekt da jeg modtog den. Hvilket vil sige at jeg ikke kan bruge den, da jeg ikke kan justere størrelsen på den.
Det er desværre fuldstændig umuligt at få fat i dem!! Har forsøgt både på telefon, mail og gennem hjemmesiden uden held overhovedet. Virkelig elendigt og uforskammet service!!!

Ren svindel

Købte et ur, fandt det for stort og ville benytte mig af returretten. Man skal skrive til for at få en returlabel, men de svarede aldrig, hverken på henvendelser på kontaktformularen på hjemmesiden, på mail, eller på de to telefonnumre, de oplyser på hjemmesiden. Ren svindel

I love my watch. And was very proud of the danish design. After 1,5/2 years of daily wearing the wrist band was worn out, so I ordered two new ones. Nice I thought. One Brown leather and one Black leather. Super quickly received them. Wondering why a company called ZO24 was the sender. I opened the package. Realized both new wristbands for my watch were black. I wanted to refund one of them and have the brown correctly send, so I get what I paid for. I’ve tried calling, use the contact info and mail, but haven’t heard anything. Not even a confirmation on a received mail. At least I can now use my watch again in one of the two desired wrist colors. But man what a bad service level! I feel like 300 dkk has been cheated away from me.

I’m writing this bad review hoping to receive and answer and the correct brown wristband…

Total useriøs net butik. Lever slet ikke op til deres info på deres hjemmeside. Lang leveringstid, umulig at kontakte, kræver betaling når der ordres og ikke en reservering af beløbet. Alt i alt en dårlig købs oplevelse. Kan ikke anbefale at handle her. 😡👎🏻😡👎🏻😡👎🏻

Flot ur, men der er en generel defekt i Absalon-modellen, som både min kollega og jeg har, som gør, at uret taber tid. En professionel urmager her i Aarhus har haft det til test og fortæller, at det ikke er batteriet, men urværket, der er defekt. Lars og Eriksen reagerer nu ikke på mine henvendelser (det gjorde de lige den gang jeg havde købt det og opdagede fejlen - de anbefalede, at man kørte viserne rundt nogle gange for at løse problemet...).

I bought a watch from their website. I received an email a couple of days later saying it was in fact out of stock and needed me to confirm a refund. I replied but I have not heard from them since. I have followed up with them via the original email thread, a new support ticket, instagram and I even tried to call them. Nothing. So I am now down £200 and have raised a dispute via my bank.

Save yourself the trouble and do not buy anything from them.

Jeg fik et ur i gave for 2 år siden, det har virket ubeklageligt, men efter 6 mdr gik remmen i stykker og dengang tog jeg ind i deres forretning og fik det fikset.

Nu går mit ur forkert hele tiden, troede først det var batteriet og fik det så skiftet hos en urmager.
Men det viser sig at det stadig ikke virker så har prøvet at kontakte dem på alle mulige måder.
Har intet hørt og der er gået over 2 måneder.
Tænk man ikke vil tjene penge, vil gerne betale for at få det lavet eller købe et nyt ur. Men i stedet har i givet en dårlig oplevelse så har man virkelig ikke lyst til at bruge flere penge hvis i ikke kan håndtere simple henvendelser.
Så kan i reklamere nok så meget med jeres flotte garanti på hjemmesiden hvis i ikke er til få fat i.

Glædelig jul.

Lavede en bestilling fredag d. 15. november, og det er nu torsdag d. 21. november, men pakken er endnu ikke sendt. Jeg kan ikke komme igennem telefonisk til dem (prøvet mange gange), og ej heller fået svar på en besked, som jeg har sendt.

Update d. 26-11-2024: Stadig ingen svar fra virksomheden og ingen produkt.

Ingen kundeservice
Jeg har prøvet at komme i kontakt med Larsen og Eriksen i snart en måned.
Jeg har bestilt en ur rem i den forkerte størrelse og derfor skal den sendes retur.
Jeg havde et spørgsmål grundet det.

Men har ringet, skrevet på mail, Instagram, Facebook og på deres hjemmeside men ingen svare..
Det for dårligt.

I originally got the silver evolution which was gorgeous but unfortunately there was a defect in the watch which meant it kept stopping. I contacted them about it and received the best customer service interaction I have had with a company in a long while.

After dropping off the watch at their office/store so that they could inspect and confirm the reason for the watch not working they let me have the choice of watch to replace the broken one. I chose the scale and for the past two months it has been working beautifully. Couldn't be more happy with Magnus and the team.

On a side note the fact that on the back of the watches they have the copenhagen skyline/major sites makes it a great momento for people moving away that want to take something with them to reminf them of the place like I did.

Har købt flere urer over tiden hos Larsen & Eriksen, og oplevelserne har været suplime hele vejen igennem. Gode ure og kvalitet til prisen, og en herlig service oplevelse at blive supporteret af dem, hvis uheldet er ude, og uret skal repareres.

Jeg vil starte med at sige, at det er virkelig mange år siden, jeg har gået med ur. Der har ikke rigtigt været nogle jeg syntes om før nu.
Jeg er så glad for mit nye flotte ur fra Larsen & Eriksen. Supert design og rart at have på. Tusind tak for det

Great build quality. I got compliments on mine very often. As a fan of minimal designs, I'll be buying my second one soon!

Super service og lynhurtig levering, da urremmen skulle fornyes 👍🏼

I ordered a strap for my Absalon watch that I have been wearing for more than two years now. The watch is amazing and timeless! However, I faced some difficulty applying the second strap. One of the screws was really tight and I am afraid I had to push a little too much it might have loosened the leather around it. Otherwise, the color and quality are great. I love Larsen & Eriksen's designs!

Shipping was 40% the price of my purchase (£14 for a £30 product!). When the product arrived (a replacement leather wristband) it was in a lovely plain paper case but excessively wrapped in plastic 10 times it's original size. So much for being carbon neutral...