Lawsons (Whetstone) Ltd - Whetstone Avis 

Terrible experience with a delivery driver. He decided not to use the large bay, but rather stop in the middle of the road to unload - there was more than enough space for his lorry. Residents were blocked in and -at the beginning- tried to reason with the driver to let them through. He responded very rudely and started unloading deliverately slowly. Minutes went past and he just stood on top of his lorry without doing anything. It seemed he enjoyed his little bit of power over everyone. This of course aggrevated the neighbours who needed to go to work. Through his terrible attitude and rudeness, he created an uneccessarily awful and tense situation. The driver could very easlily have moved over a little bit before unloading - or say something like "Sorry this will only take a few minutes" in a normal tone. Unfortunately, a total lack of understanding, manners and professionality made the situation really bad for everyone. His attitude was totally uncalled for and left me trying to calm down the neighbours, who had no idea for how long they would be trapped and understandbly responded by being angry. Afterwards, he would not even let me finish my sentence when trying to compain, just continued to talk over me. He was incredibly patronising and then proceeded to mock me. Lawsons - sort out your staff. Give them some training or something.

Thanks to V. at the Whetstone Lawsons who helped me organise all my fencing (lots of maths involved) and set-up the first delivery of the day – which meant the builder was waiting curb side for delivery. I called five other companies and Lawsons were the only company to help me organise this.

I have just tried to place an online order for 4 post caps.
Simple, one would would assume.
Not so.
The website is chaotic. It takes an age to respond and parts of it don't appear at all!
I tried for ages to locate my basket and it only appeared on screen after seven attempts,
And then it charged me for all seven (that is, 28 posts instead of 4)
and now I've given up
The website needs urgent attention,
I don't have time to waste like this.

After contacting many a builders merchants and given the run around, 2 phonecalls, a few emails, and a confirmation of delivery, lawsons operative Mr Neville Holness had my bricks promptly delivered on the day and time specified.
Thank you lawsons whetstone

Lawson always give us a very good service, always competitive on price, always truthful about deliveries.
What more can you ask from a builder merchant.
Highly recommended.

I have the pleasure of visiting Lawsons almost daily and I must say, the experience exceeds all my expectations. From the moment I walk in, I am greeted with a warm and friendly atmosphere, all the staff are like family , especially Mark, my account manager, is truly remarkable.
I couldn’t recommend Lawsons enough.

Always is very helpfull

quick quotations, competitive pricing, prompt delivery

Just the guys knowledge have dealt with them for years simply because they know better than me 😁

Good quality products. Very helpful staff and quick delivery. Many thanks from the dna landscapes team.

I am very happy with this service

Great staff. Helpful. Timber decent quality.

one problem with a broken fence panel on delivery - sorted with a replacement within half a day. Good service.

The outdoor department were so helpful, friendly, and willing to help load things into the van. The indoor staff were efficient, warm, and welcoming. Also, the outdoor security guards made some really funny jokes.

The team at Lawsons are always friendly, helpful and knowledgable. Whether we are doing a big or small project, Lawsons has proved to be professional and reliable, which I cannot say is always true for other firms. Mark and the shop based team definitely make Lawsons the go to place for us.

Very helpful staff, plus a quick and easy transaction

Allan is one of the most experienced and reliable men in this trade and we been using Lawsons for more then 15 years.