Unfortunately, the earrings I bought with matching necklace arrived with broken clasp. I issued return and I will take it to USPS Monday 2/2.
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Lisez les avis des autres
I love the necklace broke have sent back to Lauren Kenzie waiting for it to be returned. So 3 stars is all I can give for right now
My sister and I visited at the Stovehouse location in Huntsville, Al. We were greeted by an employee named Tiffany that I would describe as a breath of fresh air - very helpful and personable. The pro... Voir plus
Sales person was excellent, but the necklace broke the day after purchase on 6/16, but we submitted a replacement request and paid for the return shipping label. 7/10 now and no shipping label. No... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Lauren Kenzie is a handmade jewelry company that was started by Lauren Mckenzie Brewer back in 2017 in her bedroom at her parents house while in high school. Lauren Kenzie is now in over 500+ store and continues to grow. Read about her story on our website.
Coordonnées de contact
5353 Main Street, 35747, Grant, Etats-Unis
- 2565994930
- drew@laurenkenzie.com
- laurenkenzie.com
2,9
Moyen
55 avis
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Great customer service and fast…
Great customer service and fast shipping.....my necklace is beautiful
3 janvier 2024
Dissatisfied
I placed my order back in November and waited almost a whole month for someone who is in town to get me my package. I made sure to do 2-5 shipping so that I could have my products quickly
19 décembre 2023
The necklace is Beautiful!!
8 décembre 2023
The products made by Lauren Kenzie have a personal touch to each piece.
The products made by Lauren Kenzie are of the highest quality. My skin is sensitive to cheaply made jewelry and LK is not cheaply made. Her jewelry is one of a kind that will last years to come. I will definitely continue supporting this small business. I am excited about my wish list moving forward!
18 octobre 2023
Fun jewelry and nice quality
Jewelry is fun and nice quality. Easy website experience and quick delivery.
25 septembre 2023
Easy returns
30 septembre 2023
The not so permanent bracelet.
I purchased a permanent bracelet from them, and it broke the next day! I went in to return it and wasn’t able to. The girl was very nice and put it back on me only for it to happen again two days later. I was extremely careful with it, but it’s supposed to stay on. Don’t call it permanent jewelry if it only lasts 24 hours. All of their stuff is very pretty, but I won’t be purchasing anything again.
27 août 2023
Great customer service and support
Great customer service and support! Love the jewelry! Such high quality!
6 juillet 2023
Avis spontané
Great customer service!
The girl who did my permanent bracelet was very knowledgeable and had a great personality. It got very busy and she was the only there but she managed it all beautifully. Can’t remember her name but she looks like Zendaya. 🙂
2 juillet 2023
Poor Replacement
Sales person was excellent, but the necklace broke the day after purchase on 6/16, but we submitted a replacement request and paid for the return shipping label. 7/10 now and no shipping label. No response from company to a follow up email.
My wife ordered a new necklace because she gave up on the return, and inam out $13 on shipping in addition to the cost of the first necklace.
14 juin 2023
Work on customer service
Placed order on 5/20/2023. Didn’t get tracking till 5/31. Their site states 2-3 days. Kept checking tracking and it would never update. Reached out to them via Instagram bc no one would get back to my email. Someone apologized and said my item JUST SHIPPED out of the warehouse. So I am not sure where my item even was or what happened
31 mai 2023
Very quick and efficient
Very quick and efficient. I’m really big on gold jewelry pieces and they had so much to offer.
20 mai 2023
Still have not received order
25 avril 2023
Filed a warranty claim and paid $13 for…
Filed a warranty claim and paid $13 for a prepaid emailed shipping label on April 18th and still have not received the prepaid emailed shipping label on April 30th.
18 avril 2023
Return quick but not accerate
I love Lauren Kenzie jewelry and i have tons of it. Never had a problem until I sent this necklace in. I could not wait to wear it again but the chain is way short- not the length is was originally. I cant even wear it.
19 avril 2023
Stopped in and got a permanent…
Stopped in and got a permanent bracelet. Lydia was very patient with me and made sure I loved it.
26 mars 2023
Avis spontané
Necklaces
I order was shipped in a timely manner which I was vry happy about that. The 2 pieces I order are exactly what the pic showed. So far they are still looking good & no tarnishing
20 février 2023
Great customer service.
1 février 2023
Smiley earrings
I’ve been waiting for the sparkly smiley faces earrings to be restocked and they finally were. I’m a happy shopper!
24 janvier 2023
Réponse de Lauren Kenzie, LLC
We are so pleased you liked your necklace! Let us know if you ever need anything else.
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