Leaders - Bromley Avis 

Lucy K was very helpful and responsive. We had a short turn around time and she was able to accommodate our schedule.

Jake showed us around the property yesterday and made the whole experience effortless.

He was on time, warm, and clearly knew the property and the process inside out. He gave us genuinely helpful advice without any pressure, and his communication throughout was excellent.

It's rare to come across someone in this industry who combines professionalism with such a personable approach.

Highly recommended.

From my very first contact with Lucy, her responsiveness stood out. She responded to my application promptly and kept communication flowing throughout the process – sending over forms quickly and making herself available to answer my questions well into the evening.

Even though we are still going through the letting process, I wanted to leave this review because Lucy's level of service has been genuinely impressive. It's rare to find a letting consultant who is this attentive and thorough at every stage. If the rest of the process continues the way it has started, I have no doubt we are in good hands.

Highly recommend Lucy at Leaders Bromley.

For starters, Jake stayed on late to meet us and show us round a property at short notice - which was massively appreciated.
He was very professional, friendly, and knowledgable. We didn’t feel rushed or pressured at point during the viewing.

Jake was incredibly helpful and kind, he allowed my friend to view the property on my behalf and she had nothing but good things to say. Even though I didn’t end up going with the property viewed, I’m confident that Jake will help me find the best new home.

They are quite reacheble and quick respond

I received a quick response to my enquiry about a flat from Lucy. She was helpful throughout the process, from arranging a viewing to finalising the lease contract. The whole experience was smooth and straightforward. Thanks to Leaders!

Lucy was an exceptional estate agent throughout our search for the perfect flat. She was incredibly efficient and always quick to respond to any questions or requests, which made the whole process feel smooth and stress-free. Her proactive approach meant that we were able to arrange viewings promptly, and she was always on hand to provide helpful guidance.

Prompt response and organisation.
Reliable agents.
Professional and friendly staff.
Looking forward to my appointment.Aleyna was great and pleasant to takl to. Gave all the information I needed with calm and patience.
Thanks

Aleyna was brilliant! so friendly, patient, and knowledgeable. She made the whole flat viewing experience easy and enjoyable. Really appreciate her help!

We had a great experience with Leaders while arranging a property viewing. Aleyna Saklav was the consultant who assisted us, and she was extremely helpful throughout the process. She responded very quickly to our messages, organised the viewing efficiently, and was friendly and professional the whole time.

It made the whole process much smoother and less stressful for us. Really appreciate the support and communication from Aleyna. Thank you!

— Evzi

Even though I have not found the property I'm looking for yet, the experience with the Leaders has been great. They are the only estate agency who are easy to contact (use WhatsApp rather than email). James H. has been helping my family find the right property. Thank you.

I have been finding it difficult to get an apartment and James have been so helpful without being tired to help. All thanks to him.

Aleyna Saklav was exceptional from the very beginning when I called to enquire about the property. Called me a number of times to book and reschedule viewing all in a day.
Very professional in her approach during the viewing process.
Answered and guided on any questions I had after the viewing.

Looking for a property under a certain budget and to ones liking is very hard enough. Molly helped to identify properties that was to our liking, including location. She listened to the spec and made things happen

Leaders’ management of my tenancy was consistently poor and fell well below what should be expected of a professional letting agent.

Over several years, serious issues with mould and damp were repeatedly reported and never properly resolved. Problems were either ignored, superficially addressed, or temporarily covered over, only to reappear. Leaks and related damage were not dealt with in a timely manner, and repairs were often of poor quality, with contractors failing to make good afterwards. This ongoing lack of maintenance left the property dated and in worse condition than if routine responsibilities had been met.

Communication and administration were a recurring problem. Records of reported issues were incomplete or missing, and concerns raised during inspections were not accurately reflected. At the end of the tenancy, more than 52 days passed without any properly evidenced proposal for deposit deductions. Comments I provided were not addressed, and no invoices or cost breakdowns were supplied.

There also appeared to be an attempt to recover the cost of long standing disrepair and routine maintenance from the deposit, rather than accepting that these were landlord obligations during the tenancy.

To make matters worse, a rent increase notification was issued that ignored clear statutory protections under Section 13(1)(b) of the Housing Act 1988. This was misleading and unacceptable, regardless of whether it arose from poor knowledge or disregard of the law.

Overall, the experience was characterised by poor administration, slow or ineffective responses to serious property issues, and a lack of accountability. I would not recommend Leaders to tenants looking for a well managed property or fair treatment

The property agent Tianna Lewis demonstrated absolute professional incompetency in her job role. She is full of contradictions and lacks understanding of what transpires in her job. It has been an absolute nightmare trying to get her to do her job. I will not recommend using Leaders - Bromley due to their series of procrastinations, mismanagement and incompetence.

Looking for a new place is always stressful however Aleyna has made the experience a breeze in the park. Would highly recommend

Overall the experience was positive and Molly especially was communicative and very helpful throughout. There are improvements as a business in terms of communication that could be improved, mainly around the communications between departments and making the experience as easy and transparent as possible for landlords.