Lautie Avis 3

I was a fan of Lautie. I was buying a new Lautie product (or more) every 2 weeks (linked to my pay cycle). Happy times. I have spent > $ 1000 like this (don't worry I can easily afford it). My point is that I planned to keep doing this, and could. But I am dumping Lautie because they have been stretching the truth on "investigating" where my missing delivery has gone. They have my money but I don't have their product. They keep saying they are asking the delivery company to investigate. The tracker shows ZERO progress except for mindless repetition. The customer service person is polite but ineffective. I have asked for a refund and they have ignored it. This is a massive trap and disappointing in the extreme.

I placed an order after hearing so much about their quality. I must admit the item feels and looks premium but unfortunately my product isn't functioning properly. I tried to resolve this through customer service but the gentleman was just wasting my time. After 3 weeks of waiting this is my experience!

Received a great quality product; the aftercare, though friendly, was very disappointing. I would happily order again if it weren't for that.