The Fly Fairly app is awesome to use . Easy to book and the best part , if we need to change the flight details are handled well without adding any stress to customer. Staff like Ayla and Raya are so... Voir plus
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Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... Voir plus
Because of buy now pay later with afterpay it made my trip possible thank you
i looked at other FNPL sites and the ticket prices tend to be higher to begin with and increase quickly. flyfairly prices seem lower and more stable over a longer period of time. one area of improveme... Voir plus
4,8
Excellent
206 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Réponse de Laters
Short, sweet, and smoother than a gate upgrade.
Thanks for flying fair, Tulasi. We’ve saved your seat. 😊💜✈️
Great Customer Service
Great service by Ashley with regards to my enquiries on my flight booking. She was friendly, courteous and went to a great length to assist me. To add on, I have been booking via FlyFairly a couple of times and so far it has always been a pleasant experience.
27 avril 2025
Avis spontané
Réponse de Laters
Aidil Abdullah, official president of smooth bookings and five-star vibes! Ashley’s smiling so hard we might need to file a dental claim. Appreciate you. 😊💜✈️
Used Afterpay
Used Afterpay, flights showed up, nothing weird happened. That’s a win. Might try them again when I head to Gold Coast. Site wasn’t annoying which is rare these days.
25 février 2025
Avis spontané
Réponse de Laters
Ruby Mitchell? More like Ruby No-Glitch-ell because smooth bookings are the real flex these days!
Appreciate you keeping it chill. Gold Coast is waiting for another Ruby takeover. 😊💜✈️
Angel is a true angel 😇 today
Angel is a true angel 😇 today
She answered my inquiry promptly
Thank you
I will buy tickets when I travel in the future
Thank you again
I really appreciate it
23 avril 2025
Avis spontané
Réponse de Laters
Kamsiah, you blessed Angel with wings today!
Appreciate the kind words and can’t wait to welcome you back when you’re ready to fly. 😊💜✈️
Got a one-way to Melbourne on a Tuesday…
Got a one-way to Melbourne on a Tuesday night and the booking literally took 3 minutes. Angel helped when I put the wrong date. No stress, just sorted.
31 mars 2025
Avis spontané
Réponse de Laters
Okay Wei Jie, booking in three minutes? That’s Wei Too Efficient.
Glad Angel had your back, she said you kept it calm, and were I quote "certified breezy" 😎
Let’s do it again sometime. 😊💜✈️
Booked 4 seats to brisbane for me and…
Booked 4 seats to brisbane for me and the kids. honestly one of the smoothest bookings i’ve done. used klarna so didn’t have to pay the full thing upfront which helped heaps. angel helped me sort seat selection and was so patient. really good support. not stressful at all which is rare when travelling with 3 kids.
27 février 2025
Avis spontané
Réponse de Laters
Hannah? More like Ha-ha-nnah because this review made us grin!! 😄
You booked for you and the crew like it was no big deal, and somehow made it sound chill. Angel’s still glowing from the shoutout.
Come back anytime, we’ve saved your seat (and probably your sanity). 😊💜✈️
My first time using this app and it was…
My first time using this app and it was so much easier than the other apps that i used
17 avril 2025
Avis spontané
Réponse de Laters
First time using us Tawanda Moye? Sounds like you Ta-won-da lottery finding us then! 😄
You showed up, booked easy, and gave the other apps a permanent complex.
Come back soon, you majestic travel wizard. 😊💜✈️
Booking confirmation
I am auctually hesitant to book as it is my first time. But then, when I enquired, the fly fairly team in the name of Angel and Ashley immediately answered my concern in just 10 mins. and even assisted me.
Grateful with your quick response and hope you will maintain that one. keep up the good work team :)
17 avril 2025
Avis spontané
Réponse de Laters
Shar, we get it — first-time bookings can feel like jumping into the deep end with no floaties.
But Angel and Ashley? Lifeguards in headsets. Ten-minute response time? That’s faster than most people reply to group chats.
Appreciate the kind words. We’ll keep the good vibes flowing and the support snappy. 😊💜✈️
Super helpful Customer Service!
Angel was a lifesaver!
I needed to change some details of my booking last minute and wasn’t sure how long it would take, but Angel from Fly Fairly’s support team helped me immediately. She was super responsive, walked me through everything clearly, and made the whole process stress-free. It’s rare to get this kind of fast and personal support these days. Huge thanks to Angel for sorting everything out so quickly!
2 avril 2025
Réponse de Laters
James, Angel saw this and practically did a victory lap around her desk.
Last-minute changes are usually a nightmare, so we’re glad she could swoop in and make it painless. She thrives on saving bookings and calming chaos.
Appreciate you shouting her out. She’s over the moon about this one 😊💜✈️
I’ll like to thank Angie
I’ll like to thank Angie, for all she done to get my refund back 😘 Thanks So Much. That 5 ⭐️ goes to Angie.
3 avril 2025
Avis spontané
Réponse de Laters
Mrs. H, you just made Angie’s whole week.
That five-star shoutout? Straight to her heart. She’s out here handing out refunds and good vibes like it’s her superpower.
We’ll make sure she gets a standing ovation from the whole crew. Come back anytime, you’re officially Fly Fairly fam now. 😊💜✈️
THIS IS BY FAR THE WORST BOOKING…
THIS IS BY FAR THE WORST BOOKING EXPERIENCE I HAVE EVER HAD IN MY ENTIRE LIFE!
To all who are thinking of booking through this app, please think more than twice. The hassle is really not worth it. It is better to pay the regular price instead.
In a nutshell, everything was just bad experience overall. Instead of handling the situation, they choose to dodge a bullet and bark up the wrong tree --the customer.
1.Customer service rep is very unprofessional.So much unnecessary extra comments and reasoning instead of just doing what was asked.
Second, 2 of the 4 bookings have ENTIRELY WRONG CONFIRMATION CODES. Imagine the hassle of having to confirm everything on my end. No one has the luxury of time to do these. Had I not reviewed them ahead, imagine the stress it would have been. Confirmation code was changed by the airline without their knowledge. Should that be the customer's problem then? Isn't that part of your job to update the customer of the changes?
Third, I cannot make any changes to my booking like seat preference and additional baggage because the booking is made under someone's email and I can't access it. When I tried to reach out, NO ONE RESPONDS. This service is crap.... JUST CRAPPY!
I made this review with all honesty and these were the replies I received on my end, because I made a review about my experience:
"...At this stage, we are happy to resume support and provide the updated itinerary, as soon as your public review reflects the facts of the situation more fairly."
[Really?]
"Wishing you smooth travels ahead. And say hi to AA for us"
[Who is AA?]
FLY FAIRLY, please do better at your correspondence with customers. It leaves a bad (or worse) impression. Take reviews and comments as a way to improve.
Also, I am not paid to make reviews. This experience just needs to be known!
29 mars 2025
Avis spontané
Réponse de Laters
Hi Mary,
We’re sorry we didn’t meet your expectations 💔 We know travel stress is real and we always try to go above and beyond 💜but this review contains many claims that are simply untrue 😢
The issue you faced came from the airline's new customer portals, which are entirely outside our control. You confirmed the booking is accessible on their old portal but not the new one, which clearly shows the issue was on their side.
Low-cost carriers can be hard to reach directly, which is exactly why we stepped in to help! Our team supported you throughout the weekend, including outside business hours, and stayed kind and responsive the entire time, even when your messages were (ahem) less than friendly from the start 😅
We always do our best to help 💜 We also believe in fairness and honesty, both in flying and in feedback. And when a review feels a little too embellished, especially when the only other one happens to praise a competitor, most readers know how to read between the lines 🙂
Fly Fairly Crew
Great solutions bringing down costs
I was just really struggling trying to find a return flight from Sweden in June at a reasonable cost, almost giving up and with that, giving up the chance to visit my family and have my son come and stay with me in the summer then I stumbled upon these guys who put together a great suggested combination of flights which then can quite often result in much lower prices, ok so I'm coming back via Oslo haha but hey I get to see my family thank you guys
28 mars 2025
Avis spontané
Réponse de Laters
Joni you absolute legend. That review took us on a journey and we loved every word of it.
Struggling to get back from Sweden, almost gave up on a family summer, then pow! Fly Fairly enters like a low-cost superhero. Flights through Oslo? Iconic detour energy. Family reunion secured, wallet intact, vibes restored.
We got you, Joni. Anytime, anywhere, even via Norway. 😊💜✈️
Love the easy booking and prompt…
Love the easy booking and prompt customer service response.
25 mars 2025
Avis spontané
Réponse de Laters
Hey Roella,
We love that you loved it! Easy booking and fast replies? We’re basically the Beyoncé of flight websites. Flawless and always on beat. 🎤✈️
Thanks for flying fairly with us. Don’t be a stranger. There’s always another adventure waiting and we’ll be here with the sass and savings.
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Great working with Fly Fairly,
Great working with Fly Fairly,
They are always there to help and support. The BNPL function is an absolute game changer in terms or spreading to cost on the multiple flights I book. The CS team are equally awesome
18 mars 2025
Avis spontané
Réponse de Laters
Thank you so much for the kind words! Our customer support team will be so happy to know they’ve made a great impression 😊💜
My problem was resolved very fast…
My problem was resolved very fast Ashley. Is really helpful and she’s really excellent in providing me the information and helping me to resolved my problem
21 mars 2025
Avis spontané
Réponse de Laters
Thank you so much for the lovely feedback, Recil! We're so glad to hear your issue was resolved quickly. Ashley will be thrilled to know she made such a positive impact. She's truly one of our stars!
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Angel was able to show me information…
Angel was able to show me information that I did not originally see when booking.
She was very helpful and clear.
Thanks Angel
18 mars 2025
Avis spontané
Réponse de Laters
Thank you for your feedback! 😊 We're so glad to hear that Angel was able to provide you with the information you needed and make your experience smoother. We'll be sure to share your kind words with her! If you ever need more assistance, we're always here to help. Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Responsive customer service (Angel)…
Responsive customer service (Angel) that solves issues quickly. Recommend for people seeking flexible payment options.
10 mars 2025
Avis spontané
Réponse de Laters
Thank you so much for your kind words! 😊 We're thrilled to hear that Angel provided quick and responsive support. Flexibility is what we’re all about, and we’re glad you had a great experience 💜✈️
Fast and reliable staff
Fast and reliable staff! Wonderful customer experience! Thank you Angel for helping and being patient with my questions
15 mars 2025
Avis spontané
Réponse de Laters
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our team, and we'll be sure to pass your appreciation along to Angel. If you ever need assistance again, we're always here to help!😊💜
Fanastic Service.
Thanks Alex and Angel. Sincer apologies for the misuderstanding.
8 mars 2025
Avis spontané
Réponse de Laters
Hi Hemanth,
Our chat logs show our team was in touch with you multiple times per day, doing our best to assist. We understand travel can be stressful, especially during unexpected disruptions!
Both our team and Cathay Pacific explained to you that since you made changes directly with Cathay Pacific, the booking moved under their control (this is standard across all travel agencies). This meant we couldn’t make changes ourselves (even though we wanted to!). We still did our best to liaise with the airline on your behalf.
While we completely understand your frustration, we have a zero-tolerance policy for abuse, as our team is here to support all travelers professionally and respectfully.
As for remote work, yes, some of our staff work from home, including working mums, which we proudly support! This has no impact on our commitment to providing great service.
We’re always happy to assist where we can and hope to serve you again in the future. Wishing you smooth travels ahead! 😊
Best regards,
Fly Fairly Crew
Excellent customer service
The agent went above and beyond to solve my problem. Thank you Hannah
7 mars 2025
Avis spontané
Réponse de Laters
Thank you for your kind words! We're thrilled to hear that Hannah went above and beyond to assist you. We’ll be sure to pass along your appreciation. 😊
If you ever need anything in the future, we’re always happy to help. Safe travels! 💜✈️
Best regards,
Fly Fairly Crew
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