Jeg elsker foundations fra Lava Art Kosmetik. Desuden er der på alle måder en fuldstændig superb service! Det er altid en kæmpe stor fornøjelse at handle hos Lava Art Kosmetik, og jeg kan kun gi' fir... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Virkelig den beste foundationen noen sinne - har brukt den så lenge jeg kan huske, ihvertfall i 10 år og anbefalt videre til flere som har blitt kunder🙏🏼 har prøvd å skifte til andre merker men inge... Voir plus
Jag har varit i kontakt med LavaArts kundtjänst flera gånger: varje gång är svaren snabba och professionella. Bästa cushion foundation som jag har testat under loppet av ca 30 år. Lätt på huden, sprid... Voir plus
💝Älskar Lava art supporten🤩 Får mig le varje gång när jag får fin, trevlig email svar. Väldigt vänlig, hjälpsam och fina produkter. Varit medlem 5 år nu😁 Jag rekommenderar verkligen så varmt❣️Ni ko... Voir plus
À propos de l'entreprise
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Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________ Please contact us on support@lavaart.com so we can help you.
Coordonnées de contact
Etats-Unis
- support@lavaart.com
- lavaart.com
4,7
Excellent
1 k avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Jeg elsker foundations fra Lava Art…
Jeg elsker foundations fra Lava Art Kosmetik. Desuden er der på alle måder en fuldstændig superb service! Det er altid en kæmpe stor fornøjelse at handle hos Lava Art Kosmetik, og jeg kan kun gi' firmaet min bedste anbefaling!
Mvh. Lisbeth Frimodt 👍🩷
15 avril 2026
Avis spontané
Favoritt!
Virkelig den beste foundationen noen sinne - har brukt den så lenge jeg kan huske, ihvertfall i 10 år og anbefalt videre til flere som har blitt kunder🙏🏼 har prøvd å skifte til andre merker men ingen kan måle seg med Lava Art🔥
14 avril 2026
Avis spontané
Subscription problem
I was added to a subscription without my knowledge, even though I did not select that option during the purchase. If there was any mention of it, it must have been hidden in fine print, as I never received any confirmation that I had been subscribed or anything that would have allowed me to prevent this.
The following month, money was taken from my account without my knowledge. As soon as I received the payment confirmation email, I immediately contacted them to stop it and to cancel the shipment. However, they claimed that this was not possible and that the product had already been sent.
That said, I never received any tracking number or any proof that the product was actually shipped.
Because of this experience, I cannot recommend the way this company does business.
13 avril 2026
Avis spontané
Réponse : Lava Art Cosmetic
Hello Sanja,
Thank you for your feedback but to clarify, customers are clearly presented with two options on the product page: “SUBSCRIBE AND SAVE” or “ONE-TIME PURCHASE.”
⚠️ This is not hidden in fine print, but shown directly on the PRODUCT PAGE and must be actively SELECTED in order to proceed. Our active subscribers can attest to this.
In addition, upon check-out, it will show "MONTHLY SUBSCRIPTION" and an order confirmation email is automatically sent immediately after purchase, which clearly states that a subscription has been created. This serves as a second confirmation of the selected option.
Regarding your concern about the shipment: once an order has been processed and dispatched, it is no longer possible to cancel it. This is standard for most e-commerce operations. Shipments in Norway are delivered as letters to your mailbox, therefore there is no tracking available.
We understand that subscription models can sometimes be overlooked if not reviewed carefully during checkout. However, based on our system records, the subscription was actively selected and confirmed twice during the purchase process.
I love the foundation for my extremely…
I love the foundation for my extremely sensitive skin and the customer service is excellent!
14 avril 2026
Avis spontané
Finally got help with my issue…
Finally got help with my issue after almost half a year.....Beatrice finally showed up and cut the crap of long emails back and forth and the slowest progression of a simple case I have ever experienced.
3 avril 2026
Avis spontané
Very understanding company who fixed a…
Very understanding company who fixed a credit problem to my advantage.
Will continue using their products as it suits my skin and skin tone.
6 avril 2026
Avis spontané
Great product, best customerservice
Always the best help, and kind and patience people at customerservice. Great product, been using it for years
1 avril 2026
Avis spontané
Excellent customer service + great…
Excellent customer service + great product
1 avril 2026
Avis spontané
very happy with the product
very happy with the product. Got good help from customer service 😊👌
25 mars 2026
Avis spontané
Utrolig fornøyd med kundebehandling og…
Utrolig fornøyd med kundebehandling og levering av varer👍🤩
24 mars 2026
Avis spontané
Vennlig, rask og tilpasser ønskene👏🏻
Meget hyggelig personell å samhandle med og rask service. Klarer i tillegg tilpasset ønske på levering av varer, det er et stort pluss. Anbefales👍🏼😊
23 mars 2026
Avis spontané
Great service!
Great service provided when I emailed to ask that my subscription be shipped every other month rather than every month. I love the product and their customer service!
21 mars 2026
Avis spontané
I love their compact fundation product
I love their compact fundation product, feels natural on the skin all day. And the service is one of the best i've experienced. Truly recomend.
20 mars 2026
Avis spontané
Great customer service
20 mars 2026
Avis spontané
They haven't refunded the money
They haven't refunded the money, they're scammers! Beware! Don't buy!
4 mars 2026
Avis spontané
Réponse : Lava Art Cosmetic
Hi Elsa Fernandez,
We take claims like this very seriously, and we would like to clarify the facts.
Your order was placed on a Friday and you availed a FREE product trial, and—like all orders—it was processed immediately after being submitted. This is clearly outlined in our terms, as we prioritize fast handling and dispatch. Your cancellation request was sent on Saturday, after the order had already been processed and could no longer be stopped.
While the shipping confirmation email was sent on Monday, this reflects the notification timing—not when the order was processed.
⚠️ We strongly reject the claim that we are a scam. Your order was handled in line with the terms agreed to at checkout, and no actions were taken outside of those conditions.
That said, we remain open to resolving this matter with you directly and have already reached out via email to assist further.
Things get handled easily
Things get handled easily, smooth customer service
17 mars 2026
Avis spontané
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