latinafy.com Avis 

I want to return an item and their policy is you have to contact them within 7 business days. So I did that via their contact form. Heard nothing after a couple of days. So tried the live chat which was useless. The first response had nothing to do with the request. So tried again and got directed to email. When I told the agent that I had already done that, she told me they action in order of receipt. How can you abide by their returns policy if they don’t respond in time. Almost 3 weeks and I’m still waiting on a response.

Update: 14/12/2025 still no response from the seller despite multiple follow ups

Es una especie de secta , que te pide validar tu direcion mostrando un recibo domiciliado , parece que estás haciendo un trámite oficial en lugar de una compra online lo peor de este mundo 4 días pidiéndome papeles y comprobantes y aún mi pedido no sale de sus almacenes , AHORA despues de mucho esperar me cancelan en pedido y ya va para un mes y NO ME devuelven el dinero Martina de atención al cliente lo peor solo sabe darme largas , tomaré acciones legales

They changed the price of a product after I placed an order citing that they were a consignment store. It shouldn't have happened and If they made a mistake in listing the product with the wrong price, they should have honored It.

I spoke with the customer service several times but they are not willing to offer not even a discount for their mistake.

At the very least they offered me a refund. I do not recommend, very bad customer service and not even willing to negotiate.

I attached some of the emails I exchanged with them.

Great communication and quick delivery. Thank you to the folk at Latinafy ! I'm very happy 😃
- Derek

Fiz uma compra no valor de US$758 há mais de dois meses. A mercadoria ficou parada na alfândega por falta de documentação que deveria ter sido fornecida pela própria Latinafy. O pedido ficou no aeroporto mais de 20 dias e eu mesmo tive que correr atrás do documento. Quando finalmente consegui e enviei, demoraram mais 5 dias para me responder dizendo que já era tarde e que a encomenda havia sido devolvida ao depósito.

Deixei claro que eu não queria reembolso, queria sim os produtos que paguei. Mas agora me dizem que só resta reembolso — e mesmo assim não recebo nenhuma solução. Já envio e-mails há dias sem resposta e quando finalmente alguém responde no chat, mandam enviar e-mail novamente.

A experiência é péssima: falta de responsabilidade, demora e falta de respeito com o cliente. O mínimo que espero é o reembolso imediato do valor pago.

Estimados representantes de LATINAFY,

Me dirijo a ustedes en mi carácter de titular y director científico de EBF Technology EIRELI® (CNPJ 32.256.726/0001-86), empresa radicada legalmente en Brasil, titular de la marca registrada y del producto EBF Colírios Brasil Regenerativo®, así como de la patente farmacológica asociada (INPI Argentina, Acta N° P 20070101634, con prioridad internacional por OMPI/WIPO).

He constatado con extrema preocupación que ustedes están comercializando dicho producto en su sitio web sin autorización expresa de mi parte ni vínculo legal con mi empresa. Esta acción constituye una infracción grave a la propiedad intelectual, además de representar un riesgo sanitario al no garantizar la cadena de distribución, almacenamiento ni trazabilidad clínica.

De manera formal e inmediata:

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🚫 EXIJO:

1. El retiro total e inmediato del producto “EBF Colírios Brasil Regenerativo®” de su tienda y de cualquier otro canal en el que lo estén promoviendo o distribuyendo.

2. La cesación del uso indebido del nombre EBF®, imágenes del producto, descripciones médicas, y políticas comerciales falsas (como la “30‑day money-back guarantee” no autorizada ni compatible con este tipo de producto médico oftálmico).

3. El envío de una respuesta formal dentro de las próximas 72 horas, confirmando el cumplimiento de lo solicitado y la eliminación de toda referencia a mi producto, marca y propiedad científica.

Advertencia legal Delito Federal: De no recibir respuesta satisfactoria, iniciaré las acciones correspondientes ante organismos nacionales e internacionales de defensa de la propiedad industrial, plataformas de denuncia de comercio electrónico, y autoridades sanitarias por venta fraudulenta de productos médicos sin registro ni licencia ,yo no les di mi autorización.

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Quedo a disposición para toda verificación documental pertinente.
Atentamente,

Dr. Héctor Damián Brzostowski
EBF Technology EIRELI®
CNPJ: 32.256.726/0001‑86
Email:
Tel./Whats
Argentina / Brasil

They suddenly disappear and do not answer emails back. They do not have an updated list of stock so If you buy something they are going to tell you 1 or weeks later that is out of stock and again, they disappear.

Hice un pedido con cierto temor pero todo fue bien y rapido. En cuanto a mi experiencia lo recomiendo. Y lo voy a utilizar nuevamente. Gracias.

Series I ordered does not have English subtitles. I don't speak Spanish, therefore, I am unable to watch this series. Wasted my money!!!

If I could give zero stars, I would. Ordered something almost 2 months ago. They cancelled the order out of the blue because it was out of stock. Asked for a refund, still haven’t received anything.. The only response that I’m getting is “We are sorry for the delay in providing you with an update on the status of your refund. We want you to know that we are actively working to obtain the necessary details and provide them as soon as possible. We appreciate your patience and understanding in this process”…

Recebi o produto errado e demorou mto mto mto
...

Ordered a DVD collection that was supposed to be in Spanish. Got a pirated version -english only when I went to watch it. Reached out via chat got no response. Tried the phone number on the invoice and it didn't work.

Soy dueño de productos que éstos estafadores ofrecen sin autorización,ilegalmente, con publicaciones robada de mercado libre, que ya ni siquiera estan disponibles. Un descaro, sinvergüenzas!!

Eficiente y puntual

Once more, Latinafy provided perfect services 🙂 It's my fifth order, and i'm very delighted 🥰 I highly recommend Latinafy 👍 A very nice and professional team 😊 Thank you so much 🥰 Kind regards, Flore

It was the right part for the Yaesu FT-857. Looks like the factory part. It was what I was looking for.

I like the products,I just purchased the wrong ones,but I like what I purchase,but will be placing a order for the right one,wish that it can go in English.

Rapida entrega y obtuve el repuesto que necesitaba a un precio justo.

Me llego lo que pedí y en buen tiempo buen empaquetado me siento satisfecho por la entrega y el producto genial